Sales Analyst

• Jul 2022 - Present

Created an oven temperature visualization workbook tool, using power query to extract the most recent run data and plot graph, freeing man hours from manual plotting and comparing. Created an automated AR Management dashboard. Create and analyze future sales/margin/cost forecasts and budgets. Created an easy-to-understand/share power BI sales forecast dashboard/summary for all company management automated with VBA (compares current and past forecast & rolling forecast). Created an oven temperature visualization workbook tool, using power query to extract the most recent run data and plot graph, freeing man hours from manual plotting and comparing. Created an automated AR Management dashboard. Create and analyze future sales/margin/cost forecasts and budgets. Created an easy-to-understand/share power BI sales forecast dashboard/summary for all company management automated with VBA (compares current and past forecast & rolling forecast).

Route Specialist, Training and Management

• Oct 2020 - Jul 2022

• Support and train a team of 9 Account Service Representatives to reach company goals including customer and employee retention, customer satisfaction, and overall service excellence to fulfill the mission of changed lives.• Complete customer visits, service agreements, TOC calls, and contract renewal management.• Collaborate on service strategies and assist with designing paths to achieve KPI targets.• Manage a list of customer visitation schedules, making a minimum of 20 customer meetings per week.• Spending significant time on routes, training Account Service Representatives while building and maintaining relationships with customers.• Reduced past due account receivable balances by 75% in 4 weeks by creating and implementing a collection plan for the branch and its team.• Assist with leading weekly and quarterly branch service meetings and training.• Occasional route check-in and ASR management to support branch needs. Show less

Account Services Representative

• Nov 2019 - Oct 2020

Management Associate

• Oct 2019 - Nov 2019

• Supported achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and develops management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience.• Achieved individual sales goals and customer service goals.• Grew sales by the expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).• Maximized margin by 10% by upselling customers to higher-priced services and ancillary products.• Protected company assets through enforcement of company policies• Provided support for the branch's business plan by assisting the location manager with billing issues and processing payments.• Contributed to Hertz Improvement Process (HIP) to discover new and more efficient ways to run the organization and deliver relevant products and services to customers faster and at lower costs, which resulted in increased location revenue. • Drove change from within to improve customer satisfaction and uses teamwork to tackle problems. Show less

Branch Manager Trainee

• Jul 2019 - Oct 2019

• Maximized margin by up-selling customers to higher-priced services and ancillary products• Protected company assets through enforcement of company policies• Ensured a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.• Achieved individual sales goals and customer service goals.• Upheld company standards by ensuring car has no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.• Cleaned and serviced site facilities to ensure professional appearance and positive customer service. Show less

Account Representative, Sales and Marketing

• Jul 2017 - Jul 2019

• Collected and managed inventory data of up to 15 different car dealerships to decrease inventory turnaround time and increase sales numbers. • Increased route revenue by 22% within the first year of employment through the use of cross-selling and efficient time management. • Utilized an incredible understanding of the Microsoft Office and Google G Suite products. • Handled client concerns and complaints effectively by listening to problems and providing creative solutions to maintain a satisfaction rate of 98%. • Effectively handle client concerns and complaints by listening to problems and providing creative marketing solutions. • Ensured all inventory is listed online with engaging photographs and videos along with accurate equipment information while complying with government regulations. Show less

Sales Consultant

• Sep 2016 - Jun 2017

• Consistently monitored and assessed the sales process while maintaining up to date knowledge of sales tactics in order to identify and capitalize on areas of improvement. • Resolved customer complaints by investigating problems and developing solutions to ensure customer satisfaction. • Aided customers in the purchasing process by building customer confidence, offering suggestions and opinions, demonstrating products, and providing solutions to problems. • Closed up to 15 sales per month with the use of price negotiation, valuing and suggesting trade-ins, offering extended features and packages based on customer needs. Show less

Senior Sales Associate

• Oct 2015 - Jul 2016

• Prepared reports by collecting, calculating, and organizing the previous business days transactions. • Monitored and managed the incoming and outgoing inventory. • Implemented branded promotional campaigns from head office, including the handling of point-of-sale promotional materials. • Ensured a clean, safe, and welcoming environment for guests. • Prepared reports by collecting, calculating, and organizing the previous business days transactions. • Monitored and managed the incoming and outgoing inventory. • Implemented branded promotional campaigns from head office, including the handling of point-of-sale promotional materials. • Ensured a clean, safe, and welcoming environment for guests.