Experience

Dolphin Cove Limited

• Hospitality
• 1 - 100 Employee

• Regional Director Jamaica

  • Jul 2021 - Present



Dolphin Discovery

• Mexico
• Travel Arrangements
• 100 - 200 Employee

• General Manager

  • Dec 2017 - Jul 2021

  • Budget, PERCAPS, P&L, KPIS • Commercialization (Cruise Lines & local Travel Agencies) • Park operation • Administration • Public Relations • Budget, PERCAPS, P&L, KPIS • Commercialization (Cruise Lines & local Travel Agencies) • Park operation • Administration • Public Relations



Dolphin Cove Limited

• Hospitality
• 1 - 100 Employee

• Regional Director Jamaica

  • Dec 2016 - Dec 2017

  • Responsible of 4 Parks in Jamaica (3 Dolphins Parks and 1 Adventure Park) • Drive and review performance against the business plan and budgets through effective leadership and team management, planning. • Quarterly Business Reviews and monthly KPI reporting. Deliver regular, reliable and robust information to track performance, ensuring corrective action is taken where necessary in order to deliver required levels of performance • Monitor, coach, support, motivate and develop the Park Managers to enable them to deliver to the best of their ability. • Take a key role alongside the Sales team in developing external relationships with Travel Agencies and Cruise Lines ensuring effective relationship development and management of key commissioners, partners and other stakeholders. • Develop and maintain knowledge and understanding of the different sales segments. • Effectively managing and coaching the range of managers that report to this role. • Monitor and improve the PERCAPS from the different areas (Photo, F&B & Retail). • Establish overall direction & strategic initiatives for the given major function of business. • Responsible for evaluating current and proposed systems and procedures of all tech departments determining and implementing changes as necessary. Show less



Dolphin Discovery

• Mexico
• Travel Arrangements
• 100 - 200 Employee

• General Manager

  • Jul 2015 - Dec 2016

  • Responsible of the process of emerge between Dolphin Discovery & Cove• Capacitation• Budget, PERCAPS, KPIS, P&L• Leading both parks • Park Operation (Retail, F&B and Photo)

• General Manager

  • Nov 2014 - Jul 2015

  • New Dolphin Park in Punta Cana • Construction Process • Hiring and training new team before the opening • Budget, P&L, KPIS, PERCAPS• Administration• PR & Commercialization • Park Operation

• General Manager

  • Feb 2013 - Nov 2014

  • Budget, PERCAPS, P&L, KPIS• Commercialization (Cruise Lines & local Travel Agencies)• Park operation• Administration• Public Relations

• General Manager

  • Aug 2011 - Jan 2013

  • Park operation with different activities (Kayaking, Zip Line, Biking & beach club)• Administration• Budget, KPIS, PERCAPS, P&L• PR & Sales• Work directly with team members to provide a safe and enjoyable experience to guest participants• Ensure that all course operations are conducted in accordance with zip line tour safety standards• Facilitate the progress of assigned zip line tour guest participants• Provide narrative for guest participants about local ecology, area history and geography• Fit harnesses and helmets correctly on guest participants and supervise the use of all personal protective equipment• Perform course maintenance• Maintain a personal training log and acquire additional minimum training amounts• Assist team success by performing other duties including guest services, fleet operations and custodial duties as assigned• Maintain a clean and safe working environment at all times Show less

• General Manager

  • Dec 2009 - Aug 2011



Condor Verde Travel

• Mexico
• Travel Arrangements
• 1 - 100 Employee

• Sales Manager

  • Apr 2009 - Dec 2009

  Tour operator of circuits and attractions at the Yucatán Peninsula. Tour operator of circuits and attractions at the Yucatán Peninsula.



Costa Maya

• Mexico
• Maritime Transportation
• 1 - 100 Employee

• Operations Manager

  • Jun 2007 - Dec 2008

  Cruises ship destination. Cruises ship destination.



Tropical Incentives DMC

• Mexico
• Travel Arrangements
• 1 - 100 Employee

• Operations Supervisor

  • Dec 2007 - Apr 2008



Mayaland

• Cancún y alrededores, México

• Operations Manager

  • Aug 2006 - May 2007



Conquest Vacations

• Travel Arrangements
• 1 - 100 Employee

• Sales and Airport operations Supervisor

  • May 2005 - Feb 2006



Grupo Lomas

• Mexico
• Travel Arrangements
• 100 - 200 Employee

• Airport Operations Assistant Manager

  • Jan 2005 - May 2005