Grace Allan
Community Support Worker at Melville Cares Inc- Claim this Profile
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Bio
Credentials
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MSA Online Training
Meat Standards AustraliaOct, 2020- Oct, 2024 -
MLPLCA401A - Manage legislative responsibilities for the sale, supply and service of liquor
Access All Areas TrainingJun, 2020- Oct, 2024 -
Provide Responsible Service of Alcohol (SITHFAB002)
Australian Hotels Association WAJun, 2020- Oct, 2024 -
HLTAID002 - Provide basic emergency life support
Allens TrainingJun, 2020- Oct, 2024 -
HLTAID003 - Provide first aid
Allens TrainingJun, 2020- Oct, 2024 -
Provide First Aid Certificate
St John WAJun, 2021- Oct, 2024 -
HLTAID001 - Provide cardiopulmonary resuscitation
Allens TrainingJun, 2020- Oct, 2024
Experience
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Melville Cares Inc
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Australia
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Individual and Family Services
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1 - 100 Employee
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Community Support Worker
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Oct 2022 - Present
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Sidekicker
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Australia
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Technology, Information and Media
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200 - 300 Employee
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Casual Front of House, Bar Attendant, Event Assistant
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Jul 2021 - Dec 2022
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St Patrick's Community Support Centre
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Australia
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Non-profit Organizations
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Housing Services; Receptionist
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Jul 2022 - Oct 2022
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Meat & Wine Co
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Hospitality
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Host Attendant
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Jan 2022 - Jul 2022
Guest Services Department Reservations, events and restaurant host Guest Services Department Reservations, events and restaurant host
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ARTRAGE
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Australia
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Entertainment Providers
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1 - 100 Employee
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Front of House
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Jan 2022 - Feb 2022
Usher at Fringe Festival 2022 in Perth Usher at Fringe Festival 2022 in Perth
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Front of House
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Oct 2020 - Apr 2021
While studying I have been working front of house with a brand new venue. I am enthusiastic about the Fremantle history and historic stories behind the venue opening, and constantly impressing my employees and customers with my positive customer service attitude and knowledge of food and wine. While studying I have been working front of house with a brand new venue. I am enthusiastic about the Fremantle history and historic stories behind the venue opening, and constantly impressing my employees and customers with my positive customer service attitude and knowledge of food and wine.
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Flight Centre Travel Group
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Australia
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Travel Arrangements
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700 & Above Employee
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Leader & Senior Travel Consultant
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Jun 2018 - May 2020
Have worked in leadership across several retail stores, assisting grow other consultants and helping them achieve targets, as well as continue to grow my own business and reach targets. I have been the top sales consultant in Australia for Intrepid Travel on a number of occasions, showing my determination when goals are set. In the recent months with the changing of the travel industry, my team have all worked from home, showing the ability to work solo and in a team. Have worked in leadership across several retail stores, assisting grow other consultants and helping them achieve targets, as well as continue to grow my own business and reach targets. I have been the top sales consultant in Australia for Intrepid Travel on a number of occasions, showing my determination when goals are set. In the recent months with the changing of the travel industry, my team have all worked from home, showing the ability to work solo and in a team.
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STA Travel
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United Kingdom
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Travel Arrangements
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700 & Above Employee
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Travel Expert
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Nov 2017 - Apr 2018
STA Travel – Travel Expert, Retail Travel Consultant Oxford, United Kingdom November 2017 - April 2018 Moved back overseas for several months and worked with one of the top teams in the UK as a retail travel consultant. STA Travel – Travel Expert, Retail Travel Consultant Oxford, United Kingdom November 2017 - April 2018 Moved back overseas for several months and worked with one of the top teams in the UK as a retail travel consultant.
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Assistant Team Leader; Concierge Travel Consultant
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Jun 2017 - Oct 2017
Helping set up a new online team; which focuses on customer service i.e. qualifying customer’s, finding out their travel needs, and putting them in contact with an expert consultant. I was given the leadership position in the team, which I have taken in my stride to set up new processes and training to help my team better themselves and their figures. Helping set up a new online team; which focuses on customer service i.e. qualifying customer’s, finding out their travel needs, and putting them in contact with an expert consultant. I was given the leadership position in the team, which I have taken in my stride to set up new processes and training to help my team better themselves and their figures.
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The Woodstock Arms
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United Kingdom
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Hospitality
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1 - 100 Employee
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Assistant Manager - Front of House
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Mar 2016 - Feb 2017
As a new pub, I created new processes and was involved in training new and old team members. We served as a dining, bar, and guest house. I stepped up my experience into management with daily tasks anywhere from waiting in the dining room, ordering, communicating with the kitchen and wholesalers, to helping with rosters, complaints, etc. I also created all the social media channels and had this business top of hospitality on Tripadvisor by the time I finished working here. As a new pub, I created new processes and was involved in training new and old team members. We served as a dining, bar, and guest house. I stepped up my experience into management with daily tasks anywhere from waiting in the dining room, ordering, communicating with the kitchen and wholesalers, to helping with rosters, complaints, etc. I also created all the social media channels and had this business top of hospitality on Tripadvisor by the time I finished working here.
