Goran Milosevic
Service Delivery Director at Mainstream- Claim this Profile
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English Full professional proficiency
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Serbian Native or bilingual proficiency
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Slovenian Limited working proficiency
Topline Score
Bio
Bogdanovic Dragana
I have worked with Goran for two years and together we have managed to improve cooperation of our two business units. At that time I have just joined HP and although I was in the other business unit, he was willing to support me, jump in with constructive proposals, share his knowledge. Later on, our teams have successfully delivered complex and sensitive project in NBS; our main focus was the project delivery and making customer happy and not internal KPIs of our own business units. Great cooperation between so called "HW business unit" and "service integration unit" lead to the great result. Later on, when I joined the other company and became potential business partner and customer, he was again ready to provide full support. I do hope that there will be an opportunity to cooperate again.
Magdalena Mrakovic-Curcija
Goran is a walking Knowledge base, professional, with him was easy and simple to cooperate. For any question or request I received a short, clear and precise answer. In addition to competence, Goran's work focused on the subject with a positive impact on colleagues, reducing the level of stress and pressure. The result of that good cooperation was the implementation and BSI certification for three standards ISO 9001, ISO 20000 and ISO 27001. As Goran graduated mathematical science, in case that he selected work in Education, it would have been a favorite professor.
Bogdanovic Dragana
I have worked with Goran for two years and together we have managed to improve cooperation of our two business units. At that time I have just joined HP and although I was in the other business unit, he was willing to support me, jump in with constructive proposals, share his knowledge. Later on, our teams have successfully delivered complex and sensitive project in NBS; our main focus was the project delivery and making customer happy and not internal KPIs of our own business units. Great cooperation between so called "HW business unit" and "service integration unit" lead to the great result. Later on, when I joined the other company and became potential business partner and customer, he was again ready to provide full support. I do hope that there will be an opportunity to cooperate again.
Magdalena Mrakovic-Curcija
Goran is a walking Knowledge base, professional, with him was easy and simple to cooperate. For any question or request I received a short, clear and precise answer. In addition to competence, Goran's work focused on the subject with a positive impact on colleagues, reducing the level of stress and pressure. The result of that good cooperation was the implementation and BSI certification for three standards ISO 9001, ISO 20000 and ISO 27001. As Goran graduated mathematical science, in case that he selected work in Education, it would have been a favorite professor.
Bogdanovic Dragana
I have worked with Goran for two years and together we have managed to improve cooperation of our two business units. At that time I have just joined HP and although I was in the other business unit, he was willing to support me, jump in with constructive proposals, share his knowledge. Later on, our teams have successfully delivered complex and sensitive project in NBS; our main focus was the project delivery and making customer happy and not internal KPIs of our own business units. Great cooperation between so called "HW business unit" and "service integration unit" lead to the great result. Later on, when I joined the other company and became potential business partner and customer, he was again ready to provide full support. I do hope that there will be an opportunity to cooperate again.
Magdalena Mrakovic-Curcija
Goran is a walking Knowledge base, professional, with him was easy and simple to cooperate. For any question or request I received a short, clear and precise answer. In addition to competence, Goran's work focused on the subject with a positive impact on colleagues, reducing the level of stress and pressure. The result of that good cooperation was the implementation and BSI certification for three standards ISO 9001, ISO 20000 and ISO 27001. As Goran graduated mathematical science, in case that he selected work in Education, it would have been a favorite professor.
Bogdanovic Dragana
I have worked with Goran for two years and together we have managed to improve cooperation of our two business units. At that time I have just joined HP and although I was in the other business unit, he was willing to support me, jump in with constructive proposals, share his knowledge. Later on, our teams have successfully delivered complex and sensitive project in NBS; our main focus was the project delivery and making customer happy and not internal KPIs of our own business units. Great cooperation between so called "HW business unit" and "service integration unit" lead to the great result. Later on, when I joined the other company and became potential business partner and customer, he was again ready to provide full support. I do hope that there will be an opportunity to cooperate again.
Magdalena Mrakovic-Curcija
Goran is a walking Knowledge base, professional, with him was easy and simple to cooperate. For any question or request I received a short, clear and precise answer. In addition to competence, Goran's work focused on the subject with a positive impact on colleagues, reducing the level of stress and pressure. The result of that good cooperation was the implementation and BSI certification for three standards ISO 9001, ISO 20000 and ISO 27001. As Goran graduated mathematical science, in case that he selected work in Education, it would have been a favorite professor.
