Business Improvement Manager

• Nov 2017 - Present

Process analysis, redesign and implementation with key stakeholders. Administer Phocas BI Reporting. Project Lead for the Epicor ERP implementation. Configure, develop solutions in C#, prepare and conduct training across country. Process analysis, redesign and implementation with key stakeholders. Administer Phocas BI Reporting. Project Lead for the Epicor ERP implementation. Configure, develop solutions in C#, prepare and conduct training across country.

Ecommerce Manager

• Feb 2012 - Jun 2016

Marketing Coordinator

• Nov 2010 - Feb 2012

• Project managed team of four to produce a product database which integrated with cataloguing software for significant efficiencies and costs savings• Responsible for analysis of processes & streamlining within the marketing department• Creation of business case and project documents – requirements, risk, controls, procedures & change management• Creation of customer applications for MS Excel for data entry, analysis and reporting • Coordination of numerous time critical publications• Advertising and sale initiatives

Online Store Systems & Processes Manager

• Jun 2009 - Nov 2010

• Produced administrator, internal team member and customer user guides for the operation of the online store• Developed new usability & efficiency functionalities and oversaw its technical development, system and user acceptance testing • Supported the go-live of the revamped online store through internal/external customer on-site training• Acted as service desk for a short time during the go-live period• Administered system for customer accounts and troubleshooting

Logistics Analyst / Continual Improvement Manager

• Mar 2009 - Jun 2009

• Analysed warehouse KPI’s and compiled senior management reporting• Improvement of current system and physical processes across operations• Restructured and managed the Warranty & Credits department • Designed and implemented a custom warranty system used across WA/SA• Designed and implemented automated electronic clock-in system for managing time sheets• Oversaw testing and automotive business sign off for software upgrades for wireless voice picking systems

Test Analyst

• Jun 2007 - Dec 2008

• Assisted in implementation of a highly customised Oracle WMS system • Created training materials, processes and user guides for multiple sections of the business nationwide • Conducted training sessions, workshops and seminars for all levels of staff • Created and conducted user acceptance testing scripts for Oracle, RF and voice commanded picking systems • Resourcing of internal stakeholders to conduct testing • Coordinating and overseeing Testers • Working to strict deadlines • High attention to detail for processes, variables and exceptions • Restructuring and defining core workflows • Strong knowledge of Dematic PickDirector and RouteDirector • Working directly with Test stakeholders for buy-in, communicating test strategies and progress in addition to working through test exceptions and errors • Two go-lives