Experience

Esse Health

• United States
• Medical Practices
• 300 - 400 Employee

• Cisco VOIP Telephony (UC) Engineer

  • May 2021 - Present

  Cisco VOIP Telephony Engineer for Esse Health. Managing the Health Organization’s Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Finesse and Cisco Unified Contact Center Systems. Providing day-to-day management, troubleshooting, and engineering of the voice platform. Utilizing the Company’s IT ticketing system to address the telephony needs of the company. Experience with managing and developing voice configurations and troubleshooting of T1 interfaces, dial peers, etc… Show more Cisco VOIP Telephony Engineer for Esse Health. Managing the Health Organization’s Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Finesse and Cisco Unified Contact Center Systems. Providing day-to-day management, troubleshooting, and engineering of the voice platform. Utilizing the Company’s IT ticketing system to address the telephony needs of the company. Experience with managing and developing voice configurations and troubleshooting of T1 interfaces, dial peers, etc on the Cisco 4300 series Voice Gateways. Conducting mid-level UCCX needs for all end users for the company. Works closely with the Network and Systems Teams for high availability and stability, vendors for complex support, installations, and on-site repairs. Show less Cisco VOIP Telephony Engineer for Esse Health. Managing the Health Organization’s Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Finesse and Cisco Unified Contact Center Systems. Providing day-to-day management, troubleshooting, and engineering of the voice platform. Utilizing the Company’s IT ticketing system to address the telephony needs of the company. Experience with managing and developing voice configurations and troubleshooting of T1 interfaces, dial peers, etc… Show more Cisco VOIP Telephony Engineer for Esse Health. Managing the Health Organization’s Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Finesse and Cisco Unified Contact Center Systems. Providing day-to-day management, troubleshooting, and engineering of the voice platform. Utilizing the Company’s IT ticketing system to address the telephony needs of the company. Experience with managing and developing voice configurations and troubleshooting of T1 interfaces, dial peers, etc on the Cisco 4300 series Voice Gateways. Conducting mid-level UCCX needs for all end users for the company. Works closely with the Network and Systems Teams for high availability and stability, vendors for complex support, installations, and on-site repairs. Show less



Bunzl Distribution NA

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Cisco VOIP Engineer / Unified Collaborations

  • Jan 2015 - May 2021

  Cisco VOIP Engineer (Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Unified Contact Center Express), Unified Collaborations and Telephony Analyst for Bunzl Distribution. I am the Lead Telephony Engineer for the Cisco Unified Communications Manager platform for the Organization. I provide complete turn-key solutions for branches that are migrating from legacy telephony technology to the Cisco VOIP Platform. This includes managing, configuring, designing, implementing, and… Show more Cisco VOIP Engineer (Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Unified Contact Center Express), Unified Collaborations and Telephony Analyst for Bunzl Distribution. I am the Lead Telephony Engineer for the Cisco Unified Communications Manager platform for the Organization. I provide complete turn-key solutions for branches that are migrating from legacy telephony technology to the Cisco VOIP Platform. This includes managing, configuring, designing, implementing, and maintaining Bunzl Distributions Cisco VOIP Platform, CUCM, Unity, Informacast, Cisco Voice Gateways and minor UCCX needs for all end users for the company. Voice Project Lead on the complete migration of Bunzl's existing Mitel voice technology to that of Cisco's VOIP voice solution. Working closely with the Network Team for high availability, vendors for complex support, installations, and on-site repairs. Assists with vendor contract reviews, approvals, interaction, and business relationships. Show less Cisco VOIP Engineer (Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Unified Contact Center Express), Unified Collaborations and Telephony Analyst for Bunzl Distribution. I am the Lead Telephony Engineer for the Cisco Unified Communications Manager platform for the Organization. I provide complete turn-key solutions for branches that are migrating from legacy telephony technology to the Cisco VOIP Platform. This includes managing, configuring, designing, implementing, and… Show more Cisco VOIP Engineer (Cisco Unified Communications Manager, Cisco Unity, Cisco Jabber, Cisco Unified Contact Center Express), Unified Collaborations and Telephony Analyst for Bunzl Distribution. I am the Lead Telephony Engineer for the Cisco Unified Communications Manager platform for the Organization. I provide complete turn-key solutions for branches that are migrating from legacy telephony technology to the Cisco VOIP Platform. This includes managing, configuring, designing, implementing, and maintaining Bunzl Distributions Cisco VOIP Platform, CUCM, Unity, Informacast, Cisco Voice Gateways and minor UCCX needs for all end users for the company. Voice Project Lead on the complete migration of Bunzl's existing Mitel voice technology to that of Cisco's VOIP voice solution. Working closely with the Network Team for high availability, vendors for complex support, installations, and on-site repairs. Assists with vendor contract reviews, approvals, interaction, and business relationships. Show less



