Experience

Garan Lucow Miller, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Information Systems Support Analyst

  • Dec 2019 - Present

  • Provide systems support for all firm software to 200+ employees• Provide in person support throughout multiple firm offices• Train new users on all applicable systems• Employ enhanced helpdesk solutions ticketing system after trial testing and research• Create detailed canned responses and information for solutions webpage• Maintain the firm’s intranet• Assist in implementation of a new document management system• Import month end batch data • Execute month end structured query language• Customize draft bill formatting for ease of review

• IT Committee

  • Jun 2018 - Present

  • Evaluate technology needs for the firm• Supply strategic planning and input on firm projects

• Fire Warden

  • Oct 2018 - Present

  • Enforce Fire Safety Plan• Enforce Fire Evacuation Plan

• Billing Specialist

  • Oct 2016 - Dec 2019

  • Researched new billing and accounting system solution• Prepared a complete billing system software conversion and performed detailed research and analysis of all system data and user defined data fields• Introduced a new timekeeping software• Coded guideline violations in the new timekeeping software to ensure compliant fee entry at the point of entry• Researched and implemented a new matter expert workflow software for the entry of client and firm related expenses• Billed 23 clients in compliance to their guidelines and processed substantial firm revenue• Processed invoices and electronic bills and submitted to the clients billing portal• Contacted clients regarding aging Accounts Receivables in order to collect for services provided• Analyzed rate data and formally requested rate increases for all applicable firm clients• Developed time limits tracking for all firm clients in order to reduce risk and ensure timely billing for all clients and their respective billing cycles• Extracted outstanding draft bills data at the beginning of the month and modified the formatting for ease of review for the entire department



1WoodFloors

• Office Manager

  • Jan 2016 - Oct 2016

  • Oversaw daily operations• Managed product showroom• Consulted with clients regarding products, materials, labor, and overall scope of project• Prepared purchase orders• Accelerated strategic sales• Coordinated product deliveries and team installations• Confirmed customer satisfaction and maintained a five-star review rating across multiple platforms • Oversaw daily operations• Managed product showroom• Consulted with clients regarding products, materials, labor, and overall scope of project• Prepared purchase orders• Accelerated strategic sales• Coordinated product deliveries and team installations• Confirmed customer satisfaction and maintained a five-star review rating across multiple platforms



DENSO

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Corporate Accounting Co-op

  • Sep 2015 - Jan 2016

  • Composed detailed manuals documenting processes for increased efficiency and training• Completed balance sheet account reconciliations• Assisted in preparing financial statements and general ledger month-end processes

• Credit & Collections Co-op

  • Dec 2013 - Sep 2015

  • Composed detailed manuals documenting processes for increased efficiency and training• Created manual invoices for the American Car Group for manufacturer and prototype product sales• Enhanced collections by improving tracking data• Improved new customer process by creating and providing a welcome letter to the appropriate contacts and a customer checklist to increase effectiveness and efficiency• Developed new customer tracking in order to further mitigate risk and improve timely collections• Reviewed data in secured billing portals to collect and apply to the appropriate client and invoice• Retrieved all relevant information from Sales Associates and prepared and organized data in order to ensure compliance for internal and external audits• Analyzed and resolved outstanding invoices• Identified root cause of issues and recommended resolutions to prevent reoccurrence