IT Administrator

• May 2015 - Present

System Administration, Active Directory, Exchange 2013, server 2008 – 2016 Hyper-V, Azure Cloud, Office 365, Intune, IP telephony, Hardware and OS deployment, Asset management Level 1 - 3 User and system Support onsite and remote, Windows OS supported XP – Win 10 including MacOS, Office 2013 - 2016, Office 365 and SharePoint. Other software supported SQL, Wordpress, MS Great Plains, Raisers Edge, and other ad-hoc and Industry-specific programs. Currently supporting multiple projects throughout the business, including PCI, GDPR, Data storage and security, negotiating support contracts and managing licencing. Completed deployment of Office 365 and SharePoint with OneDrive and Skype for business integration, Migration of servers into a private cloud and Azure cloud to reduce footprint and the cost of onsite managed hardware. Rolled out a backup solution, Microsoft StorSimple appliance utilizing Azure for data storage, backups and recovery, Citrix ShareFile storage solution deployed for remote site users. Other Achievements • Deployed Azure Active Directory, Intune EMS • Windows 10, Office 365, SharePoint and user training • Scientific research Lab hardware and software upgrades planning and testing • Working with other groups to streamline the process and utilize the functionality of existing IT systems Show less

IT Administrator Harbour City Ferries

• Jan 2013 - May 2015

• Onsite Desktop Support and Administration across multiple sites including vessels. • Supporting 700 users by providing hardware / application support and training. • Third Party Vendor management • Supporting and collaborating with project teams on Network infrastructure, Windows 8.1 Office 365, SharePoint and Exchange Migration project to completion.• Completed windows XP to windows 8.1 and hardware rollout project. • User and computer account management using MS AD, Exchange, Group Policy, CA DSM (Desktop & Server Management) Server 2003 – 2008, SCCM 2012.• Supporting laptops, desktops, Networking, patching, Servers, Printers, Nortel IP phone system, Teleconferencing, mobile technologies• Managing hardware, software and SOE upgrades SCCM 2012, Windows XP , Windows 7, Windows 8, MS Office 2003 – 2013 (365), SharePoint.• Developing procedures, knowledge base and process improvements, providing escalation support and training to Service Desk Team• Call management using CA product• Other application and hardware support as required include, iPhone, Windows 10 phone, Cisco VPN, Citrix, SAP, Mincom Ellipse, Terminal Server, Websites, User Training Show less

Desktop Support SCCM Sucrogen/Wilmar

• Jan 2011 - Dec 2012

• Collaboration across all Datacom and Sucrogen support teams resolving various migration issues with LAN, WAN, AD, Server 2008, Exchange, Hardware SOE and Various Applications• Supporting and training interstate support teams.• Training users on Windows 7 and MS Office 2010• Onsite and remote desktop support across Australia & NZ on issues with including Desktops, Laptops, Printers, Smart Phones and software Including MS Office 2010, Lync2010.• VPN Citrix support and installation, third party application support as required by the client. • User account management using AD, Exchange, SCCM• Managing hardware, software and SOE upgrades • Developing procedures, knowledge base and process improvements• Call management using CA products• Other software and hardware support as required include Apple OS, iPhone iPad, Show less

Onsite Desktop Support ING Direct

• Mar 2007 - Mar 2011

• Providing hardware and software Desktop Support for a user base over 1000 users• Onsite and remote support including laptops, desktops, Blackberries, iPad’s and iPhone’s• Team mentoring and training by providing technical guidance to team members • Managing hardware and SOE deployment of desktops and laptops• Managing voice systems, network patching, Exchange and AD account management• Developing procedures and process improvements in keeping with ITIL standards• Fault management using Remedy / CA • Systems supported:- Win XP - Win 7- MS Office 97-2010- Avaya voice systems - Blackberry Enterprise - Exchange- Active Directory- DameWare- Citrix- Remedy- SMS software deployment- Mac OS X- iPad / IPhone support and configuration- Blackberry support and configuration Show less

Support Analyst

• Feb 2006 - Jan 2007

Senior AS400 Operations

• Sep 1999 - Feb 2006