Experience

Accent Catering Services Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Junior Systems Accountant

  • Jan 2023 - Present



Self-employed

• Wembley, England, United Kingdom

• Private Tutor

  • Aug 2021 - Jan 2023

  • 1-1 Lessons with over 15 students teaching up to A-Level, allowing me to give better quality and attention to my students • Managed time efficiently by creating a lesson plan which worked around my students’ school schedule and mine • Tracked improvements through a progress report created visibility to several individuals, these include parents, students, and myself • Building and developing relationships with the students to create a trusting environment • Advising and recommending different study methods to my students to ensure an effective way of studying • Successfully achieve an average pass mark of 76% across all my students Show less



Asda

• Retail
• 700 & Above Employee

• Delivery Driver

  • Aug 2021 - Jan 2023

  • Always delivering first class customer service and ensuring highest quality of products is supplied to customers • Adhering to strict timings and ensuring upmost efficiency is considered when delivering groceries to customers – this has allowed me to efficiently manage my time • Ability to provide excellent customer service with a strong focus on fair customer outcomes, and treating customers fairly • Completing tasks in a productive manner which includes loading up, fueling, and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive. To ensure excellent service from start to finish Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Pensions and Annuities Graduate Case Handler

  • Apr 2019 - Jan 2021

  Graduate Case Handler for a Deloitte run project • Conduct daily evaluations of project performance across the department using vlookup and pivot tables • Dealt with client invoices and emails in a timely manner, processed invoices and categorized these effectively in Dropbox. • Assisted on supplier payment runs when required by the payments team to prevent overdue invoices • Analyzed large sets of data from various reports including MI reports, Returns report and Client data reports • Liaised and communicated effectively between team leaders, technical team and operations manager • Ability to meet tight deadline and ensured client objectives are completed within timescales set out by FCA • Carrying out reviews of verbal and written communication and making a holistic compliance assessment • Assessing evidence collated from third parties to review cases though the use of different systems • Providing efficient and timely administrative support for a major pension provider during the review of products sold which in turned allowed a fluid workflow for both parties • Supporting the updating of customer records, capture of data and information to redress calculations Show less



Ocado Group

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2018 - Dec 2018



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Sep 2016

  • Stock Control duties - Dual authority over Buffer Stock and JIT delivery systems & manually reloading stock • Designed multifaceted advertising platforms for clients • Helped customers facing various technological difficulties • Stock Control duties - Dual authority over Buffer Stock and JIT delivery systems & manually reloading stock • Designed multifaceted advertising platforms for clients • Helped customers facing various technological difficulties



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Sep 2012 - Aug 2013

  • Undertook preliminary accounting procedures; balancing books on a daily basis, processing cash payments & client liaison • Shadowed cashiers before embarking upon Santander customer issue resolution • Fulfilling customer needs and educating them on multichannel processes (IDM, ATM) at first point of contact. • Upon completion of my placement, I scored 90% in my Santander accounting assessment - where the criteria attributed to elementary accounting technique, real life problem solving and individual customer feedback Show less



NatWest

• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jul 2010 - Aug 2010

  • Book appointment for mortgage advisor, utilising NatWest resources alongside my initiative • Worked alongside senior customer service representatives, shadowing resolution processes • Assisted customers with operating ATM difficulties • Book appointment for mortgage advisor, utilising NatWest resources alongside my initiative • Worked alongside senior customer service representatives, shadowing resolution processes • Assisted customers with operating ATM difficulties