Gordon Cook
Commercial Manager at Datum RPO- Claim this Profile
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Bio
Credentials
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APM Introductory Certificate
-Apr, 2015- Oct, 2024
Experience
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Datum RPO
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Commercial Manager
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Jul 2022 - Present
Management of Sales & Purchase ledger, Billing & Payroll function
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Collections Manager
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Jan 2020 - Jul 2022
Management of Sales & Purchase ledgers for the business.
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Programme Analyst
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Jan 2017 - Jul 2022
Full time analyst position, reporting directly to Client Services Director. Working in support of new client propositions, including data gathering, analysis and presentation preparation. Supporting the management/renewal of existing clients. Understanding client related supply chains. • Creation, implementation of regular client management information - affording client high-level visibility of spending trends/behaviour • Creation, implementation of regular internal management information – providing visibility of business/staff performance in line with KPIs • Creation of supplier performance reporting, offering bench-marking, informing decisions related to supplier management • Establishment of regular debt reporting & resolution of debt through account reconciliations (working with Finance Director) • Development of client management system to enable invoicing & subsequent implementation of invoicing process Show less
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EDF (UK)
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United Kingdom
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Utilities
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700 & Above Employee
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Reporting & Commissions Manager
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Sep 2015 - Dec 2016
Reporting team included x3 Business Analysts embedded within Credit Control. Responsible for operational reports and regulatory reporting. Also informing strategy, supporting continuous improvement. Achievements include: • Improved operational reporting (new weekly & monthly report packs) • Greater focus on cash (daily meetings with management, monthly forecasting, payment variance, falling due reporting)• Improved visibility/management of third party agent performance• Identification of multiple system issues, implementation of process improvements • Contributed to 10% reduction in overdue debt for 2016 • All aspects of team/staff managementCommissions team included x2 FTE, responsible for production/validation of commission reports for Third Party Intermediaries (TPIs). Includes query resolution, process/payment of invoices to agreed terms (>180 TPIs, circa £13m). Achievements include:• Process design/implementation for bespoke product/framework agreements• Introduction of staggered report process (distribution of workload, improved timeliness) • Implementation of database for improved data management• Improved understanding of financial accruals, contracted volumes, budgetary sign off• All aspects of team/staff management Show less
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Customer Care & Billing (System Implementation) Support Manager
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Apr 2014 - Aug 2015
Business transformation project - movement of B2B customers onto new single operating platform. Support to Senior Revenue Management project co-ordinator. Department consisted of >80 FTE handling annual billed revenue of circa £3.5bn. • Created reporting suite, designed and implemented new reporting methods• Monitored stability through customer migrations using comparative reporting• Presented weekly to operational and senior management• Performance reporting for management• Assisted objective setting, process change, identified training/coaching needs• Assessment, submission of system change requests, managed through pipeline• Monitored staff well-being through customer migrations• Deputised for Senior project co-ordinator where required Show less
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Manager - Revenue Management
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Jan 2012 - Mar 2014
Managed x4 FTE throughout this period. Involved individually in a number of projects. Travelled extensively between sites and to industry events
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Manager - Contract Resolution Team
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May 2008 - Dec 2011
Manager, Oct-10 - Dec-11 / Team Lead, May-08 - Sep-10Project team - objective to unlock value from unresolved system/service issues. • Management of x7 FTE• Worked closely with Credit, Service, Sales, Finance, Pricing & IT• Sourced external service providers• Close relationship with solicitors in complex dispute resolutions • Introduced new process, procedures into the business• Released >£15m (circa 80% paid) by project close • Majority fully provided – direct cash benefit Show less
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British Energy
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Utilities
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100 - 200 Employee
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Account Manager, Team Lead & Customer Service
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Mar 2004 - Apr 2008
Customer service role included boarding of new customers and later renewals. Worked with field sales, telesales, billing teams and dealt directly with customers. Team Lead was a small transition project team - set up following a company restructure to assist exit from SME market. Later assigned back to business as account manager for specialist complicated account reconciliations. Customer service role included boarding of new customers and later renewals. Worked with field sales, telesales, billing teams and dealt directly with customers. Team Lead was a small transition project team - set up following a company restructure to assist exit from SME market. Later assigned back to business as account manager for specialist complicated account reconciliations.
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Gloucestershire Constabulary
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United Kingdom
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Law Enforcement
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200 - 300 Employee
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Research Evaluation & Consultation Assistant
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2001 - 2003
Design and analysis of questionnaires based on statistical principles and with a view to maximising the usefulness of results obtained. Design of qualitative interviews centred on specific objectives and also the ability to conduct interviews in a confident and consistent manner. Transcription and analysis of qualitative material and presentation of information in suitable and useful formats. Design and analysis of questionnaires based on statistical principles and with a view to maximising the usefulness of results obtained. Design of qualitative interviews centred on specific objectives and also the ability to conduct interviews in a confident and consistent manner. Transcription and analysis of qualitative material and presentation of information in suitable and useful formats.
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Education
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1997 - 2000
Staffordshire University
Bachelor's Degree, Psychology -
1996 - 1997
Gloucestershire College of Arts & Education
Certificate, Psychology; Biology; English Literature -
1986 - 1991
Archway School of
Education GCSE, Mathematics; English; Science; English Lit; Social & Technological Studies
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