Experience

UpCounsel

• United States
• Legal Services
• 1 - 100 Employee

• Business Development Associate

  • May 2020 - Present



opX

• Remote

• Sales Development Lead

  • Feb 2019 - May 2020



StudySoup

• United States
• E-Learning Providers
• 1 - 100 Employee

• Business Development Lead

  • Jan 2019 - May 2020

  Work with media team to connect brands with more than 2M students on our platform.

• Acquisition Team Lead

  • Nov 2014 - May 2020

  Managed 6 person team focused on building acquisition program for Elite Notetakers.



Collection House International BPO, Inc.

• Philippines
• Financial Services
• 1 - 100 Employee

• Collections Officer

  • Oct 2013 - Jun 2014

  • Purchased debts on banking and finance sector (personal, motor finance, fixed loans and credit cards) and the telecommunications sector (fixed line, mobile) • Skip Tracing and locating customers to secure and finalize the debts • Purchased debts on banking and finance sector (personal, motor finance, fixed loans and credit cards) and the telecommunications sector (fixed line, mobile) • Skip Tracing and locating customers to secure and finalize the debts



Advanced Credit Management

• United States
• Financial Services

• Account Manager

  • Oct 2012 - Sep 2013

  • Skip Tracing and verification of current addresses and guarantor demographic information • Resolving ongoing disputes • Locating debtors to be able to secure and finalize their outstanding debts • Skip Tracing and verification of current addresses and guarantor demographic information • Resolving ongoing disputes • Locating debtors to be able to secure and finalize their outstanding debts



Credit Corp

• Australia
• Financial Services
• 700 & Above Employee

• Account Manager

  • May 2011 - Oct 2012

  • Company specializing debt purchase and debt collection services • Company purchase consumer and small business debts from Australian and New Zealand banks, finance companies, and telecommunication companies • 90% of our role involves investigations and locating missing customers through skip tracing • Company specializing debt purchase and debt collection services • Company purchase consumer and small business debts from Australian and New Zealand banks, finance companies, and telecommunication companies • 90% of our role involves investigations and locating missing customers through skip tracing



Sitel Philippines

• Customer Service Representative / Point of Contact

  • Aug 2009 - Apr 2011

  Customer Service Representative • Resolve customer queries relating to Prepaid and Postpaid products and services including recharge and account enquiries • Process changes to deliver to customer needs including number and network swaps, connections and disconnections, service changes and plan changes • Fault identification, basic troubleshooting and resolution Point of Contact • Acting as an assistant Team Leader who handles the team and to ensure that… Show more Customer Service Representative • Resolve customer queries relating to Prepaid and Postpaid products and services including recharge and account enquiries • Process changes to deliver to customer needs including number and network swaps, connections and disconnections, service changes and plan changes • Fault identification, basic troubleshooting and resolution Point of Contact • Acting as an assistant Team Leader who handles the team and to ensure that they will perform well • Providing necessary information/process to the new hires/trainees on the team • Handling escalations • First Call Resolution Scrubbing • Checking the hourly statistics including AHT and sending it to the team for reference Show less Customer Service Representative • Resolve customer queries relating to Prepaid and Postpaid products and services including recharge and account enquiries • Process changes to deliver to customer needs including number and network swaps, connections and disconnections, service changes and plan changes • Fault identification, basic troubleshooting and resolution Point of Contact • Acting as an assistant Team Leader who handles the team and to ensure that… Show more Customer Service Representative • Resolve customer queries relating to Prepaid and Postpaid products and services including recharge and account enquiries • Process changes to deliver to customer needs including number and network swaps, connections and disconnections, service changes and plan changes • Fault identification, basic troubleshooting and resolution Point of Contact • Acting as an assistant Team Leader who handles the team and to ensure that they will perform well • Providing necessary information/process to the new hires/trainees on the team • Handling escalations • First Call Resolution Scrubbing • Checking the hourly statistics including AHT and sending it to the team for reference Show less



Orchid Cybertech Services Inc

• Customer Service Representative and Email Support (Sales Department/Senior Staff )

  • Jan 2007 - Apr 2009

  • Handles inbound sales • Turns inquiries into sales • Processing Registration for ADSL potential customers • Provides Email support to the customers • Handles escalations • Handles inbound sales • Turns inquiries into sales • Processing Registration for ADSL potential customers • Provides Email support to the customers • Handles escalations



HTMT

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2006 - Dec 2006

  • Handles billing inquiry, disputes and other concerns regarding card member’s credit card (American Express) • Handles billing inquiry, disputes and other concerns regarding card member’s credit card (American Express)



ICT Group

• Netherlands
• Information Technology & Services
• 700 & Above Employee

• Telesales Representative

  • Nov 2005 - May 2006

  HSBC Credit Protect • Offers credit protection to our clients in the U.S. • Upsells Identity Theft Protection Dunn and Bradstreet • Completes, updates and verifies business information record to help make their business profitable CreditKeeper • Provides clients with the tools to help them stay up to date with what is in their credit report. HSBC Credit Protect • Offers credit protection to our clients in the U.S. • Upsells Identity Theft Protection Dunn and Bradstreet • Completes, updates and verifies business information record to help make their business profitable CreditKeeper • Provides clients with the tools to help them stay up to date with what is in their credit report.



iTouchPoint

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2005 - Oct 2005

  Directory Assistance • Gives proper listings of phone numbers/address to clients in the U.S. Also offer enhance services like movie times and listings, daily horoscope, NBA scores and weather Directory Assistance • Gives proper listings of phone numbers/address to clients in the U.S. Also offer enhance services like movie times and listings, daily horoscope, NBA scores and weather



Air Relay Corporation

• Telesales Representative

  • Sep 2004 - Mar 2005

  • Offers credit card to our clients in the US and upsell Identity Theft Protection • Offers credit card to our clients in the US and upsell Identity Theft Protection