Experience

AgilOne

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Implementation Project Manager / Senior BI Developer

  • Dec 2016 - Present

  • Implementation of AgilOne products on Big Data platform with high customizations.• Worked on migration of two of the biggest/complicated clients of AgilOne from Microsoft based systems to Big Data (Hadoop) platform.• Performed ad-hoc data analysis to obtain actionable insights on loyalty program and audience targeting, and to answer business questions. Communicated the results to cross-functional teams on client side.• Working on design and maintenance of the existing cube, which perform on AtScale. Show less

• Technical Support Engineer

  • Jan 2014 - Dec 2016

  I worked as technical support engineer to enable 24 hours support for our clients.• Used high product knowledge while supporting clients • Worked on customer request, which isn't AgilOne products support.• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction• Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance.

• ETL/BI Developer

  • Apr 2008 - Jan 2014

  • Design and develop data movement processes (Extract, Transform and Load) using SQL Server Integration Services, T-SQL and Stored Procedures.• Collaborate with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.• Design, build and maintain data-warehouses, BI and OLAP solutions.• Built marketing analysis by using AgilOne tools and built custom solutions.• Perform code reviews, analyze execution plans and tune inefficient code. Troubleshoot customer issues• Design and build on the first AgilOne product UDM schema and OLAP cube.• Tuning and optimizing on-premise client BI solutions. Show less



M&B TECHNOLOGY

• Istanbul, Turkey

• BI Developer

  • Feb 2007 - Apr 2008

  • Design and implementation Microsoft CRM 3.0 application for various customers. • Generate and provide the usability, performance and quality of Microsoft CRM 3.0 applications comprehensive reports are provided to the customers. • Working with DTS to synchronize the databases. • Build reports on Microsoft Reporting Services by customer usage purpose. • Design and implementation Microsoft CRM 3.0 application for various customers. • Generate and provide the usability, performance and quality of Microsoft CRM 3.0 applications comprehensive reports are provided to the customers. • Working with DTS to synchronize the databases. • Build reports on Microsoft Reporting Services by customer usage purpose.