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CIRCUS BAR AND RESTAURANT
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United Kingdom
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Restaurants
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1 - 100 Employee
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Reservations & Office Assistant
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Jul 2015 - Mar 2016
Working in the office for Circus London, I have furthered my skills and learnt new ones. Daily tasks regarding reservations, calling and confirming guests’ tables, taking calls, answering emails. Filing and settling accounts after taking payments for group bookings. Organising Christmas bookings with forms, etc. And other general office duties as they arise. Working in the office for Circus London, I have furthered my skills and learnt new ones. Daily tasks regarding reservations, calling and confirming guests’ tables, taking calls, answering emails. Filing and settling accounts after taking payments for group bookings. Organising Christmas bookings with forms, etc. And other general office duties as they arise.
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International Travel Consultant
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Jan 2014 - May 2015
Working at Escape Travel Live has been a huge learning area of my career in the travel industry. I have taken part in many training days also to keep up-to-date with new systems and product knowledge. This is a commission/target based and sales role. This has given my confidence and customer service skills a massive improvement, as well as my office and team skills. Working at Escape Travel Live has been a huge learning area of my career in the travel industry. I have taken part in many training days also to keep up-to-date with new systems and product knowledge. This is a commission/target based and sales role. This has given my confidence and customer service skills a massive improvement, as well as my office and team skills.
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Malt Supper Club
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Australia
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Cocktail Bar Tender
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Nov 2014 - Mar 2015
Working weekends and the occasional week day night as a part time job. I have been trained in cocktails, knowledge of spirits, and kept up-to-date with my hospitality knowledge and service in a bar/night venue. Working weekends and the occasional week day night as a part time job. I have been trained in cocktails, knowledge of spirits, and kept up-to-date with my hospitality knowledge and service in a bar/night venue.
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Front of House
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Sep 2013 - Nov 2013
Working at The Fleece, still part of Peach Pubs, I was able to put all of my experience and knowledge of the food and beverage industry into practice. I have been able to learn about hotel work as there were 11 rooms above the gastro pub. I was constantly learning new skills to put forward into my future learning. Working at The Fleece, still part of Peach Pubs, I was able to put all of my experience and knowledge of the food and beverage industry into practice. I have been able to learn about hotel work as there were 11 rooms above the gastro pub. I was constantly learning new skills to put forward into my future learning.
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Front of House
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Nov 2012 - Jun 2013
I worked at the Fishes as a full-time team member and lived in their accommodation upstairs. During my time there I learnt so much about food and beverages, happy service. As a team member I was required to work with all aspects of the pub including behind the bar serving drinks, in their restaurant serving guests, hosting guests in the bar, cleaning and maintenance before and after service hours. I worked at the Fishes as a full-time team member and lived in their accommodation upstairs. During my time there I learnt so much about food and beverages, happy service. As a team member I was required to work with all aspects of the pub including behind the bar serving drinks, in their restaurant serving guests, hosting guests in the bar, cleaning and maintenance before and after service hours.
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Holiday Planet
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India
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Travel Arrangements
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International Travel Consultant
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Jan 2012 - Sep 2012
While working in an office, and with a team and individually, I would take customer enquiries and arrange travel packages and sell a great holiday. I have learnt so much about the world, the office, the world of travel and sales. I worked on a commissionbased salary so have the knowledge of reaching targets. While working in an office, and with a team and individually, I would take customer enquiries and arrange travel packages and sell a great holiday. I have learnt so much about the world, the office, the world of travel and sales. I worked on a commissionbased salary so have the knowledge of reaching targets.
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The Left Bank Bar & Restaurant
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United States
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Restaurants
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1 - 100 Employee
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Front of House
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Sep 2011 - Sep 2012
I have worked as front of house, with the position of bar staff and waitress. I partake in all roles that include customer service, serving drinks and food, waiting on tables, general cleaning duties. I have gained so much experience and really built up my confidence in the customer service role. I have worked as front of house, with the position of bar staff and waitress. I partake in all roles that include customer service, serving drinks and food, waiting on tables, general cleaning duties. I have gained so much experience and really built up my confidence in the customer service role.
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Food Attendant/Front of House
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Nov 2008 - Sep 2011
While working at Cicerello’s I worked in many different positions. Mainly serving customers on the till, dishing food from the Bain Marie’s, stock count items, filling sauces, making salads, cleaning and clearing tables and any other jobs which needed fulfilling. In carrying out these tasks I was continually complimented by the managers as being a dedicated and professional employee. While working at Cicerello’s I worked in many different positions. Mainly serving customers on the till, dishing food from the Bain Marie’s, stock count items, filling sauces, making salads, cleaning and clearing tables and any other jobs which needed fulfilling. In carrying out these tasks I was continually complimented by the managers as being a dedicated and professional employee.
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Education
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Curtin University
Bachelor of Social Work -
North Metropolitan TAFE
Certificate IV, Community Services -
North Metropolitan TAFE
Certificate III, Community Services -
Flight Centre Travel School
Cert III in Customer Service, Tourism and Travel Services Management -
TEFL Online
140 Hours - Teaching English as a Foreign Language, Teaching English as a Second or Foreign Language/ESL Language Instructor -
Sterling Business College
Cert III in Tourism (Retail Sales), Certificate 3 in Tourism (Retail Sales) -
Challenger TAFE Beaconsfield
Cert III in Hospitality (Commercial Cookery), Certificate 3 in Hospitality (Commercial Cookery) -
IONA Presentation College
High School - Year 08 to 11, High School Education -
North Metropolitan TAFE
Certificate IV, Hospitality