Experience

Surrey Care Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Mentor

  • Sep 2021 - Present

  Surrey Care Trust is an independent charity working with some of the most disadvantaged, troubled and socially marginalised people in Surrey: those from low-income families, vulnerable young people and low-skilled adults. Each year, we work with over 3,000 people who are able to see real change in their lives. Surrey Care Trust is an independent charity working with some of the most disadvantaged, troubled and socially marginalised people in Surrey: those from low-income families, vulnerable young people and low-skilled adults. Each year, we work with over 3,000 people who are able to see real change in their lives.



Gordon King International Consulting Ltd

• London and Stockholm

• Director

  • Oct 2018 - May 2022

  As a Management / IT consultant I work in partnership with my Clients, advising them how to best use their organisation and information technology in order to meet their business objectives or overcome problems. l work to improve the structure and efficiency of organisations and IT systems. I can address underperforming projects or transitions / transformation journeys in any organisation. I provide strategic guidance to clients with regard to organisation structure, technology and IT… Show more As a Management / IT consultant I work in partnership with my Clients, advising them how to best use their organisation and information technology in order to meet their business objectives or overcome problems. l work to improve the structure and efficiency of organisations and IT systems. I can address underperforming projects or transitions / transformation journeys in any organisation. I provide strategic guidance to clients with regard to organisation structure, technology and IT infrastructures that will enable measurable business processes improvements through enhancements. I can also provide guidance and technical expertise during such as selection and procurement. Proven track record of coaching and mentoring at all levels within an organisation. QUALIFICATIONS/ TECHNICAL & PERSONAL SKILLS Extensive global network Strong Global Leadership Skills - Passion for securing and developing people talent Sound financial management / Results driven – achieving budgets and KPIs Extensive understanding of IT go to market strategies Complex Problem Solver / Creative Thinker - Ability to analyse data and current technology to resolve challenges Operational Expertise – Continuous Service Improvementsn/ Capable of driving transformational change Show less As a Management / IT consultant I work in partnership with my Clients, advising them how to best use their organisation and information technology in order to meet their business objectives or overcome problems. l work to improve the structure and efficiency of organisations and IT systems. I can address underperforming projects or transitions / transformation journeys in any organisation. I provide strategic guidance to clients with regard to organisation structure, technology and IT… Show more As a Management / IT consultant I work in partnership with my Clients, advising them how to best use their organisation and information technology in order to meet their business objectives or overcome problems. l work to improve the structure and efficiency of organisations and IT systems. I can address underperforming projects or transitions / transformation journeys in any organisation. I provide strategic guidance to clients with regard to organisation structure, technology and IT infrastructures that will enable measurable business processes improvements through enhancements. I can also provide guidance and technical expertise during such as selection and procurement. Proven track record of coaching and mentoring at all levels within an organisation. QUALIFICATIONS/ TECHNICAL & PERSONAL SKILLS Extensive global network Strong Global Leadership Skills - Passion for securing and developing people talent Sound financial management / Results driven – achieving budgets and KPIs Extensive understanding of IT go to market strategies Complex Problem Solver / Creative Thinker - Ability to analyse data and current technology to resolve challenges Operational Expertise – Continuous Service Improvementsn/ Capable of driving transformational change Show less



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Vice President - Strategic Global Support

  • Sep 2014 - Oct 2018

  Vice President, Head of Global Opportunities Enablement and Support (GOE&S) Introduced best practice processes and methodologies to underpin Fujitsu's global growth strategy and strategic account management, minimizing the risks from underperforming contracts, maximizing the opportunities from growing accounts, enabling a higher rate of new bid wins and improving the effectiveness and quality of our delivery organization Some of the key achievements, in partnership with my team of… Show more Vice President, Head of Global Opportunities Enablement and Support (GOE&S) Introduced best practice processes and methodologies to underpin Fujitsu's global growth strategy and strategic account management, minimizing the risks from underperforming contracts, maximizing the opportunities from growing accounts, enabling a higher rate of new bid wins and improving the effectiveness and quality of our delivery organization Some of the key achievements, in partnership with my team of highly skilled SMEs (architects and business strategists) over the past 3 years, are a win rate of 64%, driving out 35% of the cost to bid Personally lead a global SIAM engagement to a successful win of $167m

• Director of Operations - Nordic Region

  • Sep 2008 - Sep 2014

  Director of Operations – Nordic Region Responsible for the Operations, Service and Project Delivery, Customer satisfaction, CIO, CTO and Procurement in the Nordic Region My focus was on establishing a supportive HQ function, supporting business growth, building Nordic shared services and gaining synergies from getting the Nordic countries to work as one Region Took on executive responsibility for two large industrial global companies, the largest multi-regional… Show more Director of Operations – Nordic Region Responsible for the Operations, Service and Project Delivery, Customer satisfaction, CIO, CTO and Procurement in the Nordic Region My focus was on establishing a supportive HQ function, supporting business growth, building Nordic shared services and gaining synergies from getting the Nordic countries to work as one Region Took on executive responsibility for two large industrial global companies, the largest multi-regional wins in the Nordic Region, ensuring smooth transformation and transition to steady business as usual running Using Fujitsu’s continuous service improvements methodology, I drove work in progress calls from 2200 to less than 600 Elected onto the Board of Directors of Fujitsu Norway

