Experience

Chipper Cash

• United States
• Financial Services
• 100 - 200 Employee

• • Nov 2022 - Present

• • Dec 2020 - Nov 2022

  ● Troubleshooting of customer's issues and resolution of issues raised ● Investigating issues raised by users on the platform and helping in the resolution of these as well as escalating these through proper channels for resolution ● Enhancing customer operations procedures by suggesting changes in process or operations to enhance User experience ● Taking part in special projects by the organization by helping in testing and coming up with process documentation of new products or markets● Coming up with training material and doing team trainings for various new product and market launches while also helping with onboarding training Show less



Branch International

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service Associate

  • Mar 2018 - May 2020

  Job Responsibilities ● Resolving client’s issues within a timely manner ● Investigating customer’s needs to provide them with suitable resolutions. ● Drafting courteous and effective responses to client inquiries and editing stock messages. ● Resolving client’s issues within a timely manner. ● Escalating major issue to the senior associates ● Recording customers feedbacks and issues on the issue tracker ● Clearing clients in CRB. ● Helping the senior associates with the escalation queues (Transferring of information from one account to another). ● Helping walking clients with their issues and making sure that they are happy. Marketing department Job Responsibilities • Outsourcing the best radio stations for advertisement. • Coming up with a good script for the radio presenters. • Making sure that the presenters know what Branch international is and the do’s and don’ts. • Writing weekly reports to the radio stations. • Setting kepis and making sure that they are attained. • Monitoring the number of people using the shortcode to register. • Writing weekly reports on our performance. • Coming up with ways to make our clients happy and satisfied with our Services. Show less



GoldBet

• Italy
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Customer Service Representative

  • Sep 2016 - Mar 2018

  Job Responsibilities ● Identify and assess customers’ needs to achieve satisfaction ● Build sustainable relationships of trust through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Keeping records of customer interactions. ●Educting customers on all relevant betting markets. ● Informing customers about the matches on going or upcoming. Show less



Extropica food limited

• Kenya

• Marketing Assistant

  • Nov 2015 - Sep 2016

  Job responsibilities as an executive assistant. ● Acting as the point of contact between the executives and internal or external colleagues ●Organizing meetings and booking meeting rooms ●Handling correspondence directed to managers ●Making travel arrangements and detailed travel itineraries. ●Taking dictation and minutes and writing them up subsequently ●producing reports and presentation Job Responsibilities Job Responsibilities as an executive assistant. ● Setting marketing budgets, and managing the budgets ● Approving marketing advertising materials ● Researching on potential marketing ● Ensuring timely delivery of the products ● Maintaining customer’s records by updating account information ● Resolve products problems by resolving customers complains ● Attracting potential customers by answering product questions ● Acting as the point of contact between the executive and internal or external colleagues. Show less