Digital Banking Manager

• Jun 2020 - Present

Product Development Digital Specialist

• Jul 2016 - Jun 2020

• Develop Digital products and services to increase bank's market share/profitability for the dedicated product portfolio, as per the annual plan;• Develop business requirement documents, project plan, business plan and test scripts for the Digital products.• Coordinate Digital product launch activities to ensure timely and successful rollout• Contribute to the development of product marketing and sales concepts, in collaboration with sales & marketing for the Digital Product Portfolio• Conduct ongoing product reviews, analyze and interpret industry dynamics; competitor developments and market intelligence;• Ensure proper training of staff on new products• Constantly monitor and report the performance of the Digital products and services portfolio Show less

Electronic Banking Officer

• Apr 2015 - Jun 2016

• To set up a platform for implementation of the electronic banking (legal requirements, equipment, partnerships, etc.) • To set up policy and procedure for digital products • To conduct and manage all e-payment projects; • To manage the relationship with electronic payment users (Mobile Banking, Online banking, debit card and ATM); • To manage the relationship with all e-payment stakeholders • To ensure that all payment tools are availed to clients; • To do follow up of complaints and disputes; • To ensure that all online transactions are well recorded; • To assure the ATMs replenishment; • To ensure accounts reconciliation; • To put in place strategies for better usage of the product; • To produce necessary reports Show less

Electronic banking

• Apr 2013 - Mar 2015

• To set up a platform for implementation of the electronic banking (legal requirements, equipment, partnerships, etc.) • To set up policy and procedure for digital products • To conduct and manage all e-payment projects; • To manage the relationship with electronic payment users (Mobile Banking, Online banking, debit card and ATM); • To manage the relationship with all e-payment stakeholders • To ensure that all payment tools are availed to clients; • To do follow up of complaints and disputes; • To ensure that all online transactions are well recorded; • To assure the ATMs replenishment; • To ensure accounts reconciliation; • To put in place strategies for better usage of the product; • To produce necessary reports Show less

Business analyst

• Apr 2012 - Mar 2013

• coordinate IT projects from initiation up to implementation • Analyze change requests from end users on different applications in the Bank • Work as bridge between IT developers (internal and external consultants) and end users • Conducting UATs • Coordinate and train end users • coordinate IT projects from initiation up to implementation • Analyze change requests from end users on different applications in the Bank • Work as bridge between IT developers (internal and external consultants) and end users • Conducting UATs • Coordinate and train end users

IT Business analyst

• Jan 2010 - Mar 2012

• Support/ assist in solving problems of users and customers on bank systems • Manage and give authorization to users of the system. • Train end users on how to use the bank software • Providing different report from the database (using scripts) • Testing new programs of the system and implementing them • Support/ assist in solving problems of users and customers on bank systems • Manage and give authorization to users of the system. • Train end users on how to use the bank software • Providing different report from the database (using scripts) • Testing new programs of the system and implementing them