Events Administrator

• Jun 2023 - Present

Deputy Hub Manager

• Mar 2022 - Jun 2023

As a Deputy Manager, I lead on inducting new staff in line with Reed, CFO and MOJ guidelines. This means that all persons strictly adhere to GDPR legislation, complete all mandatory trainings, and have access to the equipment and materials they may need. As well as this, I work closely alongside Reed’s validations team, ensuring that work being submitted by the Activity Hubs teams is of a high standard and passes the QA guidelines. This attention to detail has resulted to me leading on various projects for the Activity Hubs, such as preparing for audits, grading staff files, and teaching new team members the validation requirements.Working on a target-based contract, part of my role is to help motivate the team to reach monthly KPI’s and find ways to reach target. I have assisted in getting our First Time Validations scores from amber to green allowing the team to pass their work first time. As a reliable team player, I also support with 1:1 support work to participants when the business requires, I organise multi-agency meetings and take minutes in the absence of the team Administrator. I use Microsoft platforms to plan and organise the hubs diary, send out daily newsletters to support workers regarding upcoming courses/ events. I conduct outreach with our local Probation Office and communicate our courses, promote our service, and update the Offender Managers as and when needed. Our Supply Chain consists of four external providers, I ensure our relationships are positive, the contracts are being adhered to and organising courses. Show less

Activity Coordinator (CFO & MOJ)

• Apr 2021 - Mar 2022

My role is based in a CFO Activity Hub in contract with The Ministry Of Justice. We help to rehabilitate ex offenders who are on license and probation to reintegrate back into community and live law abiding lives.As an Activity Coordinator I plan the daily schedule of the hub, this includes meetings, courses, activities and any ad hoc bookings. I work with external providers to ensure we have a variety of courses and activities running for our participants, I work with well established organisations such as Air Network, PACT, Safe Ground.My role also includes conducting outreach to local charities and organisations who can provide help and assistance to our participants so when they have finished their journey with us they are prepared and have the tools they need to gain employment, education or voluntary work. Show less

Client Relationship Executive

• Jan 2021 - Apr 2021

Within this role I had a portfolio of 60 clients my clients were adults who required clients from Surrey all requiring either long term-care or respite as well as daily life care and companionship. I reviewed each client’s needs and requirements and carefully matched each client with a care worker. Within this role I learnt the importance of making genuine lasting relationships with clients, putting the needs to the customer first and providing a quality service to some of the most vulnerable individuals in society. I used the software Microsoft Field Service along with Outlook to coordinate this and ensure each care worker was aware of clients’ needs and requirements. Show less

General Assistant

• Aug 2020 - Jan 2021

Due to COVID-19, my job role as Sales and Events Coordinator was made redundant however, I was successfully appointed the role of General Assistant. This role allows me to work within all departments of the Hotel where and as needed, highlighting my skills in being able to work flexibly. I have adapted well to working in a COVID secure setting and remain well-informed with the COVID guidelines relating to my role and workplace. My attentiveness and kindness has been praised by guests who have visited the Hotel and Restaurant making me confident in my role. Duties include food and beverage, conference and banqueting, housekeeping, front of house, kitchen, and sales. Show less

Sales and Events Coordinator

• Feb 2020 - Aug 2020

After gaining knowledge of the Hotel, I moved into the Sales office where my main duties included selling the Hotel’s facilities to prospective customers, organising conferences and private dining and booking reservations for the Hotel and Restaurant. I gained a basic understanding of the booking software Opera which included drawing up contracts, accessing guest information for pre-arrival calls and booking/ cancelling reservations and events. Due to COVID-19 I was on Furlough from March 26th until August 19th, where my role was then made redundant.Due to Covid-19 I had been on Furlough since March 26th till August 19th where my job role was made redundant due to the pandemic. Show less

Food And Beverage Assistant

• Nov 2019 - Feb 2020

Working within the Food and Beverage (F&B)/ Conference and Banqueting (C&B) department providing excellent customer service to Hotel and event guests. Main responsibilities included setting up the function room, ensuring events ran smoothly, adhering to the client’s needs and resetting the room for client tours. My skills in attention to detail ensured the correct set up for rooms and I often used my initiative to solve problems swiftly and calmly during events. I was able to offer personalised customer service to guests to ensure satisfaction. Show less

Event Operations

• Aug 2019 - Nov 2019

Working within the Operations Team assisting in the daily running of the many events held at the Hotel. My daily tasks within the Operations Team included setting/resetting rooms for events, silver service waiting, holding menu tasting and ensuring the client’s needs were met. Working at The Savoy provided me with 5* training within event operations which has equipped me with invaluable skills that I have used throughout my career. Working within the Operations Team assisting in the daily running of the many events held at the Hotel. My daily tasks within the Operations Team included setting/resetting rooms for events, silver service waiting, holding menu tasting and ensuring the client’s needs were met. Working at The Savoy provided me with 5* training within event operations which has equipped me with invaluable skills that I have used throughout my career.

