Gopinath Acharya
Operational Specialist at Aldun- Claim this Profile
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Bio
Credentials
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Excel Data Analysis
CareerNinja | LearnTubeJan, 2023- Oct, 2024 -
UX Design
CareerNinja | LearnTubeJan, 2023- Oct, 2024 -
IAB Digital Marketing and Media Foundations Certification
IAB EuropeJan, 2022- Oct, 2024
Experience
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Aldun
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India
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Financial Services
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1 - 100 Employee
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Operational Specialist
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May 2023 - Present
Helping the process to be streamlined by critically Analysing and forming new strategies. Helping the patients start to end in the discharge formalities smoothly. Planning start to end operations for all the insurance and reimbursement processes. Helping the process to be streamlined by critically Analysing and forming new strategies. Helping the patients start to end in the discharge formalities smoothly. Planning start to end operations for all the insurance and reimbursement processes.
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Sriyah Insurance Brokers Pvt. Ltd.
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India
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Insurance
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1 - 100 Employee
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Insurance Claims Executive
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Jan 2023 - Apr 2023
* Working on behalf of individuals or large companies in need of insurance compensation, you're there to get the claim processed quickly and correctly, ensuring the insurers hand over money if your clients are within their rights to claim it. * Investigate and prepare reports for all denials of claims and settlements and provide update on all files and recommend reserve changes to all claims. * Administer and settle all claims effectively and inform all customers and claimants for any denial on claims. * Maintain records of all benefits and resolve all issues in claim processes to minimize risks in claims processes and maintain records of all shipments and storage. Show less
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Udaan.com
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India
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Technology, Information and Internet
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700 & Above Employee
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Product Associate
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Dec 2019 - Jun 2022
• As it was a B2B platform it was a big task to filter out only B2B and B2C, In the very beginning to start Shop KYC initially contacted buyers and asked for shop license to get registered legally. • Going forward introduced a back-end tool to verify the Docs which are getting uploaded through Buyers. • Slowly we used to get responses from all the states – Network media, social media and FOS support was major contribution. • Simultaneously to understand whether buyer also have shop or not team as introduced soft verification which Field officer used to send Geo location and images of the shop based on those buyers was getting verified through back-end team. • It was a very big task to handle 150 agents and also, I have been succeeded. • Based on the shop verification team introduced Profiling the buyer. • Started research on field with the team to understand what the contribution is of purchasing in Udaan and others. • Initially made cold calling to the buyer with the help of outsourcing team – later made it as a product and implemented based on the result we got. • In Product Ops I have been as an agent learned where buyer is lagging in all scenarios like placing order, return, finding products likewise. • To understand all the above used to do research on field and gather information based on buyers note, which used to help in Product change. • In Elec, FMCG, Lifestyle are the major category for the above. • Mailing all the outputs to SPOC and getting the results. Show less
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Customer Service Representative
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Apr 2019 - Dec 2019
Worked as credit collection agent through tele services. Moved to Geolocation verification and verifying the customer shops, Whether its real shops or fake to find through pictures of the shop. Next, I was moved into a Hard Verification Calling there we need to call the customer and ask for the soft copies which is issued by the Govt to the retailers for shop license to verify the docs. Worked as credit collection agent through tele services. Moved to Geolocation verification and verifying the customer shops, Whether its real shops or fake to find through pictures of the shop. Next, I was moved into a Hard Verification Calling there we need to call the customer and ask for the soft copies which is issued by the Govt to the retailers for shop license to verify the docs.
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Pierian Services
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India
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Business Consulting and Services
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700 & Above Employee
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Operations Team Member
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Feb 2018 - Feb 2019
* Involved in Accounts Receivable Process like Invoice processing. Responsible for work assignment and booking transactions and contribute to the overall achievement of the Process, levels by achieving agreed personal targets. * Download bank statements and perform daily work allocation to the team. * Working on Daily Cash application – AR receipt applying as bank deposit details. * Apply cash receipts to invoices in Net suite number all A/R batches. Directly download the bank statement for doing cash application and save for documentation. * Schedule the exams to the students and assign the invigilators to their respected exam hall. * Raise Credit Memo if any changes are required in service/ agreement and AR aging calculation. * Participate in weekly calls with clients to resolve process issues. *Working on Adyen and Amex Credit Card Batch applying as a bank deposit. Raise Credit Memo if any changes are required in service/ agreement and AR aging calculation. Show less
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Education
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2012 - 2017
Kuvempu University, Shankaraghatta, Shimoga
Bachelor of Commerce - BCom, Accounting and Finance
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