Experience

Verallia UK

• United Kingdom
• Glass Product Manufacturing
• 100 - 200 Employee

• Sales Account Manager

  • Jan 2023 - Present

• Sales Account Manager

  • Aug 2022 - Jan 2023



The HEINEKEN Company

• Netherlands
• Food and Beverage Services
• 700 & Above Employee

• Events Operations Executive

  • Feb 2019 - Aug 2022

  I plan and manage all Festival and Events distribution/logistics requirements against agreed targets, ensuring all reporting and evaluation is completed post events.I ensure that event forecasting can be delivered via Demand planning team and challenge requirements to ensure availability.I manage the end to end order flow from forecast to delivery/uplift, including ensuring that the returns process is adhered to.I connect effectively with all stakeholders including Commercial, Customers, Logistics Service Providers and External Suppliers.I am the escalation point for all distribution/logistics matters relating to events.I am a key member of the Events team representing Customer Service and Logistics, I participate in all required cross- functional meetings and deliver relevant actions as required.I understand the supply chain and find the most efficient RTM to deliver cost savings where feasible.I drive and implement process improvements where possible.

• Stock replenishment and RPM planner Manchester and Caledonian breweries

  • Jan 2016 - Feb 2019

  I was responsible for ensuring that the brewery had the correct number of empty kegs to keep the production lines running. I planned the stock movements both large pack and small pack from the brewery into the network, I had to plan the stock to ensure that each depot had the correct stock cover whilst taking into account warehouse capacity constraints and keeping stock at the brewery for direct customer deliveries. I was responsible for production planning at Caledonian brewery, this involved creating 13 week production plans based on stock levels and forecasts and creating the production orders in APO. I had to work closely with the brewery site and the distribution partner.In this role I used SAP every day and I am a competent user of ERP / APO.I have been involved in various TPM (continuous improvement) projects from its pilot phase in logistics. The projects I have been involved in include: Inventory reduction, Customer service improvement, Write off reduction and process improvement. Some of these projects have led to substantial cost savings to the business as well as improvements in customer service.

• RDC, NDC, re-pack and customer service planner

  • Jan 2012 - Jan 2016

  RDC, NDC, re-pack and customer service plannerJanuary 2012 – January 2016 - Heineken UK EdinburghI was responsible for ensuring that Heineken products for the company's On and Off Trade customers were in the correct location in the network, I had to do this in the most cost effective manner whilst ensuring that customer service levels were maintained.I had to communicate with various stakeholders both internal and external throughout each day. This was a very fast paced working environment and I had to prioritise tasks.I had to influence various stakeholders: planning / distribution / customer services / production planners / demand team and I developed excellent working relationships with them. I attended regular service review meetings with customer services and our distribution partner.The task of contract re-pack planner involved influencing and communicating with the contract packers to ensure that all re-packing was completed in time for customer orders.

• Third Party Drinks Team - Senior planner

  • Dec 2010 - Jan 2012

  I was responsible for managing the stock for the largest third party drinks supplier. I had to manage their stock levels in the Heineken network, ensuring that customer service levels were maintained but also minimising write off.As senior planner I was also responsible for training new members of the team. I had to build strong relationships with the supplier and warehouse/distribution contacts as well as my colleagues. Good communication skills were key.

• Third Party Drinks Team - Planner

  • Jun 2008 - Dec 2010

  I was responsible for managing the stock for a number of third party drinks suppliers. I had to manage stock levels in the Heineken network, ensuring that customer service levels were maintained but also minimising write off. As with my other roles in planning good communication skills were essential – I had excellent relationships with all of my suppliers.



Scottish and Newcastle / Heineken

• Livingston

• Customer Service Executive

  • Mar 2006 - Jun 2008

  I was responsible for calling a list of accounts at the same time each week and placing their drinks order. I also had to deal with any queries they had. As well as calling out to customers I had to take inbound calls, these could be Technical calls, drinks orders or general queries. I built up a good rapport with customers as I as was speaking to them each week. I was responsible for calling a list of accounts at the same time each week and placing their drinks order. I also had to deal with any queries they had. As well as calling out to customers I had to take inbound calls, these could be Technical calls, drinks orders or general queries. I built up a good rapport with customers as I as was speaking to them each week.