Experience

The Emerson Group

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Sales Lead

  • Sep 2021 - Present

  Greater Chicago Area

• Sales Operations Manager

  • Jan 2019 - Sep 2021

  Greater Chicago Area



Bayer

• Chemical Manufacturing
• 700 & Above Employee

• Mgr. Customer Operations

  • Feb 2017 - Jan 2019

  Chicago, IL • Identified a strategic opportunity to transition tactical promotional event entry and deduction management from the Field Sales locations to our Shared Service location. The transition provided the foundation to establish standard processes and formal documentation (SOPs) that have been utilized across business. • Successfully negotiated the adherence of Bayer’s ARP program by establishing quarterly Unsaleable Summits to review projects/opportunities and investing in a 3rd party to… Show more • Identified a strategic opportunity to transition tactical promotional event entry and deduction management from the Field Sales locations to our Shared Service location. The transition provided the foundation to establish standard processes and formal documentation (SOPs) that have been utilized across business. • Successfully negotiated the adherence of Bayer’s ARP program by establishing quarterly Unsaleable Summits to review projects/opportunities and investing in a 3rd party to audit of our joint Supply Chain processes which led to key process improvements (2018 Savings of $540k) • Established Ritual & Routines meetings with internal/external partners, to ensure compliance to metrics and evaluate process effectiveness; leading to $8MM in trade spend savings via repayments and deduction avoidance.(FY17/18) • Effectively managed the display process to develop collaborative end-to-end review with product supply, visual merchandising, supply chain and material purchasing; to a total of $51.5MM in gross sales • Managed a $950k Retail Budget used to contract 3rd party reps to execute planogram revisions, promotional coupon placement, display compliance audits and product rotation activities within the Walgreens and Rite Aid stores. ($353MM in Total Sales) • Served as primary point of contact for managing the 2018 Walgreens JBP activities, $10.7MM in trade payments and 3rd Party store audit programs. As the lead, I ensured all agreed upon activities were executed within the outlined timeline; sales and growth metrics were tracked and trade funding was actualized post program audits Show less



SC Johnson

• United States
• Manufacturing
• 700 & Above Employee

• Associate Manager, Customer Supply Chain

  • Oct 2016 - Feb 2017

  Racine, WI • Developed and deployed analysis and monthly scorecards for communication to strategic customers and key cross-functional areas to improve supply chain compliance and effectiveness. • Partnered with sales to execute against strategic customer development opportunities and deliver Advantage Survey results. • Coordinated with sales and customer fulfillment as needed to improve Supply Chain processes, ensure bracket pricing and ARP compliance.



Kraft Heinz

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sr. Mgr, Logistics Capabilities

  • Jul 2016 - Oct 2016

  Greater Chicago Area • Accountable for monitoring and executing action plans pertaining to P&L performance, which included finished goods, raw and pack materials, quality, customer returns, liquidations and freight claims for an Annual Budget of $78MM. • Drove performance and reporting on key financial and operational performance metrics; collaborated with cross functional partners to meet performance expectations. Supported the weekly and monthly Sales and Operations (S&OP) planning process for Kraft Heinz… Show more • Accountable for monitoring and executing action plans pertaining to P&L performance, which included finished goods, raw and pack materials, quality, customer returns, liquidations and freight claims for an Annual Budget of $78MM. • Drove performance and reporting on key financial and operational performance metrics; collaborated with cross functional partners to meet performance expectations. Supported the weekly and monthly Sales and Operations (S&OP) planning process for Kraft Heinz Brands by working across functional areas and with internal Supply Chain teams. • Led Supply Chain-wide projects of medium to large scope. Established and monitored project requirements. Provided ongoing management of project from inception to completion. Understood business strategies, goals and programs for all brands, supply chain, and new company strategies. • Managed 3 FT Logistics Analysts whom assist with reporting and execution of projects within the Supply Chain/Operations scope.

• Manager, Logistics Loss Prevention - Capabilities

  • Aug 2015 - Jul 2016

  Greater Chicago Area - Responsible for monitoring and executing action plans pertaining to P&L performance, which includes finished goods, raw and pack materials, quality, customer returns, liquidations and freight claims. Annual Budget of $78MM - Constructed SAP BI reporting and excel based templates to identify and eliminate Supply Chain Waste exposure and highlight trending across all Business Units and Storage locations. - Collaborate with Supply Planners, Sales and Marketing teams to analyze inventory… Show more - Responsible for monitoring and executing action plans pertaining to P&L performance, which includes finished goods, raw and pack materials, quality, customer returns, liquidations and freight claims. Annual Budget of $78MM - Constructed SAP BI reporting and excel based templates to identify and eliminate Supply Chain Waste exposure and highlight trending across all Business Units and Storage locations. - Collaborate with Supply Planners, Sales and Marketing teams to analyze inventory levels to determine waste risk, optimum inventory levels, consumption and slow moving inventory. - Facilitate weekly linkage meetings with the Demand/Supply Planners, Sales, Marketing and Senior Management. Primary focus is to reduce inventory risk, develop root cause analysis and action plans against aging inventory across the network. - Manage the Distressed Inventory Management Team, these individuals review all aging product across 30+ facilities. Through this process they identify short coded and expired items that need to be submitted for Liquidation, Donation and/or Tanked.