Event Coordinator

• Jul 2017 - Aug 2019

As the Commercial Assistant for Christs Hospital Enterprises Limited (CHEL) my main roles were to run events, residential lettings, and complete administration tasks for CHEL, Christs Hospital School and Bluecoat Sports Centre. My job at Christs Hospital Enterprises was mainly administrative and a varied role which included a variety of tasks not all listed below. My tasks for CHEL included and not limited to were booking and running events, invoicing, budgeting, managing the properties utilities, risk assessments and accident reports, policy updating and other office administration tasks. My main tasks for Bluecoat Sports Centre included minute taking, bookings office for external clubs, invoicing and assisting the Operations and General Manager. Show less

Fundraising Coordinator

• May 2017 - May 2018

As a committed member of the Team Surrey Trampoline Club I was voted to take on the role of Fundraising Officer. My role consisted of raising money for the club to buy new equipment, raising money for charities and communications for Saturday Sports Club.

Competition Secretary

• May 2016 - May 2017

Elected by my team to be their 2016/17 competition secretary. Duties involved liaising with other universities, paying money to the SU, sorting transport and accommodation. Making sure every member was enrolled to compete and to make sure that everyone had a chance to compete.

Events and Hospitality Assistant

• Feb 2016 - Jul 2017

As an Events Assistant I worked within a team to prepare and run events. My role involved; setting up the event to the client’s requirements, waitressing, serving drinks and ensuring our client and their guests were happy. Alongside events, I worked in the pre-dining restaurant and bar. As an Events Assistant I worked within a team to prepare and run events. My role involved; setting up the event to the client’s requirements, waitressing, serving drinks and ensuring our client and their guests were happy. Alongside events, I worked in the pre-dining restaurant and bar.

Event helper

• Oct 2016 - Nov 2016

Working on two career fairs at the University of Surrey. Helping companies set up their exhibition and showing them around the campus when needed. Duties also included signing in students to the fair and then packing down and clearing the room at the end of the day. Working with one other student from the university and working among the careers and employability department. Working on two career fairs at the University of Surrey. Helping companies set up their exhibition and showing them around the campus when needed. Duties also included signing in students to the fair and then packing down and clearing the room at the end of the day. Working with one other student from the university and working among the careers and employability department.

Wimbledon Shop 2016

• Jun 2016 - Jul 2016

Working at the All Lawn Tennis Club England for the Wimbledon 2016 championship games. I worked in the No.1 Court Shop within the menswear and boys department in a group of 7 working together as a team. Responsibilities included restocking items, customer service, tidying and till work. Working in a busy environment with customers of all nationalities on an enjoyable day out. Working at the All Lawn Tennis Club England for the Wimbledon 2016 championship games. I worked in the No.1 Court Shop within the menswear and boys department in a group of 7 working together as a team. Responsibilities included restocking items, customer service, tidying and till work. Working in a busy environment with customers of all nationalities on an enjoyable day out.

Open Day Talk Leader

• Jun 2016 - Jun 2016

I worked on the Open Day at the University of Surrey, two days dedicated to prospective students to have a look at the campus and have course talks to help them with the decision of what university to apply for. For both days I worked within the course talks marquee talking to prospective students about the university and taking queues of people to a lecture room for their talk. Not only meeting new people but meeting other students from other courses and year of study. I worked on the Open Day at the University of Surrey, two days dedicated to prospective students to have a look at the campus and have course talks to help them with the decision of what university to apply for. For both days I worked within the course talks marquee talking to prospective students about the university and taking queues of people to a lecture room for their talk. Not only meeting new people but meeting other students from other courses and year of study.

General Assistant

• Oct 2012 - Sep 2015

I was trained within four departments of the store, Produce, Checkouts, Health and Beauty and Clothing. The main role was to provide excellent customer service, restocking shop floor, unpacking deliveries and merchandising. I was trained within four departments of the store, Produce, Checkouts, Health and Beauty and Clothing. The main role was to provide excellent customer service, restocking shop floor, unpacking deliveries and merchandising.