Experience

AireSpring

• United States
• Telecommunications
• 200 - 300 Employee

• Hosted Design Manager - Telecom

  • Sep 2017 - Present

  - Responsible for the successful management and implementation of driving AireSpring’s Managed Services, including but not limited to Hosted PBX/VoIP products and services. - Conduct, verify and design on premise Managed Services, including Hosted PBX/VoIP products and services to determine and document design implementation. - Lead and provide end-user training on phone, voicemail and portal features and and functionality. - Responsible for the successful management and implementation of driving AireSpring’s Managed Services, including but not limited to Hosted PBX/VoIP products and services. - Conduct, verify and design on premise Managed Services, including Hosted PBX/VoIP products and services to determine and document design implementation. - Lead and provide end-user training on phone, voicemail and portal features and and functionality.



TEECOM

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager

  • Dec 2016 - May 2017

  - Worked with clients’ facilities and IT staff to review existing systems and expansion plans, and align goals and objectives. - Worked with design teams to coordinate, design, specify and assist in the deployment of systems. - Identified, scheduled and assigned all tasks required to complete each phase of a project. - Developed and delivered client presentations. - Facilitated procurement and coordination of owner equipment including configuration and installation. - Met project budgets and positively contributed to profitability. Show less



NetFortris, A Sangoma Company

• United States
• Telecommunications
• 1 - 100 Employee

• Manager, Project Management

  • Jan 2006 - Aug 2016

  • Mentored, coached, trained and managed project managers and project coordinators both on and off-shore. • Conducted weekly team calls to review work in production and pipeline. • Contributed internally to improve work flow efficiencies by developing templates and guides to allow for better knowledge flow and communication. • Worked directly with Customer Care, Technical Assistance Center, field engineers and 3rd party vendors to support customers. • Collaborated with internal technology teams and vendors to identify, research, analyze and resolve system issues and problems. Show less



Telekenex

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Jan 2006 - Jan 2014

  • Implemented products and services such as Internet T-1s, MPLS, VOIP, SIP, PRI, Managed Ethernet, Fiber, 1MBs, Centrex, Custom Calling Features, 800 Services, and Long Distance. • Acted as liaison between internal departments, carriers, Building Management, Riser Companies, clients and vendors. • Provided consultation for VoIP system design including Contact Center Automatic Call Distribution (ACD) solutions and Interactive Voice Response (IVR) systems with MPLS and QoS implementation. Show less



Vercuity

• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Jan 2004 - Jan 2006

  • Oversaw high-priority projects, which often required considerable resources and high levels of functional integration. • Communicated through project outlines and conference calls on committed due dates for services to be delivered on time. • Focused on results and improving speed to delivery to the client: ensure client satisfaction. • Interfaced with all areas affected by the project including end users, distributors, and vendors. • Resolved problems that could jeopardize the service being delivered on time. Show less



Vital Link Business Systems

• Broadband Services Manager

  • Mar 2000 - Aug 2003

  • First recipient of the FIERCE Award for exceptional work and embodiment of company values • Assigned various tasks to team members to complete including learning new skill sets/responsibilities and training other employees on new processes and procedures • Oversaw accurate and timely updates of new data being entered and assist in resolutions when intervention is needed • Helped establish processes and procedures to improve team efficiency in business operations • Established and maintained business relationships with major broadband partners including Covad Communications, NorthPoint Communications, Rhythms Netconnections, New Edge Networks, Pacific Bell DSL, Choice One Communications and DSL.net Show less



Pacific Bell

• Maintenance Administrator

  • Aug 1999 - Mar 2000

  • Communicated with other teams and customers to coordinate provisioning and maintenance of systems in order to provide Digital Subscriber Lines (DSL) • Analyzed test results to determine which components are failing and prepare trouble tickets to initiate repair/maintenance activities • Extensive customer contact by telephone to verify access, renegotiate commitment time and verify trouble was cleared to customer's satisfaction • Communicated with other teams and customers to coordinate provisioning and maintenance of systems in order to provide Digital Subscriber Lines (DSL) • Analyzed test results to determine which components are failing and prepare trouble tickets to initiate repair/maintenance activities • Extensive customer contact by telephone to verify access, renegotiate commitment time and verify trouble was cleared to customer's satisfaction



PC Ten, Inc

• Assistant Sales Manager

  • Jun 1999 - Aug 1999

  • Organized and managed various tasks concurrently in demanding situations • Managed daily business activities, addressed customer concerns, and supervised employees • Assisted in generating invoices, maintaining accounts payable and receivable records, and balancing register receipts • Organized and managed various tasks concurrently in demanding situations • Managed daily business activities, addressed customer concerns, and supervised employees • Assisted in generating invoices, maintaining accounts payable and receivable records, and balancing register receipts



Macy*s

• Sales Associate

  • Dec 1997 - Jun 1999

  • Provided extensive customer service through assisting in sales • Supervised and trained seasonal employees • Balanced cash register receipts generated by daily transactions • Performed various inventory control duties • Provided extensive customer service through assisting in sales • Supervised and trained seasonal employees • Balanced cash register receipts generated by daily transactions • Performed various inventory control duties