Gordon McDowall
Finance & Operations Manager at Strathearn Arts- Claim this Profile
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Topline Score
Bio
Pamela Risk
Undoubtedly the leader who always puts his customers and people first. I have worked with Gordon in the same organisation for a number of years and have had the pleasure or working with and for him in a variety of roles. Gordon is a more than capable senior manager who deals with business process and requirements in his stride but what stands out to me is Gordon’s exceptional ability to lead, engage and develop his people. I could always rely on Gordon to be the voice in the room at the end of any meeting to ask
Pamela Risk
Undoubtedly the leader who always puts his customers and people first. I have worked with Gordon in the same organisation for a number of years and have had the pleasure or working with and for him in a variety of roles. Gordon is a more than capable senior manager who deals with business process and requirements in his stride but what stands out to me is Gordon’s exceptional ability to lead, engage and develop his people. I could always rely on Gordon to be the voice in the room at the end of any meeting to ask
Pamela Risk
Undoubtedly the leader who always puts his customers and people first. I have worked with Gordon in the same organisation for a number of years and have had the pleasure or working with and for him in a variety of roles. Gordon is a more than capable senior manager who deals with business process and requirements in his stride but what stands out to me is Gordon’s exceptional ability to lead, engage and develop his people. I could always rely on Gordon to be the voice in the room at the end of any meeting to ask
Pamela Risk
Undoubtedly the leader who always puts his customers and people first. I have worked with Gordon in the same organisation for a number of years and have had the pleasure or working with and for him in a variety of roles. Gordon is a more than capable senior manager who deals with business process and requirements in his stride but what stands out to me is Gordon’s exceptional ability to lead, engage and develop his people. I could always rely on Gordon to be the voice in the room at the end of any meeting to ask
Experience
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Strathearn Arts
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United Kingdom
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Events Services
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1 - 100 Employee
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Finance & Operations Manager
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Jan 2022 - Present
A key member of the management team overseeing the charity’s day-to-day office, administration and financial management. Play a pivotal role in supporting the efficient running of this growing organisation. A key member of the management team overseeing the charity’s day-to-day office, administration and financial management. Play a pivotal role in supporting the efficient running of this growing organisation.
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Self-employed
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Scotland
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Customer Journey Consultant
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Oct 2017 - Present
Defining & mapping critical stages of customer sales and service journeys and supporting business improvement implementation and review. Driving & delivering business success through improved customer satisfaction, NPS, business processes, revenue & margin. Identifying & streamlining the detail in processes for external & internal customers to deliver continued efficiencies in time & cost. Defining & mapping critical stages of customer sales and service journeys and supporting business improvement implementation and review. Driving & delivering business success through improved customer satisfaction, NPS, business processes, revenue & margin. Identifying & streamlining the detail in processes for external & internal customers to deliver continued efficiencies in time & cost.
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Webhelp
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Head of Sky Account
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Mar 2017 - Oct 2017
Partnering with Sky Heads of Sales & Service Operations, across voice & digital channels in UK & India. Enabling delivery of great service for Sky's TV, Broadband & Talk and Mobile customers.
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Client Director and Head of Digital Operations
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Jul 2015 - Mar 2017
Managing a portfolio of clients, across telco & broadcast media, who have enabled Digital channels for their customers. Also responsible for ensuring Webhelp delivers a great online experience for our clients and their customers managing both onshore and offshore operations. Responsibilities also include expanding our domestic and international Digital footprint and driving consistency in our operating model.
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Head of Digital Operations
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Nov 2014 - Jun 2015
Responsible for ensuring Webhelp delivers a great online experience for our clients and their customers managing both onshore and offshore operations. Responsibilities also include expanding our domestic and international Digital footprint.
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Head of Better & Non Voice
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Jan 2013 - Nov 2014
Led the implementation & deployment of a team of continuous improvement managers across five UK sites. In parallel established a Webchat sales capability from pilot phase to 100 FTE in a new webchat centre of excellence in India for client in broadcast media sector.
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Head of Service Centre
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Jun 2009 - Dec 2012
Operational lead at our Falkirk site partnering with client in broadcast media sector with 850 FTE.
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Business Manager
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Feb 2004 - Jun 2009
Operational lead with P&L responsibilities at our Dunoon, Aviemore & Erskine sites partnering with clients in telco, financial services and IT sectors with average of 300 FTE.
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Business Operations Manager
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Sep 2000 - Feb 2004
Managed UK outbound telemarketing team of 200 FTE partnering with clients in insurance, energy, retail, broadcast media & IT sectors.
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Operational Team Manager
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Jan 1999 - Sep 2000
Managed telemarketing team partnering with client in insurance sector.
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Education
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1990 - 1991
Glasgow Caledonian University
ACIBS -
Castlehead High School
Community
