Senior System Engineer

• Jul 2023 - Present

• Responsible for administering and enhancing program management in areas such as Assets, Security Awareness, License Compliance, Education, Functionality and Enhancements, Disaster Recovery, Jobsite Support, Vendor and Contracts• Manage software licensing, installation and upgrades to server, network and desktop equipment• Manage hardware staging, configuration, and installation of equipment and peripherals • Develop documentation to support projects, programs and system configurations• Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services• Act as 2nd Tier support for escalated Help Desk items with a focus on root cause analysis and implementation of countermeasures to eliminate future issues without supervision• Document reported problems in the Help Desk data base and follow up with end users to ensure timely resolution of problems/work orders• Provide support both in-person and remote, to include multiple offsite locations• Provide support and training to all end users utilizing the network with remote access and in office access• Participate in annual budgeting process• Lead new projects and initiatives• Supervise junior staff• Perform system backups• Monitor and tune performance of server and networking systems• Purchase and maintain inventory of Information Systems hardware and/or software• Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users• Ensure proper user account authorization and maintenance• Serve as a liaison between software vendors, operations and resource groups for issue resolution• Ability to lead and manage areas of responsibility in the department• Perform responsibilities with trust, excellence in service, integrity and building relationships as exemplified in DAVIS core values• Perform other duties as assigned Show less

System Engineer

• Jul 2019 - Jul 2023

• Perform responsibilities with excellence in service, integrity and building relationships as exemplified in DAVIS core values• Responsible for administering program management in areas such as: Assets, Security Awareness,License Compliance, Education, Functionality and Enhancements, Disaster Recovery, Jobsite Support, Vendor and Contracts• Manage hardware staging, configuration, and installation of IT equipment and peripherals• Manage software licensing, installation and upgrades to server, network and desktop equipment• Develop documentation to support projects, programs and system configurations• Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services• Act as 2nd Tier support for escalated help desk items• Document reported problems in the help desk data base and follows up with end users to ensure timely resolution of problems / work orders• Provide support both in-person and remote, to include multiple offsite locations• Provide support and training to all end users utilizing the network with remote access and in officeaccess• Participate in IT projects and annual IT Budgeting process• Adhere to and reinforces corporate security policies and industry best practices in day to dayoperations and interactions with end users• Serve as a liaison between software vendors, operations and corporate resource group staff for issueresolution• Perform other duties as assigned Show less

Senior Helpdesk Technician

• Dec 2017 - Jun 2019

• Provide IT support to both in-person and remote users.• Diagnose & resolve problems with PCs, laptop hardware, software, network connectivity, printers, and mobile phones.• Develop documentation to support projects, programs and system configurations• Conduct IT Orientation for new users• Maintain inventory of consumables such as peripherals, toner, and accessories• Manage and coordinate vendor activities such as PC and copier repair• Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services• Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users• Participate in IT projects Show less

Security Awareness Program Assistant

• Jul 2018 - Dec 2018

Helpdesk Service Technician

• Oct 2016 - Nov 2017

• Provide Tier I/II support for over 70 clients / 800 workstations. • Troubleshoot, repair and install hardware, software and OS for Mac and Windows • Provide support for mobile devices (iPhone, iPads, Android devices) • Configure network printer, access point, remote desktop, firewalls, VPN connectivity. • Manage helpdesk board within client SLA parameters and create documentations. • Website (HTML) edits/updates. • Provide Tier I/II support for over 70 clients / 800 workstations. • Troubleshoot, repair and install hardware, software and OS for Mac and Windows • Provide support for mobile devices (iPhone, iPads, Android devices) • Configure network printer, access point, remote desktop, firewalls, VPN connectivity. • Manage helpdesk board within client SLA parameters and create documentations. • Website (HTML) edits/updates.

Pharmacy Clerk

• Feb 2014 - Sep 2017

• Assist with all the aspects of customers needs, handle cash and credit transaction. • Keep accurate records and documentation for reporting and feedback. • Follow continuous learning and professional development and keep up-to-date with latest medical data. • HIPAA training. • PioneerRX training. • Deliver medication in the surrounding area in a safe, secure and timely manner. • Assist with all the aspects of customers needs, handle cash and credit transaction. • Keep accurate records and documentation for reporting and feedback. • Follow continuous learning and professional development and keep up-to-date with latest medical data. • HIPAA training. • PioneerRX training. • Deliver medication in the surrounding area in a safe, secure and timely manner.

Food Service Aide I

• Apr 2011 - Feb 2014

• Handle cash and credit transaction. • Serve food to customers. • Practice sustainability and daily cleaning and maintenance. • Food handling training. • Cover shortages. • Handle cash and credit transaction. • Serve food to customers. • Practice sustainability and daily cleaning and maintenance. • Food handling training. • Cover shortages.

Internet Support Technician

• Sep 2010 - Mar 2011

• Supported customers with technical support and practiced customer service. • Tested application and Internet performance. • Installation of DSL and WiMax equipment, modem and network card. • Email configuration and troubleshooting. • Configured wireless routers, IP surveillance, DVR and printers. • Supported customers with technical support and practiced customer service. • Tested application and Internet performance. • Installation of DSL and WiMax equipment, modem and network card. • Email configuration and troubleshooting. • Configured wireless routers, IP surveillance, DVR and printers.

Sales Representative/Technician

• Jun 2008 - Nov 2009

• Resolve technical issues relevant to cellular phones and company’s computer/hardware/peripherals. • Installed, configured and maintain POS system. • Responsible for inventory items and stocktaking. • Provide weekly written reports to store managers and superiors about store performance, helping with coordinating and planning monthly and weekly store promotions. • Resolve technical issues relevant to cellular phones and company’s computer/hardware/peripherals. • Installed, configured and maintain POS system. • Responsible for inventory items and stocktaking. • Provide weekly written reports to store managers and superiors about store performance, helping with coordinating and planning monthly and weekly store promotions.