XO Communications

• United States
• Telecommunications
• 700 & Above Employee

• NOC Specialist III

  • Jul 2014 - Jan 2015

  Monitoring of various integrated Networks. Responsible for contributing to the stability, upkeep, maintenance, monitoring and repair of those networks. Tool utilizations include Netcool and Remedy. Monitoring of various integrated Networks. Responsible for contributing to the stability, upkeep, maintenance, monitoring and repair of those networks. Tool utilizations include Netcool and Remedy.



North Carolina Agricultural and Technical State University

• Higher Education
• 700 & Above Employee

• Cisco VOIP and Voice Technolgy Analyst

  • Feb 2004 - Jul 2014

  Directly managed new construction and renovation projects pertaining to network, voice cabling, Cisco VOIP implementations and migrations. Responsible for all other areas of Telephony for 1,500+ faculty, staff, and administrators. Managed all Cisco VOIP CMUC telephone configurations, changes, phone installations, maintenance. Maintained Unity Connections Voicemail set up for end users, configuration and training. Managed all Cisco Jabber clients and users. Oversees all analog… Show more Directly managed new construction and renovation projects pertaining to network, voice cabling, Cisco VOIP implementations and migrations. Responsible for all other areas of Telephony for 1,500+ faculty, staff, and administrators. Managed all Cisco VOIP CMUC telephone configurations, changes, phone installations, maintenance. Maintained Unity Connections Voicemail set up for end users, configuration and training. Managed all Cisco Jabber clients and users. Oversees all analog services, Norstar Key System programming, maintenance and support. Show less Directly managed new construction and renovation projects pertaining to network, voice cabling, Cisco VOIP implementations and migrations. Responsible for all other areas of Telephony for 1,500+ faculty, staff, and administrators. Managed all Cisco VOIP CMUC telephone configurations, changes, phone installations, maintenance. Maintained Unity Connections Voicemail set up for end users, configuration and training. Managed all Cisco Jabber clients and users. Oversees all analog… Show more Directly managed new construction and renovation projects pertaining to network, voice cabling, Cisco VOIP implementations and migrations. Responsible for all other areas of Telephony for 1,500+ faculty, staff, and administrators. Managed all Cisco VOIP CMUC telephone configurations, changes, phone installations, maintenance. Maintained Unity Connections Voicemail set up for end users, configuration and training. Managed all Cisco Jabber clients and users. Oversees all analog services, Norstar Key System programming, maintenance and support. Show less



Guilford County Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Telecommunications Analyst/Technician

  • Jan 2003 - Feb 2004

  Maintained 70+ Meridian I Option 11C switches, Meridian Mail and Lucent Switches. Supervised POTS, fax lines, cabling, troubleshooting, upgrades, analysis, switch hardware and installation, programming of CDB's, RDB's, TDB's, sets of all models, and T1 channels. Maintained 70+ Meridian I Option 11C switches, Meridian Mail and Lucent Switches. Supervised POTS, fax lines, cabling, troubleshooting, upgrades, analysis, switch hardware and installation, programming of CDB's, RDB's, TDB's, sets of all models, and T1 channels.



Furnitureland South, Inc

• United States
• Retail
• 300 - 400 Employee

• Voice Analyst

  • Mar 1998 - Jan 2003

  Managed all Nortel Option 81C switch programming functions. Performed all functions for the company's Octel Voicemail System and two remote switches on the campus. Maintained 2000+ telephones, installations, configuration and voicemail. Provided infrastructure cabling, terminating and testing. Managed all Nortel Option 81C switch programming functions. Performed all functions for the company's Octel Voicemail System and two remote switches on the campus. Maintained 2000+ telephones, installations, configuration and voicemail. Provided infrastructure cabling, terminating and testing.