Gosnell Linda
Office Manager at accessABILITY Center for Independent Living, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
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Bio
Experience
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accessABILITY Center for Independent Living, Inc.
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United States
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Non-profit Organizations
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1 - 100 Employee
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Office Manager
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Sep 2014 - Present
· Greeted and assisted visitors and consumers and answered and directed calls as backup to receptionist, completed intake process for Information & Referrals· Responsible for all areas of building and premises oversight, including obtaining bid proposals for service projects· Assisted Admin and Executive Director with special projects· Contacted potential new hires and scheduled interviews, contacted references to assist in interview process · Created purchase requisitions for building supplies and assistive technology equipment, ordered supplies, distributed to correct parties, filed consumer assistive tech receipts after signed, and entered new assistive technology into equipment database; contacted closed consumers to initiate satisfaction surveys and enter into consumer database; completed new consumer audits· Responsible for closing office at end of workday and for modeling integrity and personal/professional ethics during the fulfillment of daily duties
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Legal Secretary & Receptionist
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Mar 2013 - Sep 2013
Temporary position in which I was:• Responsible for scheduling appointments and pulling files for next day appointments• Responsible for sorting and delivering mail to proper office personnel• Responsible for retrieving and transcribing dictation from transcription software• Responsible for opening new estate planning, probate, and Medicaid files• Responsible for making clients comfortable and handling walk-in clients• Able to answer general Medicaid, VA and SS questions• Witnessed Will signings and exercised great understanding when dealing with recently bereaved clients and used utmost confidentiality and discretion when discussing clients with attorneys
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Administrative Support
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Nov 2009 - Aug 2011
• Built and maintained a database of member information• Provided office coverage for the church secretary when he was absent• Created PowerPoint presentations for the Women’s Ministry• Involved in retreat planning and fundraising projects• Created budget spreadsheets• Helped create information to put on the church website• Created foyer signs and maintained bulletin boards(I still work on a voluntary basis at home on many projects for this church.) • Built and maintained a database of member information• Provided office coverage for the church secretary when he was absent• Created PowerPoint presentations for the Women’s Ministry• Involved in retreat planning and fundraising projects• Created budget spreadsheets• Helped create information to put on the church website• Created foyer signs and maintained bulletin boards(I still work on a voluntary basis at home on many projects for this church.)
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Legal Admnistrative Assistant
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May 2003 - Dec 2004
• Responsible for administrative support in all areas but family and criminal law• Worked on a daily basis with Word Styles, Excel, Access, Delta View, iManage and Adobe • Prepared pleadings, depositions, and estate planning, healthcare and ESOP documents• Opened new files and created and updated pleading binders• Daily use of transcription, copy and scanning equipment• Worked in each area as needed, including special projects throughout the Firm• Wrote quarterly feature article for Firm newsletter• Notary (until December 2009 – can easily be re-certified)• Always willing to help others when workflow permitted• Provided receptionist relief when asked
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Legal Administrative Assistant
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Sep 2001 - Jul 2002
• Prepared estate planning documents, including Wills and Testaments, Powers of Attorney, Trusts, purchase agreements and stock certificates• Much focus on discretion and warmth while witnessing or notarizing will signings, including off-premises signings• Filed documents with the courts• Performed research as needed on Internet• Maintained will binders and minute books, and did various filing• Opened new files and maintained and ran Access database reports• Provided receptionist relief when asked
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Administrative Legal Assistant
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Aug 1999 - Aug 2001
• Prepared documents for insurance litigation cases, including pleadings, subpoenas, summonses and depositions• Prepared weekly reports to clients• Calendared trials and pre-trial conferences• Opened, invoiced and closed files• Processed settlement checks• Assisted clients and their insureds with warmth and discretion while answering questions within my authority to answer regarding pending cases• Transcription, including lengthy recorded statements, interrogatories and medical summaries• Provided receptionist relief when needed
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Direct Secretary to Superintendent of Beech Grove Schools
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Jun 1997 - Jan 1998
• Responsible for all correspondence between Superintended and staff, school board and other school officials• Prepared school board materials and calendars• Typed billing summaries and various reports• Continuous contact with school staff, board members, city officials and general public• Worked with media, staff grant writer and treasurer on special projects• Provided receptionist relief when needed • Responsible for all correspondence between Superintended and staff, school board and other school officials• Prepared school board materials and calendars• Typed billing summaries and various reports• Continuous contact with school staff, board members, city officials and general public• Worked with media, staff grant writer and treasurer on special projects• Provided receptionist relief when needed
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Executive Secretary
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Feb 1976 - Feb 1994
• Executive Administrative Assistant to Vice President of Company• Prepared departmental reports• Took and prepared minutes for departmental meetings• Made travel arrangements for Assistant Vice-President and Department Manager• Developed training manuals• Maintained wage and personnel procedures manuals• Experience with short and long-term disability guidelines• Ordered supplies from outside vendors• Transcription and shorthand• Participated in Property/Casualty courses through the Insurance Institute of America(see Education & Professional Training)• Knowledge of bond and environmental claims• Prepared expense and salvage checks• Worked on special projects in coordination with outside agents and counsel
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Secretary & Officer of Small Family Hauling Company
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Jan 1990 - Jan 1992
Helped form and operate my husband’s hauling business (1990-1992), including bookkeeping, payroll (small – 3 employees), filing business taxes in conjunction with S-corporation attorney & accountant handling, applying for out-of-state motor carrier authority and other forms necessary for the operation and maintenance of the business, and writing and signing checks to oil, sand and gravel vendors, contractors, and employees. Helped form and operate my husband’s hauling business (1990-1992), including bookkeeping, payroll (small – 3 employees), filing business taxes in conjunction with S-corporation attorney & accountant handling, applying for out-of-state motor carrier authority and other forms necessary for the operation and maintenance of the business, and writing and signing checks to oil, sand and gravel vendors, contractors, and employees.
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Education
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Continuing Education Credits
Legal Terminology, American Disabilities Basics, ILRU 4 part series, 92% - 100% -
Kaplan College-Indianapolis
Medical Office Specialist, Medical Records, HIT -
Institute of Children's Literature
Writig for Children & Tees, Young Adult Novels -
Insurance Institute of America
Property & Casualty Insurance