Gordon Howes
Guest Services Agent at Hilton Whistler Resort and Spa- Claim this Profile
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Topline Score
Bio
Pradeep Puri
Gordon is a very friendly and customer service oriented professional.He knows how to please guests and provide excellent service.He would be a valuable addition in a guest service environment.
Tom Lefkovits
Having had the opportunity to work with Gordon over the past year has shown me that he is very versatile and flexible within Front Office Operations. He recognizes when the operations are going through tougher times and volunteers to take on the less desirable tasks and shifts in order to strengthen coverage. He is truly a team player.
Pradeep Puri
Gordon is a very friendly and customer service oriented professional.He knows how to please guests and provide excellent service.He would be a valuable addition in a guest service environment.
Tom Lefkovits
Having had the opportunity to work with Gordon over the past year has shown me that he is very versatile and flexible within Front Office Operations. He recognizes when the operations are going through tougher times and volunteers to take on the less desirable tasks and shifts in order to strengthen coverage. He is truly a team player.
Pradeep Puri
Gordon is a very friendly and customer service oriented professional.He knows how to please guests and provide excellent service.He would be a valuable addition in a guest service environment.
Tom Lefkovits
Having had the opportunity to work with Gordon over the past year has shown me that he is very versatile and flexible within Front Office Operations. He recognizes when the operations are going through tougher times and volunteers to take on the less desirable tasks and shifts in order to strengthen coverage. He is truly a team player.
Pradeep Puri
Gordon is a very friendly and customer service oriented professional.He knows how to please guests and provide excellent service.He would be a valuable addition in a guest service environment.
Tom Lefkovits
Having had the opportunity to work with Gordon over the past year has shown me that he is very versatile and flexible within Front Office Operations. He recognizes when the operations are going through tougher times and volunteers to take on the less desirable tasks and shifts in order to strengthen coverage. He is truly a team player.
Experience
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Hilton Whistler Resort & Spa
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Canada
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Hospitality
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1 - 100 Employee
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Guest Services Agent
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2008 - Present
Providing exceptional customer service to guests of the HWRS since January 2008... Guest Services Agent -August 2010 to PresentNight Auditor – June 2010 to PresentA very capable and versatile employee who has temporarily filled in a variety of other front office positions such as:Lobby Ambassador / Loss Prevention Officer / Concierge / Bellman Providing exceptional customer service to guests of the HWRS since January 2008... Guest Services Agent -August 2010 to PresentNight Auditor – June 2010 to PresentA very capable and versatile employee who has temporarily filled in a variety of other front office positions such as:Lobby Ambassador / Loss Prevention Officer / Concierge / Bellman
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Sales & Installation of Window Coverings
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2004 - Present
Window Coverings of all types. - Sales and Installation- Superior Quality Products and Workmanship Window Coverings of all types. - Sales and Installation- Superior Quality Products and Workmanship
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Project Management and Site Services to the Trade Show Industry
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2004 - Present
- Project management & Site Services - Trade Show professional with 30 years experience Summary statement:... know-how... excellent service - available on a contract basis nationwide - Project management & Site Services - Trade Show professional with 30 years experience Summary statement:... know-how... excellent service - available on a contract basis nationwide
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GES - Global Experience Specialists
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United States
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Events Services
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700 & Above Employee
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Operations Manager
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Sep 1996 - Dec 2005
Production Manager / Operations Manager Coordinate multiple departments, suppliers and services. Develop and foster long-term internal and external relationships. Best Practices Lead. Create a positive work environment. Production Manager / Operations Manager Coordinate multiple departments, suppliers and services. Develop and foster long-term internal and external relationships. Best Practices Lead. Create a positive work environment.
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Site Supervisor / Operations Manager
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Sep 1993 - Sep 1996
Manage contracted services. Assure the successful and timely delivery of promises. Resolve customer concerns and complaints in a diplomatic manner. Demonstrate a calm demeanor and disposition under pressure. Manage contracted services. Assure the successful and timely delivery of promises. Resolve customer concerns and complaints in a diplomatic manner. Demonstrate a calm demeanor and disposition under pressure.
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Lead Hand / Site Supervisor, Operations Manager, Modular Exhibit Sales, Exposition Services Sales
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Sep 1981 - Aug 1993
Amazing experience and time in my life... Learned my craft in a smaller market... Held a series of progressive positions.Expedited services to the convention, conference, meeting planner, associations, groups and international organizations. Performance reviews and employee evaluations. The day to day management operation of a family owned business from warehouse to show floor. Planning, Budget forecasting and financial reporting. Purchasing and Inventory control. Amazing experience and time in my life... Learned my craft in a smaller market... Held a series of progressive positions.Expedited services to the convention, conference, meeting planner, associations, groups and international organizations. Performance reviews and employee evaluations. The day to day management operation of a family owned business from warehouse to show floor. Planning, Budget forecasting and financial reporting. Purchasing and Inventory control.
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Education
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1981 - 1984
University of Ottawa / Université d'Ottawa
Undergraduate, BPE Hons
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