Experience

Konnect Digital Ltd. - Media Solutions Company
• United Kingdom
• Entertainment Providers
• 1 - 100 Employee
• Business Development

  • Sep 2021 - Present


ContactEngine

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2018 - May 2021

  I help my corporate clients communicate proactively with their client base, using our AI-driven customer engagement hub. I help my corporate clients communicate proactively with their client base, using our AI-driven customer engagement hub.



Konnect Digital Ltd.

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Head Of Business Development

  • Feb 2018 - May 2018

  Contract work with my industry colleagues at Konnect. I agreed partnerships with premium content creators, who we then aggregated and distributed to leading Broadcasters, MNOs, Publishers. Contract work with my industry colleagues at Konnect. I agreed partnerships with premium content creators, who we then aggregated and distributed to leading Broadcasters, MNOs, Publishers.



epay, a Euronet Worldwide Company

• United States
• Financial Services
• 700 & Above Employee

• Senior National Account Manager

  • Jul 2017 - Sep 2017

  Responsible for day to day management of 5 major retail accounts (Tesco, Dixons, Asda, Morrisons, HMV). Ongoing revenue targets, plus targeted against new revenue streams Implemented new projects - drop-shipping of digital content for Tesco, and new software product line within Dixons Responsible for day to day management of 5 major retail accounts (Tesco, Dixons, Asda, Morrisons, HMV). Ongoing revenue targets, plus targeted against new revenue streams Implemented new projects - drop-shipping of digital content for Tesco, and new software product line within Dixons



GSMA

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Account Manager/Business Development - Marketplace Platform

  • Jul 2014 - May 2017

  The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with more than 250 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. I managed and grew subscription and usage of GSMA's SaaS procurement platform (Marketplace) across EMEA and Americas. Marketplace is GSMA's B2B procurement platform for the global mobile and telco industry. Responsibilities • Created new revenue channels for GSMA Marketplace; built pipeline of potential subscriptions from warm leads, pro-active approaches to industry partners, created and managed advertising revenue on the platform, plus worked with trade associations building revenue-generating partnerships • Full sales-cycle – educating customers, negotiating, then closing to completion of subscription/advertisement and sponsorship opportunities • Education of internal and external customers via face-to-face, teleconference, webinar, and presentation to industry leaders • Account management of existing customers; education of their teams, promotion within their companies, problem solving on their behalf • Direct dealings with all type of C-level executives at Mobile Network Operators and Enterprise/Corporates, plus regular contact with sales, procurement and marketing professionals • Engagement with Mobile Network Operators, M2M/IoT specialists, SaaS companies, consumer electronics producers, content providers, chatbot developers, etc. from both the corporate and start-up sectors • Global names engaged with e.g. Qualcomm, Telefonica, Saudi Telecom, Telenor, Nokia, plus many more Show less



TMX Atrium

• Support Team

  • Aug 2013 - May 2014

  Support team member for a leading low latency, infrastructure provider to financial services participants (stockbrokers, finance houses). • Delivered precise communication to director-level network partners. • Liaised directly with carrier contacts to bring to resolution issues and outages, across our NA and EU network. • Allocated resource for network wide events/outages • Regular communication with all levels of customer hierarchy, up to director level. Support team member for a leading low latency, infrastructure provider to financial services participants (stockbrokers, finance houses). • Delivered precise communication to director-level network partners. • Liaised directly with carrier contacts to bring to resolution issues and outages, across our NA and EU network. • Allocated resource for network wide events/outages • Regular communication with all levels of customer hierarchy, up to director level.



AVAST Software

• Computer and Network Security

• Channel Sales Account Manager

  • May 2010 - Apr 2013

  Account managed UK, South African, Irish and Australian re-sellers to grow revenue, with specific focus on main partners. ● Reversed declining sales from main reseller, and initiated year on year revenue increase of 5% ● Sales growth and growth in new active resellers due to regular targeted communication by me , with all resellers and candidates. 30 active resellers accepted within first 6 months of recruitment cycle ● Negotiated margin decrease from 60% to 50% with largest UK reseller, lead to an increase in pound per sale average, and change in their target market ● Initiated and ran regular customer communication cycle with all registered re-sellers. Increased selling resellers to over 50% of all per month. ● Successfully communicated two new business product launches over 2 years to all resellers. Assessed impact of launches, which was sales to new target market through monitoring of specific sales. Show less



Interoute

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Pricing Specialist

  • May 2009 - May 2010

  Created specialist IT infrastructure quotes for corporate and wholesale customers, and internal account team ● 1M GBP of closed sales from completed quotations in 12 months. ● Rapidly learnt bespoke pricing tools and methods enabling 100% hand off of pricing from several large account teams to the pricing team. ● Approached internal account teams and showed how specific pricing could be sourced from our team, thereby cutting costs and freeing up account team time. ● Coached and trained new members of the central account team in identifying sales opportunities in the IT/Telecoms market, with reference to our existing customers and best pricing practices. All trainees had made significant sales by end of training period. Show less



Thus (now Cable & Wireless)

• Account Manager

  • 2007 - 2008

  Sold into a wide variety of existing accounts ranging from small businesses to medium corporations e.g. publishing houses, virtual network operators etc ● Stabilised several declining accounts by effectively communicating with customers and internal teams, and providing solutions to address possible and ongoing problems with troubled accounts. ● Increased revenue growth from top performing accounts leading to a 10% increase in overall revenue. ● Targeted on loss of less than 5% of accounts, target hit ● Targeted towards revenue from accounts. Target was overachieved with revenues of 110k from account Show less



BT Global Services

• Technical Specialist

  • 2004 - 2007

  Promoted into technical sales role. Sold and contract managed bespoke contact centre solutions from BT’s international inbound and outbound voice product portfolio● Constantly over achieved contract value target, most notably in my first full financial year as a specialist, achieving 150% against target● Sold to industry leaders such as Gartner Group, CSC and HP● My work with individual account managers to co-ordinate resource ensured timely delivery of client solutions and scheduled updates, thus improving customer satisfaction for our customers.● My success as the first desk based international specialist led directly to the expansion of the team to include one other international voice specialist, plus one other international voice sales engineer. Show less

• Account Manager

  • 2003 - 2004

  Worked into designated key accounts - HP, ITnet and Getronics. Major Business sector● Hit both created (105%) and involved (over 300%) revenue targets for the full financial year.● Was first account manager to prospect for and make Megastream Ethernet sale to any account within BT● Acted as day to day primary contact across the 3 accounts, built and maintained strong relationships with key contacts ● Responsible for co-ordinating recourse to resolve faults and deliver new product solutions whilst working to challenging revenue targets Show less