Gorka Elordi Zamora
Customer Success Manager at Prometeo - Consultora de Recursos Humanos - Reclutamiento y Selección TI -Atracción de Talento- Claim this Profile
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Inglés Full professional proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Credentials
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Tech Recruitment + Back to School Bootcamp
DevSkillerOct, 2022- Sep, 2024 -
Tech Recruitment Certified Professional
DevSkiller
Experience
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Customer Success Manager
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Mar 2023 - Present
Weekly meetings with clients to follow up on the process and experience. Resolve bottlenecks in the processes to achieve our goals. Follow up with each team member on their experience. Reportability of data each month to analyze results and improve our processes.
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IT Talent Acquisition Specialist
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Feb 2022 - Present
I am responsible for locating and adding qualified talent to our recruiting pool and lead the candidates during the recruitment process. My focus is continually improving the candidate experience and guarantee an efficient and transparent process that can match the right candidate with the right job. Developing positions and their descriptions as well as keeping them actualised. Analyse job positions and their needs. Look for and recruit candidates using databases from different sources like universities, social networks or job banks. Screening and analysis of job applications. Programming first interviews and providing feedback and follow-ups. Assessment of candidates' knowledge, skills and experience. Main tools: Team Tailor, Trello, HireEZ, Slack, Linkedln, Google Workspace, Outlook, Teams, Copper (CRM), Upwork, among others. Founded in Uruguay in 2010, Prometeo is a global, cost-effective, and scalable HR solutions firm specialized in Hi-tech companies, and startups, offering End-to-End RPO services, recruiting on-Demand, Hourly Sourcing/Recruiting, Project-Based RPO, HR, Talent, and Employer Branding Consultancy Services. Show less
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Consultant of banking claims and LOPD of BBVA
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Aug 2019 - Jun 2021
Contracting consultant - Acquisition of new clients for the bank BBVA and carrying out the formalization of the different banking products contracted. Consultant of banking claims and LOPD of BBVA. - Working in the Customer Service department of BBVA. Resolution of banking claims of customers before the Bank. Management and resolution of the different problems related to banking products and / or BBVA. Also in the management of the exercise of rights under the GDPR and compliance with it by the bank. Management of complaints to the AEPD (Spanish Data Protection Agency). Show less
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Arrabal-AID
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Spain
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Civic and Social Organizations
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1 - 100 Employee
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Administrative
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Jan 2018 - Mar 2018
Administrative - Preparation of reports, collection of documents, support to different departments within the framework of different projects of the company. These projects ranged from job orientation to users and support to families framed in school aid programs. Administrative - Preparation of reports, collection of documents, support to different departments within the framework of different projects of the company. These projects ranged from job orientation to users and support to families framed in school aid programs.
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Suicide prevention psychologist
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Feb 2017 - Sep 2017
Psychologist - Working mainly as a psychologist in a suicide prevention program for at-risk groups; family and patient counseling, organization of charity events, leading psychotherapy groups, evaluation, diagnosis and follow-up of users at risk of suicide. Psychologist - Working mainly as a psychologist in a suicide prevention program for at-risk groups; family and patient counseling, organization of charity events, leading psychotherapy groups, evaluation, diagnosis and follow-up of users at risk of suicide.
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Education
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2021 - 2022
UNIR - La Universidad en Internet
Master Universitario en Dirección y Gestión en Recursos Humanos -
2017 - 2019
Universidad de Málaga
University Master's Degree in Social and Community Intervention and Research, Social sciences -
2013 - 2017
Universidad de Málaga
Psychology Degree, Psychology
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