Manager Operations

• Apr 2018 - Present

Manager Operations

• Apr 2018 - Present

Station Manager

• Nov 2011 - Present

Operations & Services-Responsible of all travel related arrangements of individual guests, groups & corporate duties. -Ensuring all standards of meet and greet are met at all times during various travel arrangements. -To assist and provide individual guests with various itinerary options in India. -Managing PAN India “The Oberoi Exotic Vacation Tours”.-Responsible for all concierge related services In Hotel The Oberoi Rajvilas & Trident Jaipur.-To ensure smooth operations through implementation of systems and procedures.-To ensure minimum guest complaints.-To ensure quality control with respect to service delivery and guest satisfaction.-To ensure timely closure of duty slip.-To monitor and control chauffeurs, fleet and other resources to optimal level.-To look after chauffeur management and discipline.-To monitor the maximum utilization of Own/BA cars at all times.-To handle complaints and feedback.-To ensure smooth guest interaction.-To ensure all transactions and billing are properly accounted.-To coordinate with Front Office of both Hotels.-To manage shift roasters of Staff & Chauffeurs.-To manage vendors and other operations contacts like outside car hire.-To manage fleets along with the fleet incharge including maintenance and upkeep of records etc.-To delegate responsibilities to the supervisors and monitor on daily basis.-To conduct and review of periodic meetings.-To ensure profitability is not affected.-To ensure to implement and enhance processes to improve profitability.-To ensure sales target are achieved.-To ensure adequate resources are created from time to time to handle the improved client demands.-To identify the right profile of human resources required.-To create an environment of openness and a sense of belonging among the employees in order to derive the best out of them to help in retention of employees.-To evolve a system of getting periodic feedback from the employees through weekly/fortnightly meeting to help in

Station Manager

• Nov 2011 - Present

Station Manager

• Apr 2013 - Present

Operations & Services-Responsible of all travel related arrangements of individual guests, groups & corporate duties. -To assist and provide individual guests with various itinerary options in India. -Managing PAN India “The Oberoi Exotic Vacation Tours”.-To ensure smooth operations through implementation of systems and procedures.-To ensure quality control with respect to service delivery and guest satisfaction.-To monitor the maximum utilization of Own/BA cars at all times.-To manage shift roasters of Staff & Chauffeurs.-To manage vendors and other operations contacts like outside car hire.-To manage fleets along with the fleet in-charge including maintenance and upkeep of records etc.-To delegate responsibilities to the supervisors and monitor on daily basis.-To conduct and review of periodic meetings.-To ensure profitability is not affected.-To ensure to implement and enhance processes to improve profitability.-To ensure adequate resources are created from time to time to handle the improved client demands.-To identify the right profile of human resources required.-To create an environment of openness and a sense of belonging among the employees in order to derive the best out of them to help in retention of employees.-To make the staff appraisal more objective and development oriented through proper guidance, feedback and counselling.-To ensure that employees inculcate a habit of being disciplined and behave in a decent way. Defaulters to be penalized as deemed fit.-To be closely in touch with market information systems.-To maintain client relationship. -To develop and implement cost control mechanisms.-To monitor & control of operations budget.-To liaise with Government Agencies like RTO/Police etc.-To making and implement operations and business plans.

Rental Supervisor

• Nov 2011 - Mar 2013

-Responsible of all travel related arrangements of individual guests, groups & corporate duties. -Ensuring all standards of meet and greet are met at all times during various travel arrangements. -To assist and provide individual guests with various itinerary options. -To ensure smooth operations through implementation of systems and procedures.-To ensure minimum guest complaints.-To ensure quality control with respect to service delivery and guest satisfaction.-To ensure timely closure of duty slip.-To monitor and control chauffeurs, fleet and other resources to optimal level.-To look after chauffeur management and discipline.-To handle complaints and feedback.-To ensure smooth guest interaction.-To ensure all transactions and billing are properly accounted.-To coordinate with Front Office of Marriott Hotel.-To manage shift roasters of Staff & Chauffeurs.-To manage vendors and other operations contacts like outside car hire.-To manage fleets along with the fleet incharge including maintenance and upkeep of records etc.-To ensure to implement and enhance processes to improve profitability.-To ensure adequate resources are created from time to time to handle the improved client demands.

Branch Manager

• Oct 2009 - Nov 2011

- Looked after sales and operations of the Branch.-To be closely in touch with market information systems.-To maintain client relationship.

Guest Services Supervisor

• Mar 2007 - Dec 2007

-Responsible for butler operations, which is an amalgamation of Front office and Food & Beverage (Service)?-Good operating knowledge of Fidelio-PMS and Shaw man – POS-Worked in all the major areas of Palace service i.e. Reception, Cashiering, Concierge, In Room Dining and Mini Bar.-Arranged and took care of Various unique dining experiences across various location of the Hotel -Help my seniors in monitoring the department costs by tracking the various energy and cost saving initiatives. -Identify the training needs o the team members and train them to maintainThe set standards and achieve cent percent standardization of our basic processes.-Insure through regular monitoring of feedback from prompt, efficient and accurate service to all guest. -Insure error free functioning of the butler operations. -Modification of Existing standard operating procedures for the palace service –Program as to achieve highest standard in the operations and guest satisfactions.-Was personal valet to many VVIP Dignitaries and socially active people -Felicitated with silver and gold medal for begging many guest satisfaction guests’ comments. -Attended three –day workshop on Art of hospitality.

Rajasthan Tours Pvt. Ltd.

• Dec 2005 - Feb 2007

- Responsible of all Concierge related arrangements of individual guests and groups. - Responsible of all travel related arrangements of individual guests and groups. - Ensuring all standards of meet and greet are met at all times during various travel arrangements. - To assist and provide individual guests with various itinerary options in the city. - Responsible for all concierge related services In the hotel.