Experience

FLAGSTAFF RANCH GOLF CLUB
• Player service


Northern Arizona University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Sep 2019 - Dec 2021

  Worked closely with administration and student athletes. Conducted a variety of administrative tasks for coaches and administrators. Communicated with administrators and coaches by answering phone calls, scheduling and composing emails. Made copies, delivered mail, distributed checks, documents and filed athletic expenses. Multi-tasked on incoming calls. Worked closely with administration and student athletes. Conducted a variety of administrative tasks for coaches and administrators. Communicated with administrators and coaches by answering phone calls, scheduling and composing emails. Made copies, delivered mail, distributed checks, documents and filed athletic expenses. Multi-tasked on incoming calls.



Head heart hands preschool

• Preschool Teacher

  • Dec 2020 - Apr 2021

  Reported to the director of Child Care Services. Developed lesson plans that supported emotional and intellectual growth. Changed diapers and conducted routine potty training. Provided my students with a safe space to learn, grow, and communicate. Executed various other duties as needed. Maintained open communication with parents. Reported to the director of Child Care Services. Developed lesson plans that supported emotional and intellectual growth. Changed diapers and conducted routine potty training. Provided my students with a safe space to learn, grow, and communicate. Executed various other duties as needed. Maintained open communication with parents.



Fiserv

• Software Development
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2020 - Aug 2020

  Took inbound calls from banking and merchant customers. Answered customer questions. Assisted with researching and resolving issues. Documented calls and customer complaints. Actively worked to ensure a positive work environment. Promised customers positive interactions. Used people skills to deescalate frustrated callers. Exercised my active listening skills so that I could provide customers with empathetic responses. Utilized verbal and written communication skills to provide assistance to customers. Show less


EOS Fitness
• United States
• Wellness and Fitness Services
• 200 - 300 Employee
• Child Care Specialist

  • Apr 2018 - Dec 2019