Gordon Laque
Director of Software Architecture at Connections Education- Claim this Profile
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Bio
Simon Kurtz
Gordon and I have worked together for years, most recently together on the same Architecture team where I reported to him. Gordon is a brilliant technical mind and an incredible human being. He is a true servant leader, always putting the needs and successes of others before his own. His deep appreciation for his staff has been universally recognized and appreciated, resulting in an incredibly loyal, tight-knit team. Gordon also knows how to handle perhaps more challenging situations diplomatically and productively, whether that be with his staff or within our organization. The times when he had constructive criticism for me, he delivered it straight but with empathy. I always took his feedback to heart and sought to improve my flaws, especially because I did not want to disappoint him. He shields his team from outside influences and enables his employees to be their best and most productive, offering support whenever needed. Gordon knows when to intervene and when to be hands off, a quality that's very appreciated in a manager. While he and I may go separate ways professionally and while I miss our personal interactions, I know we will remain in contact long after.
Christine Kellar
Gordon brings to the table a combination of technical expertise, operational savvy, and customer focus that makes him an invaluable member of any organization. His gritty work ethic and killer sense of humor don’t hurt matters, either. In my decade of working with Gordon at Comcast, he consistently delivered innovative, economical solutions to improve the customer experience and enhance operational effectiveness. (One example was his design and implementation of a new database/GUI that enabled dispatchers to provide customers quickly with real-time updates in response to
Simon Kurtz
Gordon and I have worked together for years, most recently together on the same Architecture team where I reported to him. Gordon is a brilliant technical mind and an incredible human being. He is a true servant leader, always putting the needs and successes of others before his own. His deep appreciation for his staff has been universally recognized and appreciated, resulting in an incredibly loyal, tight-knit team. Gordon also knows how to handle perhaps more challenging situations diplomatically and productively, whether that be with his staff or within our organization. The times when he had constructive criticism for me, he delivered it straight but with empathy. I always took his feedback to heart and sought to improve my flaws, especially because I did not want to disappoint him. He shields his team from outside influences and enables his employees to be their best and most productive, offering support whenever needed. Gordon knows when to intervene and when to be hands off, a quality that's very appreciated in a manager. While he and I may go separate ways professionally and while I miss our personal interactions, I know we will remain in contact long after.
Christine Kellar
Gordon brings to the table a combination of technical expertise, operational savvy, and customer focus that makes him an invaluable member of any organization. His gritty work ethic and killer sense of humor don’t hurt matters, either. In my decade of working with Gordon at Comcast, he consistently delivered innovative, economical solutions to improve the customer experience and enhance operational effectiveness. (One example was his design and implementation of a new database/GUI that enabled dispatchers to provide customers quickly with real-time updates in response to
Simon Kurtz
Gordon and I have worked together for years, most recently together on the same Architecture team where I reported to him. Gordon is a brilliant technical mind and an incredible human being. He is a true servant leader, always putting the needs and successes of others before his own. His deep appreciation for his staff has been universally recognized and appreciated, resulting in an incredibly loyal, tight-knit team. Gordon also knows how to handle perhaps more challenging situations diplomatically and productively, whether that be with his staff or within our organization. The times when he had constructive criticism for me, he delivered it straight but with empathy. I always took his feedback to heart and sought to improve my flaws, especially because I did not want to disappoint him. He shields his team from outside influences and enables his employees to be their best and most productive, offering support whenever needed. Gordon knows when to intervene and when to be hands off, a quality that's very appreciated in a manager. While he and I may go separate ways professionally and while I miss our personal interactions, I know we will remain in contact long after.
Christine Kellar
Gordon brings to the table a combination of technical expertise, operational savvy, and customer focus that makes him an invaluable member of any organization. His gritty work ethic and killer sense of humor don’t hurt matters, either. In my decade of working with Gordon at Comcast, he consistently delivered innovative, economical solutions to improve the customer experience and enhance operational effectiveness. (One example was his design and implementation of a new database/GUI that enabled dispatchers to provide customers quickly with real-time updates in response to
Simon Kurtz
Gordon and I have worked together for years, most recently together on the same Architecture team where I reported to him. Gordon is a brilliant technical mind and an incredible human being. He is a true servant leader, always putting the needs and successes of others before his own. His deep appreciation for his staff has been universally recognized and appreciated, resulting in an incredibly loyal, tight-knit team. Gordon also knows how to handle perhaps more challenging situations diplomatically and productively, whether that be with his staff or within our organization. The times when he had constructive criticism for me, he delivered it straight but with empathy. I always took his feedback to heart and sought to improve my flaws, especially because I did not want to disappoint him. He shields his team from outside influences and enables his employees to be their best and most productive, offering support whenever needed. Gordon knows when to intervene and when to be hands off, a quality that's very appreciated in a manager. While he and I may go separate ways professionally and while I miss our personal interactions, I know we will remain in contact long after.
