Service Delivery Head at Prime Infoserv LLP

• Feb 2021 - Present

Sr Technical support Group Manager

• Jan 2017 - Present

Client: Airtel Location: KolkataRole: Sr ManagerTeam size: 60 ⇨ Implementation of Technical solution like Remote meter reading via data services,⇨ Providing Priority solution of Corporate customers demand by implementing Layer upgrdation, Capacity , Small cell, IBS , New sites and optimization.⇨ Monitoring service affecting alarms . Co ordinating with Cross function team to clear this alarm.⇨ Conducting radio survey and providing solution based on… Client: Airtel Location: KolkataRole: Sr ManagerTeam size: 60 ⇨ Implementation of Technical solution like Remote meter reading via data services,⇨ Providing Priority solution of Corporate customers demand by implementing Layer upgrdation, Capacity , Small cell, IBS , New sites and optimization.⇨ Monitoring service affecting alarms . Co ordinating with Cross function team to clear this alarm.⇨ Conducting radio survey and providing solution based on survey.⇨ Implementing process to use automation tools like Sure Coverage, ESPA, ACD etc⇨ Providing pre sales support for new corporate acquisition.⇨ Identification of Service affecting Alarm (RSSI/VSWR/CFR/ET etc.)⇨ Monitoring and Motivating the team and ensure work life balance.⇨ Presentation to CTO/CEO/CH⇨ Providing daily/Weekly/Monthly reports to Central and Circle team Show more Show less

TSG Manager

• Apr 2007 - Jan 2017

Program Manager

• Aug 2004 - Apr 2007

⇨ Solution engineering ⇨ Feasibility and POC for solution⇨ Input to BID team after solution engineering.⇨ Deployment of IPLC/LL/ISDN BRI and PRI connectivity⇨ Implementation of internet by cable network.⇨ Project status update to the customer during project phase⇨ Project closure and hand over

ISP Manager

• Jan 2000 - Aug 2004

⇨ Customer router configuration, Allocation of Public IP, Implements of NAT, Proxy etc⇨ Last Mile Radio connectivity where LL is not feasible.⇨ Implementation of MRTG against each customer⇨ Monitoring MRTG and inform customer pertaining to BW usages.⇨ Implementation of cable Internet project in Calcutta. ⇨ Providing technical consultancy to customers, e.g on topics like proxies, firewall, NAT, webservers ⇨ Monitoring and controlling of BW for corporate as well as… ⇨ Customer router configuration, Allocation of Public IP, Implements of NAT, Proxy etc⇨ Last Mile Radio connectivity where LL is not feasible.⇨ Implementation of MRTG against each customer⇨ Monitoring MRTG and inform customer pertaining to BW usages.⇨ Implementation of cable Internet project in Calcutta. ⇨ Providing technical consultancy to customers, e.g on topics like proxies, firewall, NAT, webservers ⇨ Monitoring and controlling of BW for corporate as well as household customer accounts. Installing radio modems of different makes e.g. PCOM (DataMetro), LR2020/2050 (UC Link), PMP (Pointered) etc and leased line modems (RAD, Ascom products), VoIP HW device installation.⇨ MRTG (multi router traffic graph) installation and implementation for each customer.⇨ Supporting sales organization to close orders. At present, in absence of a dedicated sales team in Calcutta, I have the added responsibility to enable business growth in terms of creating new accounts and BW up-gradation for old accounts. Show more Show less

NOC Manger

• May 1998 - Jan 2000

⇨ Installing and configure LAN/WAN⇨ SCO Unix installation⇨ Linux installation⇨ Administrating of Packet Switch and Telemetric card

Field Enginner

• May 1996 - Aug 1997