Salesforce Administrator

• Nov 2021 - Present

◾Created Profiles, Roles based on Organization role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings ◾Configured Validation Rules based on business requirements Implemented pick lists, dependent picklists, lookup and master-detail relationships ◾Created Custom Objects and Custom Fields Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Activities, Dashboards and Reports ◾ Extensively used Tab permissions, Record Type and Page Layout permissions ◾Built strong relationships with internal stakeholders, including the development team ◾Participated in/Organized regular Salesforce stakeholder meetings to review business needs, processes, and technical requirements ◾Created and implemented Whatfix In-app guidance and Increased user adoption by delivering WhatFix In-app guidance application for existing and new users ◾Worked closely with stakeholders to troubleshoot and resolve issues in a timely manner ◾Conducted user acceptance testing and provided feedback to the Salesforce developer to ensure that the software met end-users' needs ◾Performed complex tasks including data import/export using Apex data loader and workbench ◾Created various Reports and Dashboards based on the company's requirement ◾Supported users on a day-to-day basis, acting as a subject matter expert for all things Salesforce ◾Worked closely with stakeholders to identify business requirements ◾Created reports and dashboards that help the sales team to achieve their target ◾Knowledge of the application Lifecycle Management (Design, Build, Deploy, Test, Release) Show less

Store Manager

• Aug 2019 - Oct 2021

Store Supervisor

• Feb 2018 - Jul 2019