Gordon Malcolm MacDonald
Director Of Food And Beverage at The International Centre- Claim this Profile
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Bio
Credentials
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Developing E-Commerce and Websites Solutions Certification – Southern Methodist University,
Developing E-Commerce and Websites Solutions Certification – Southern Methodist University, Dallas TexasMay, 1999- Nov, 2024
Experience
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The International Centre
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Canada
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Events Services
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1 - 100 Employee
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Director Of Food And Beverage
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Oct 2018 - Present
Reporting to the CEO, this position is operationally responsible for the efficient, effective delivery of high-quality food and beverage services in the privately owned trade, consumer show and conference centre complex. The 550,000 square foot facility has hosted some of the GTA's largest events and has been awarded the M&IT Reader’s Choice Award for its memorable events and the building of long-lasting relationships with our Clients.
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Benchmark Resorts and Hotels
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United States
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Hospitality
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300 - 400 Employee
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General Manager
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Dec 2016 - Jun 2018
This leadership role oversees all Four Diamond experience standards relating to food service, administrative, and IT systems logistics, for Deloitte’s private conference centre, as well as, the catering requirements for its 5000 adjacent office tower employees. The scope also includes all meeting planning, conference and catering services. In addition, the a la carte food and beverage outlets, within this state of the art newly opened facility. As this is a private educational and business development facility, the focus is on expenses mitigation through operational controls, evaluated by unique Key Performance Indices.
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Senior Director, Operations
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Oct 2014 - Jan 2016
Reporting to the CEO, this position is the preopening operational lead for Nova Scotia’s new Halifax Convention Centre with over 120,000 square feet of event space, opening in 2017. This pivotal position oversaw the Event Services, Culinary and Operational Departments, ensuring their successful enhancement and transition from the existing Convention Centre, to the new facility. This role is responsible to develop and implement all standards, policies and procedures in preparation for the successful opening and ongoing operations of this world class facility.
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General Manager
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Mar 2013 - Oct 2014
As the Centerplate General Manager, my role was both to generate new opportunities for revenue growth and ensure flawless execution of all events within the 160,000 square foot facility. The Allstream Centre incorporates the latest in technological advances while respecting the heritage of the former Automotive Building. With over 44,000 square feet of column free ballroom space and a capacity of 2200 persons dining to permanent boardrooms of 15 persons, the facility is second to none in flexible event options. www.allstreamcentre.com
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Liberty Entertainment Group
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Canada
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Entertainment Providers
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1 - 100 Employee
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General Manager / Director of Operations
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May 2011 - Mar 2013
As General Manager-Director of Operations I was responsible for the operational planning and successful execution of all events at this 225,000 sq. ft. world class facility with state of the art production capabilities. Range of events hosted vary from state visits, premier automotive showings to intimate weddings for 20 persons.
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Coast Hotels
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Canada
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Hospitality
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200 - 300 Employee
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Food & Beverage Project Manager (Consultant Position)
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Apr 2010 - Nov 2010
As a food & beverage consultant reporting to the President of the Corporation, I was responsible for developing the marketing and operational guidelines of the newly developed Prestons Restaurant brand. The upscale casual dining restaurants operate within their Hotels as an independent business enterprise. The concept addresses the long standing paradigm that hotel restaurants are unable to attract in-house guests. This strategic decision represents a competitive advantage for Coast Hotels & Resorts in its ability to attract future management contracts and franchise opportunities.
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Regional Director of Operations – Eastern Canada
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Aug 2006 - Mar 2010
A Regional Director position, accountable for the development, branding and successful deployment of permanent and temporary employment solutions. The client base ranged from The Rogers Centre, The Molson Amphitheatre, to the Royal Conservatory of Music. This role was responsible for the day to day management of 15 fulltime Managers and Supervisors and a temporary staff of 1200 persons. Additionally, the position oversaw the administration of operations located in Ottawa, Kingston, Montreal and Halifax.
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Fairmont Royal York
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Canada
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Hospitality
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200 - 300 Employee
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Director, Conference Services/Catering
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Apr 1999 - Nov 2005
Executive Committee position responsible for creating new business relationships and producing revenues in excess of 21 million dollars, while supporting a Catering Sales / Service team of 20 Managers / Coordinators, in Canada’s largest catering revenue generating Hotel.• Documented revenue growth from 17 million to 21 million annually during a widely recognized period of economic decline in the Hotel marketplace in Canada.• Improved Employee Satisfaction Index from 71% to 94% over the past three years.• Hosted Protocol Visits of Queen Elizabeth and Prince Phillip, Duke of Edinburgh, Dick Cheney, Vice President of the United States, President Mikhail Gorbachev as well as The Dalai Lama.• Significantly increased J.D. Power Meeting Planner Satisfaction Index from 3.85 to 4.25 during the two-year evaluation time period ending September 2005.
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Director, Conference and Catering Operations
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May 1995 - Dec 1998
An operational coordinating role, overseeing the recruiting, direction and performance of all Banquet Service, Meeting Service and Conference Concierge Departments throughout 341,000 square feet of public space.
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Education
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1998 - 1999
Southern Methodist University
Website Development & Design, Computer Programming, Vendor/Product Certification -
1977 - 1979
St. Francis Xavier University
Biology, General
Community