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Credentials
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Spartans White Belt
DXC TechnologyJan, 2017- Sep, 2024 -
IT Information Library Foundations Certification (ITIL)
Hewlett Packard EnterpriseApr, 2014- Sep, 2024
Experience
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Mainstream
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Ukraine
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Public Relations and Communications Services
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1 - 100 Employee
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Service Delivery Director
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Jan 2020 - Present
Fully responsible for all technical team across three companies, part of Management Board. Working on multi-company consolidation, delivery organizational efficiency and service quality improvement. Transform company technical teams to adopt future portfolio, convert silos organization into agile and efficient organization. Executive sponsor for automation projects, build R&D teams with SME. Appointed to be Program Manager for several projects for one Serbian bank about full bank digitalization and transformation of existing banking IT and application layer with modern one. Program include infrastructure implementation, migration of core banking and support banking services, transformation of Service Management Office, establishing teams for Service Desk, Network Operation center and Security Operation Center, implementing Service Level Management, Business Continuity implementation, automated CI/CD and preparation for full bank managed service operation. Show less
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Account Delivery Executive
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Apr 2017 - Jan 2020
Senior DXC/HPE Technology point of contact for Client in respect of the delivered services - Fully responsible to deliver banking solution for five regional banks - Promotes customer satisfaction through efficient, effective delivery of services - Responsible for overall application developing and infrastructure for Core banking solution - Proactively manage issues that could impact service delivery, identify and drive optimization while managing scope, resources, cost of delivery and coordination - Offering Core Banking Solution As a Service - accountable for all applicable service delivery/operational commitments according to the SLA - Analyzes local and country, regional or worldwide specific delivery requirements in an effort to contribute to the clients' strategic business plan and create incremental revenue opportunities while actively seeking opportunities to reduce the cost of delivery. - Leading the team over 130 people. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Account Delivery Executive
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Nov 2015 - Apr 2017
- Senior HPE point of contact for Client in respect of the delivered services- Fully responsible to deliver banking solution for four regional banks- Promotes customer satisfaction through efficient, effective delivery of services- Responsible for overall application developing and infrastructure for Core banking solution- Proactively manage issues that could impact service delivery, identify and drive optimization while managing scope, resources, cost of delivery and coordination- Offering Core Banking Solution As a Service- Accountable for all applicable service delivery/operational commitments according to the SLA- Analyzes local and country, regional or worldwide specific delivery requirements in an effort to contribute to the clients' strategic business plan and create incremental revenue opportunities while actively seeking opportunities to reduce the cost of delivery.- Leading the team over 100 people Show less
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Technology Services Country Manager
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Feb 2009 - Oct 2015
Responsible for HP Support and Consulting Business in Serba and MontenegroManaging team with 20+ personsResponsible for business developmentResponsible for Technology Services P&L
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Storage and Server Technical Consultant
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May 2006 - Feb 2009
Responsible for complex and business critical customer's infrastructure. Designed and sized storage, networking and server infrastructure. Prepare detailed low level solution and infrastructure design.
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Customer Support Engineer
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Mar 2003 - May 2006
Responsible for Customers infrastructure. Expert for SAN infrastructure, enterprise storage systems, HP-UX servers and high-availability solutions.
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Hermes Softlab
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Software Development
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1 - 100 Employee
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Storage and SAN Administrator
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Jan 2000 - Mar 2003
Administrator for heterogeneous SAN environment for software development purpose. Conduct with HP, EMC, IBM and NetApp external storage systems included several FC SAN islands with ~200 FC ports. Administrate and configure storage systems, servers and backup libraries. Administrator for heterogeneous SAN environment for software development purpose. Conduct with HP, EMC, IBM and NetApp external storage systems included several FC SAN islands with ~200 FC ports. Administrate and configure storage systems, servers and backup libraries.
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EPS
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Kenya
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Human Resources Services
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System and Backup Administrator
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Jun 1998 - Jan 2000
Design and administrate complex backup environment for electric power billing system. Design and administrate complex backup environment for electric power billing system.
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Education
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University of Belgrade
Master's degree, Mathematics and IT