Experience

Liv Digital Bank

• United Arab Emirates
• Banking
• 1 - 100 Employee

• Business Analyst - Wealth and Trading

  • Feb 2023 - Present

• Business Analyst - Credit Cards

  • Sep 2021 - Jan 2023

  -Promoted to Business Analyst in line with new team structures primarily focusing on the lending portfolio-Drove monthly credit card acquisition rates by 1000% through customer journey enhancements and production fixes over the span of 1 year-Implemented new digital solutions as part of new tech architecture-Led a team of backend developers, front-end developers, testers, and security architects to deliver stories taken up for the respective sprints-Improved STP credit card approval rates by over 100%, leading to a reduction in manual processing and better card disbursal TATs-Carried out daily analysis for various system reports to identify, investigate and propose new enhancements to the product architecture-Delivered end to end marketing campaigns execution to improve spending and acquisitions across different merchant categories for various customer segments-Oversaw the sales team’s activities to ensure maximum leads conversion and discrepancy-handling activities Show less

• Operations Intern

  • Jun 2021 - Sep 2021

  -Responsible for handling the bank's delivery vendor Shipa and overseeing all of its activities end to end. Improved overall delivery performance, helped formalize a new Service Level Agreement with the vendor, and resolved customer complaints regarding card delivery and activation.-Supporting the Operations team on a daily basis with account reviews as a part of the compliance procedure. Reviewed 7000+ accounts for compliance and auditing purposes. -Responsible for destruction of inactive cards by coordinating with the inventory management unit. Show less



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Engineering Trainee

  • Jan 2021 - Jun 2021

  -Responsible for assisting the maintenance manager and staff on various technical works on the property. -Worked with chillers, boilers, HVAC systems, electrical systems, and other systems as part of property management and maintenance. -Responsible for assisting the maintenance manager and staff on various technical works on the property. -Worked with chillers, boilers, HVAC systems, electrical systems, and other systems as part of property management and maintenance.