Experience

Câmara Municipal de Matosinhos

• Portugal
• Government Administration
• 300 - 400 Employee

• Tecnico Superior

  • Jan 2022 - Present

• Assistente Operacional

  • Jan 2020 - Dec 2021



Bom Gosto

• Leça da Palmeira

• Proprietário da empresa

  • Apr 2016 - Dec 2019



Wij zijn MEO

• Netherlands
• Media Production
• 1 - 100 Employee

• Team Manager

  • Mar 2014 - Jun 2015

  - Hiring, training, coaching, and leading call center representatives as they provide support for customers. - Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives. - Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. - Assisting other management team members in identifying trends and establishing call center goals. - Ensuring staff members are achieving desired service levels and taking corrective action, as needed. - Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. - Authorizing replacements or refunds. - Taking on other tasks or projects to support employees, other managers, and call center operations. Show less



The Yeatman

• Portugal
• Hospitality
• 100 - 200 Employee

• Assistant Purchasing Agent

  • Jun 2013 - Jan 2014

  - Monitoring stock levels and identifying purchasing needs. - Researching potential vendors. - Tracking orders and ensuring timely delivery. - Monitor stock levels and identify purchasing needs. - Research potential vendors. - Track orders and ensure timely delivery. - Update internal databases with order details (dates, vendors, quantities, discounts). - Conduct market research to identify pricing trends. - Evaluate offers from vendors and negotiate better prices. - Prepare cost analyses. - Maintain updated records of invoices and contracts. - Follow up with suppliers, as needed, to confirm or change orders. - Liaise with warehouse staff to ensure all products arrive in good condition. Show less



Tripla Forma

• Leça da Palmeira

• Gym Instructor

  • Jul 2011 - Jul 2012

  - Demonstrate how to carry out various exercises and routines. - Watch clients do exercises and show or tell them correct techniques to minimize injury and improve fitness. - Give alternative exercises during workouts or classes for different levels of fitness and skill. - Monitor clients’ progress and adapt programs as needed. - Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment. - Give clients information or resources about nutrition, weight control, and lifestyle issues. - Give emergency first aid if needed. Show less