• Business Process Manager

  • Jun 2014 - Aug 2015

  Chicago, Illinois - Assisted in the development and roll-out of the ORTEC Truck Load Optimization tool. The tool has provided increased visibility for the Customer Service Coordinators, regarding Vehicle Dimensions, Pallet Weight, Axle Balancing, and Product Stack-Ability to maximize equipment capacity. - Manage delivery of high-quality, proactive, on-going support for all teams within customer service including support of both day-to-day issues as well as strategic opportunities. This includes technical… Show more - Assisted in the development and roll-out of the ORTEC Truck Load Optimization tool. The tool has provided increased visibility for the Customer Service Coordinators, regarding Vehicle Dimensions, Pallet Weight, Axle Balancing, and Product Stack-Ability to maximize equipment capacity. - Manage delivery of high-quality, proactive, on-going support for all teams within customer service including support of both day-to-day issues as well as strategic opportunities. This includes technical testing and communications support through collaboration with Kraft internal IT Help Desk. - Develop, implement, and monitor key metrics on a daily/weekly/monthly basis as needed to ensure success of department deliverables - Key point of contact for all Kraft North American order management questions, issues, and requests for training - Participate in and lead, all order management related strategic design initiatives utilizing key change management principles to ensure understanding of stakeholder issues and full adoption during implementation - Participate in and collaborate with all CS&L disciplines on their strategic initiatives that are inter-related with the order management process to ensure elimination of unintended issues. Work with cross-functional team to ensure smooth execution of these strategic initiatives



Kraft Heinz

• United States
• Food and Beverage Services
• 700 & Above Employee

• Customer Service Team Lead - West Area

  • May 2013 - Jun 2014

  Wilkes-Barre/Scranton, Pennsylvania • Successfully managed and coached a team of 20 Customer Service Coordinators (FTE), who processed in excess of 50,000 Purchase Orders totaling $2B dollars annually for 4 of Kraft’s top 10 customers.(Target, Meijer, Safeway & AWG) • Oversaw Order Management/Customer Service processes and execution of critical company and customer initiatives, pertaining to Direct Plant Shipments, Bracket Pricing/Efficiencies/Policies, Transportation Improvements and Mixing Center transitions. • Reviewed… Show more • Successfully managed and coached a team of 20 Customer Service Coordinators (FTE), who processed in excess of 50,000 Purchase Orders totaling $2B dollars annually for 4 of Kraft’s top 10 customers.(Target, Meijer, Safeway & AWG) • Oversaw Order Management/Customer Service processes and execution of critical company and customer initiatives, pertaining to Direct Plant Shipments, Bracket Pricing/Efficiencies/Policies, Transportation Improvements and Mixing Center transitions. • Reviewed and analyzed transactional reporting to monitor KPIs of the site, team and individual FTEs, ensuring the team achieved its key initiatives and objectives. Shared these KPIs at customer meetings to assist in addressing Operation service opportunities.

• Financial Services Team Leader - Target

  • Nov 2012 - May 2013

  Wilkes-Barre/Scranton, Pennsylvania • Collaborated with the Customer Business Leads, Customer Development and Customer Vice President on a weekly Target staff meeting regarding; Deduction Balance data, Category Write-Off data, Aging Invoices, Customer Fill Rate and Vendor Score carding. • Generated and communicated daily reporting to the Deduction Coordinators and Sales Service Associates of incoming and aging deductions. Provided proactive communication to the Customer Business Team regarding deduction balance, customer… Show more • Collaborated with the Customer Business Leads, Customer Development and Customer Vice President on a weekly Target staff meeting regarding; Deduction Balance data, Category Write-Off data, Aging Invoices, Customer Fill Rate and Vendor Score carding. • Generated and communicated daily reporting to the Deduction Coordinators and Sales Service Associates of incoming and aging deductions. Provided proactive communication to the Customer Business Team regarding deduction balance, customer trending and aging disputes.

• Area Project Analyst

  • May 2012 - Nov 2012

  Wilkes-Barre/Scranton, Pennsylvania • Provided ongoing support to Team Leaders, Senior Management and Customer Service Coordinators, in areas of Order Processing, VMI system maintenance, Daily Outs, Weekly Inventory Status, Post Promotional Event, Weekly Inventory Dollars, Daily Item Service Level and Weekly CFR (Customer Fill Rate) reporting. Through the utilization of KIDs (Kraft Integrated Data), VMI (Vendor Managed Inventory) and QlickView databases.

• Customer Supply Chain Coordinator II

  • Nov 2010 - May 2012

  Wilkes-Barre/Scranton, Pennsylvania • Worked closely with the senior management on the processes and procedures of the Customer OV/RFS Optimization to reduce transportation costs and to better forecasting. • Assisted management and Customer Service Coordinators with the Cadbury transition, to ensure a smooth transition from Cadbury SAP to Kraft SAP.



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Investment Setup and Support: Pricing Analyst

  • Apr 2009 - Nov 2010

  Scranton, Pennsylvania

• Contracts & Contract Compliance: Internship

  • Jun 2008 - Apr 2009

  Scranton, Pennsylvania