Experience

OMNIA HOTELS

• Italy
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Feb 2022 - Present

  Attend to guest complaints. Carry out training for the entire front office team. Ensure that the PMS is judiciously utilized. Ensure that all check in and check out procedures are duly maintained. Ensure that all staff comply with Omnia hotel standard operating procedure (SOP). Document all guest signed bill upon check out. Making sure that all payments are properly recorded and captured in the PMS. Work closely with the House keeping Manager to ensure that our rooms are in good condition and ready to sale. Regular inspection of rooms and facilities in the room Show less


European Business University of Luxembourg
• Student Scholarship Ambassador

  • Jul 2021 - Jun 2023


Continent Hotels & Resorts Worldwide

• Türkiye
• Hospitality
• 1 - 100 Employee

• Guest Services/Front Office Manager

  • Feb 2021 - Jun 2021

  Process all guest check-ins, verify guest identity, form of payment, assign room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Responsible for following up company policies and procedures; report accidents, injuries, and unsafe work conditions to General manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Enter and locate information using computers/POS systems. Perform other reasonable job duties as requested by general manager. Show less



Global Accelerex Ltd.

• Kenya
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Field Support Officer

  • Dec 2020 - Mar 2021

  Deploy POS terminals, Train customers (Merchants, Sale/Till attendants) and provide 1st & 2nd level support during scheduled customer visits in accordance with GA’s support guidelines • Ensure that all terminals assigned for deployment are promptly and professionally delivered to customers within agreed SLAs, with evidence of duly completed deployment forms • Ensure all POS terminals have a clear GA Customer Hotline sticker to report any support related incidents • Promote to customers the Hotline 0700-ACCELEREX (0700-222353739) for timely resolution of all customer requests or queries • Adhere daily to uploaded roadmap on OPS data system for customer visitation within the route; Upload all merchant visitation report through the authorized channel(s) • Ensure visits and supports all assigned merchants every month and ensures their POS terminals are working satisfactorily 24/7 in line with agreed Bank SLAs (Minimum 85% Active ratio) • Ensure prompt resolution of all escalated incidents from Regional Support Supervisor/Relationship Officers/Contact Center with detailed resolution feedback and Test Transaction Receipt (TTR) • Liaise with the Regional Support supervisor and Relationship Management team to drive reactivation of inactive terminals in the assigned route and to improve the ratio of Deployed vs. Active terminals • Ensure the retrieval/replacement of faulty terminals as approved by Bank/ Regional Support Supervisor • Seek ways to minimize response time to incident resolution, customer visitation, terminal deployment/retrieval without impacting performance • Support ongoing improvements in Company processes pertaining to field support • Provide feedback to management on areas of improvement in its operations/service delivery. Show less



Azure Beach Boutique Hotel

• • Aug 2018 - Dec 2020

  oversee the receiving and check-in process of guests especially at night. Confirmed local and international reservations and bookings, either made online or physically by tourist.Arrange guest airport shuttle services for both arrivals and departures.Ensured that rooms are maintained regularly based on the company's policy.Responsible for activities in the bar and restaurant once on duty.Also ensures that guest's tour request are arranged timely and efficiently.Ensuring guests relations and luxury lifestyles are maintained. Show less

• • Aug 2018 - Dec 2019



High-Rise Solicitors

• Corporate Office Manager

  • Apr 2016 - Jul 2018

  Representation of the firm in negotiations and advising clients on company related matters. Incorporation of companies and dealing with post incorporation matters. Assists in the process of Trade mark and Patents rights registration. Coordinating the activities of the firm and ensuring its smooth running. Ensured top performance of office staff by providing adequate coaching and guidance, planning, supervising, and assessing employees job performance. managed office services by ensuring office operations and procedures are organized Controlled correspondences, filing systems and ensured that supply requisitions are reviewed and approved. General administrative and managerial duties Show less



Kamsy Café and Grillz

• Business Manager

  • Mar 2015 - Mar 2016

  Hire, train, supervise, and schedule kitchen and bar staff. Manage purchasing and inventory control to ensure sufficient levels of high-quality product. Ensure that bar is regularly stocked. Monitor compliance with safety, sanitation, and food preparation standards. Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability Hire, train, supervise, and schedule kitchen and bar staff. Manage purchasing and inventory control to ensure sufficient levels of high-quality product. Ensure that bar is regularly stocked. Monitor compliance with safety, sanitation, and food preparation standards. Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• transaction officer

  • Sep 2014 - Jan 2015

  receives cash deposits and confirm cash payments. responsible for sorting cash and loading ATMs. assists in bulk room and bullion van cash movements. sorting and merging of cash tills. receives cash deposits and confirm cash payments. responsible for sorting cash and loading ATMs. assists in bulk room and bullion van cash movements. sorting and merging of cash tills.



Corporate Affairs Commission

• Nigeria
• Government Administration
• 100 - 200 Employee

• Finance Assistant

  • Jul 2013 - Jun 2014

  Transferring and scheduling of memo's such as CAC forms CO2, CO7, 2.1, annual returns, business names and incorporated trustee. Posting of pre-incorporation filed. Preparation of daily revenue report. Special assistant to the principal manager of cash unit. Compile and submit reports to senior manager. Attends to any other duties that may be assigned Transferring and scheduling of memo's such as CAC forms CO2, CO7, 2.1, annual returns, business names and incorporated trustee. Posting of pre-incorporation filed. Preparation of daily revenue report. Special assistant to the principal manager of cash unit. Compile and submit reports to senior manager. Attends to any other duties that may be assigned



Timmny Construction Nigeria ltd

• Administrative Officer

  • Aug 2012 - May 2013

  Facilitates, Coordinates and supports joint efforts with Project Manager, Administrative and Finance Department, Construction Manager, Engineering Department, Project Controls and Attends weekly management and project meetings Supervision of contractors while on site to ensure that standards are maintained Prepares and submit claims for payments (valuations) monthly Oversees, coordinates and arranges meetings with internal and external parties Oversees overall administrative functions Show less



Wema Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• customer service/office assistant

  • Mar 2005 - Sep 2005

  Dispatch of incoming mails Responsible for internal office errands In charge of IOU forms and receipt Sorting, recording and documentation of tellers Generally answerable to the operations manager Dispatch of incoming mails Responsible for internal office errands In charge of IOU forms and receipt Sorting, recording and documentation of tellers Generally answerable to the operations manager