Experience

Swym

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Lead Technical Support Engineer

  • Feb 2023 - Present

  To provide support to all internal and external customers; instructing, mentoring and training team members to develop robust departmental systems, policies and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture.

• Technical Support Engineer

  • Oct 2018 - Mar 2023

  Application: Freshdesk/FreshChat/JiraMy responsibilities are to find permanent bug fixes by doing root cause analysis, code changes. Regular ticket analysis of recurring issues can result in a decision of permanent fix as code change. Optimizing the tool and creating views, triggers and making best use of the available resource to help the work flow even and smooth.



Hammerhead

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Application Support Engineer

  • Apr 2018 - Jul 2018

  Applications Supported: Zendesk My responsibilities were organizing and maintaining the software/tool used by the company to make support team work efficient. Creating and maintaining reports for the support team and manage the team weekly productivity reports. Optimizing the tool and creating views, triggers and making best use of the available resource to help the work flow even and smooth. Act as a bridge between DevOps and support team. Applications Supported: Zendesk My responsibilities were organizing and maintaining the software/tool used by the company to make support team work efficient. Creating and maintaining reports for the support team and manage the team weekly productivity reports. Optimizing the tool and creating views, triggers and making best use of the available resource to help the work flow even and smooth. Act as a bridge between DevOps and support team.



Groupon Shared Services

• 1 - 100 Employee

• System Support Administrator

  • Sep 2014 - Apr 2018

  Supported Applications: Zendesk, Boldchat, Salesforce, InContact, Echo, Jira My responsibilities are to find permanent bug fixes by doing root cause analysis, code changes. Regular ticket analysis of recurring issues can result in a decision of permanent fix as code change. Optimizing the tool and creating views, triggers and making best use of the available resource to help the work flow even and smooth. Supported Applications: Zendesk, Boldchat, Salesforce, InContact, Echo, Jira My responsibilities are to find permanent bug fixes by doing root cause analysis, code changes. Regular ticket analysis of recurring issues can result in a decision of permanent fix as code change. Optimizing the tool and creating views, triggers and making best use of the available resource to help the work flow even and smooth.



Amazon.com

• United States
• Retail
• 100 - 200 Employee

• Retail Associate

  • Apr 2013 - Nov 2013

  My responsibilities were suggesting the best competitive pricing recommendation to the pricing team in real time. Study the e-commerce market and relate to the current and future market trends. Monitor competitors of Amazon in North American regions. My responsibilities were suggesting the best competitive pricing recommendation to the pricing team in real time. Study the e-commerce market and relate to the current and future market trends. Monitor competitors of Amazon in North American regions.