• Director of Service

  • Jun 2007 - Aug 2008

  Director of Operations – Global Telecom manufacturer in the Nordics Responsible for the Operations, Solution and Deliverability of the global IT solution for this customer. This encompassed 143 counties, 5 regional service desks and 3 datacentres with a total TCV value of $2.1bn over 5 years Established very strong relationships with senior managers within the Fujitsu Group of companies’ including China, Japan, US and APAC Seen by the customer as the face of Fujitsu… Show more Director of Operations – Global Telecom manufacturer in the Nordics Responsible for the Operations, Solution and Deliverability of the global IT solution for this customer. This encompassed 143 counties, 5 regional service desks and 3 datacentres with a total TCV value of $2.1bn over 5 years Established very strong relationships with senior managers within the Fujitsu Group of companies’ including China, Japan, US and APAC Seen by the customer as the face of Fujitsu This role has given me a very broad and in-depth understanding of the issues and solutions required for large, complex global customers

• Director of Operations – Telecommunications

  • Apr 2004 - Jun 2007

  Director of Operations – Telecommunications Responsible for the Operations within the Telecommunications Business Unit, reporting directly to the business Managing Director The Business Unit achieved above market place revenue and margin growth since it was founded in 2004 Took an active role in sales campaigns in India and mainland Europe Worked closely with Core Services developing a near shore capability in Poland and strengthened our India service… Show more Director of Operations – Telecommunications Responsible for the Operations within the Telecommunications Business Unit, reporting directly to the business Managing Director The Business Unit achieved above market place revenue and margin growth since it was founded in 2004 Took an active role in sales campaigns in India and mainland Europe Worked closely with Core Services developing a near shore capability in Poland and strengthened our India service delivery capability Represented Fujitsu at the Telecommunications Executive Network (TEN) Took a leading role developing new market place service offerings for the Telco Business Unit

• Director of Services - Telecommunications, Utilities and Manufacturing

  • Apr 2002 - Apr 2004

  Director of Services - Telecommunications, Utilities and Manufacturing (TUM) Reporting directly to the business Managing Director The Business Unit had a revenue of £135m pa and gross margin of 23% Led a team of 34 Service and Account Managers and a total operational head count of 178 My overall responsibilities included revenue generation via sales campaigns, account growth via focused Account Management and delivering highly profitable account margins via a… Show more Director of Services - Telecommunications, Utilities and Manufacturing (TUM) Reporting directly to the business Managing Director The Business Unit had a revenue of £135m pa and gross margin of 23% Led a team of 34 Service and Account Managers and a total operational head count of 178 My overall responsibilities included revenue generation via sales campaigns, account growth via focused Account Management and delivering highly profitable account margins via a team of Service Delivery Managers located around the world Some of my most successful accounts included the Census Project working in partnership with Macdonald Douglas, where Fujitsu had 1950 staff working on this one project. It was delivered on time and contributed significantly to Fujitsu’s bottom line. As an example, one of my team based in San Francisco achieved a margin contribution of $4.8M above target



ICL, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Organisation Manager

  • Jun 1984 - Apr 2002

  Various roles including Area Manager, System Service Manager, Problem Manager and Account Manager Key achievements Achieved a revenue of £26m pa and gross margin of 25% on a new win within 12 months Proven business improvement achieved across some of ICL’s major client accounts, indicative of the pipeline for annuity revenue generated Successful in leading many new business wins, achieving profit and revenue target for growth, gaining a sound understanding of… Show more Various roles including Area Manager, System Service Manager, Problem Manager and Account Manager Key achievements Achieved a revenue of £26m pa and gross margin of 25% on a new win within 12 months Proven business improvement achieved across some of ICL’s major client accounts, indicative of the pipeline for annuity revenue generated Successful in leading many new business wins, achieving profit and revenue target for growth, gaining a sound understanding of the Outsourcers market place Various roles with a focus on resolving major customer dissatisfaction issues, delivery of contractual services to a wide range of customers, finance/ P&L accounts, and people management Successfully managed a multi-disciplined regional engineering team, achieving all customer and financial KPIs Corporate Problem Manger successful managing to resolution major issues ensuring governance, report and lesson learnt took place at CXO level Transitioned a number of large strategic projects including the centralisation of local services desks to a regional hub and the roll-out of nationwide refresh programmes Show less Various roles including Area Manager, System Service Manager, Problem Manager and Account Manager Key achievements Achieved a revenue of £26m pa and gross margin of 25% on a new win within 12 months Proven business improvement achieved across some of ICL’s major client accounts, indicative of the pipeline for annuity revenue generated Successful in leading many new business wins, achieving profit and revenue target for growth, gaining a sound understanding of… Show more Various roles including Area Manager, System Service Manager, Problem Manager and Account Manager Key achievements Achieved a revenue of £26m pa and gross margin of 25% on a new win within 12 months Proven business improvement achieved across some of ICL’s major client accounts, indicative of the pipeline for annuity revenue generated Successful in leading many new business wins, achieving profit and revenue target for growth, gaining a sound understanding of the Outsourcers market place Various roles with a focus on resolving major customer dissatisfaction issues, delivery of contractual services to a wide range of customers, finance/ P&L accounts, and people management Successfully managed a multi-disciplined regional engineering team, achieving all customer and financial KPIs Corporate Problem Manger successful managing to resolution major issues ensuring governance, report and lesson learnt took place at CXO level Transitioned a number of large strategic projects including the centralisation of local services desks to a regional hub and the roll-out of nationwide refresh programmes Show less