Christine Kellar
Gordon brings to the table a combination of technical expertise, operational savvy, and customer focus that makes him an invaluable member of any organization. His gritty work ethic and killer sense of humor don’t hurt matters, either. In my decade of working with Gordon at Comcast, he consistently delivered innovative, economical solutions to improve the customer experience and enhance operational effectiveness. (One example was his design and implementation of a new database/GUI that enabled dispatchers to provide customers quickly with real-time updates in response to
Experience
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Connections Education
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United States
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Education Administration Programs
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100 - 200 Employee
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Director of Software Architecture
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Jul 2018 - Present
Connections Education™ is an accredited provider of high-quality, highly accountable virtual education solutions for students in grade K–12.
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Senior Manager of Software Architecture
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May 2017 - Jul 2018
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Infrastructure Architect
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Apr 2014 - May 2017
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Manager of Database Engineering
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Aug 2013 - Apr 2014
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Senior Database Administrator
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Aug 2012 - Aug 2013
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Database Administrator II
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Jan 2011 - Aug 2012
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Senior Database Administrator (DBA)
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Jun 2007 - Sep 2011
* Created and managed new database platform for Business Intelligence reporting, SharePoint, and application development built upon 3 clustered HA SQL servers running 3 instances. * Developed, trained, and managed collaborative Regional development team containing members from various departments that contribute to a common application, database, and reporting development platform.* Enhanced responsiveness by creating centralized development intake system using SharePoint forms, source control with SVN, and SQL performance monitoring by Idera.* Managed 20 SQL Server database servers, 6 Internet Information Servers, 5 high availability data warehouse servers.* Replicated, normalized, warehoused, aggregated, and secured data from various sources including call center switches (ASPECT, CISCO), billing systems (AMDOCS, CSG), productivity systems (Advantec), Internet sites (Yahoo Finance, Google), and applications (SSRS, AD, custom). Implemented ETL processes to extract and load data from Oracle, MSSQL, WWW, CSV, Excel, Access, and ADSI data sources using linked server queries, stored procedures, scripts, DTS, and Integration Services.* Managed project to create automated invoicing of business partners utilizing billing system data. Project increased auditing of work orders from 10% to 100% and completely eliminated extraneous charges projected to save at least 10% in annual outsource labor costs.* Created system to combine data from user accounts on disparate applications (billing systems, SAP, Active Directory, CISCO, Aspect, Advantec) to achieve a centralized reference for identification of users and hierarchy. The system has been integrated into dozens of applications to provide both current and historical information about user accounts.
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Senior Information Technology Analyst
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Oct 2003 - Jun 2007
* Provided IT and Telecom support for 700 local users and computers and 2500 regional users. * Managed building renovation project for the Rockville, MD site including new server room build, new cabling distribution (MDF/IDF), relocation of 40 servers, and new call center workstations.* Monitored, optimized, patched, supported, and repaired local PCs, Laptops, and Servers.* Designed and maintained Microsoft SQL databases, Access databases, and Crystal Reports.* Managed and created new database enabled Intranet applications as necessary to eliminate paper forms and streamline processes.* Evaluated, recommended, and implemented software solutions such as SUS, EPO, SMS, PowerQuest, Ghost, MOM, Open Manage, Crystal Enterprise.* Conducted training of region IT staff to support software SUS, PowerQuest, EPO, Ghost.* Hired, trained, and managed local IT intern program (1-2 interns per semester).* Consulted with Directors and Managers to provide creative solutions for their unique business opportunities.* Participated in an Active Directory implementation, migrating 2500 users, computers, and profiles.* Administered DNS and IP addresses for assigned subnets.
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Call Center Supervisor
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Jul 2000 - Oct 2003
* Managed a specialized team of call center support staff of 13 employees with roles including an internal Helpdesk, an e-mail response team, a Consumer Advocacy team, and a Customer Account Executive team.* Developed, trained, and implemented an internal Helpdesk team. * Served as liaison between Network Operations and Call Center.* Trained Customer Account Executives and Supervisors on software usage and advanced technical support practices.
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Education
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2006 -
University of Maryland Global Campus
Computer Information Systems and Technology
Community
