Gonzalo Garcia
Service Delivery Manager at VCE, the Virtual Computing Environment Company- Claim this Profile
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Bio
Raul Guerra
Gonzalo Garcia epitomizes the kind of professionalism and character that is sorely lacking in today's business world. Gunz maintains a balanced view of customer service, customer satisfaction, and employee satisfaction. As a Critical Systems Engineer, Gonzalo was praised and appreciated by his customers for his dedication and commitment to getting the job done. As Service Delivery Manager, Gonzalo kept his finger on the pulse of day to day operations while never losing sight of the big picture. Gonzalo is an asset to any organization he belongs to if their values include superior customer service, teamwork, and accountability for results.
Matt Belcher
Gonzalo is a person you can count on to take care of the customer, no matter what needs to be done. He has superior technical expertise, along with an extensive and varied service record caring for very exacting clients. Anytime there was an issue servicing a customer, I could always turn to Gonzalo and be certain the customer would be well taken care of. If you need someone to get the job done, Gonzalo is the person you want on your team.
Raul Guerra
Gonzalo Garcia epitomizes the kind of professionalism and character that is sorely lacking in today's business world. Gunz maintains a balanced view of customer service, customer satisfaction, and employee satisfaction. As a Critical Systems Engineer, Gonzalo was praised and appreciated by his customers for his dedication and commitment to getting the job done. As Service Delivery Manager, Gonzalo kept his finger on the pulse of day to day operations while never losing sight of the big picture. Gonzalo is an asset to any organization he belongs to if their values include superior customer service, teamwork, and accountability for results.
Matt Belcher
Gonzalo is a person you can count on to take care of the customer, no matter what needs to be done. He has superior technical expertise, along with an extensive and varied service record caring for very exacting clients. Anytime there was an issue servicing a customer, I could always turn to Gonzalo and be certain the customer would be well taken care of. If you need someone to get the job done, Gonzalo is the person you want on your team.
Raul Guerra
Gonzalo Garcia epitomizes the kind of professionalism and character that is sorely lacking in today's business world. Gunz maintains a balanced view of customer service, customer satisfaction, and employee satisfaction. As a Critical Systems Engineer, Gonzalo was praised and appreciated by his customers for his dedication and commitment to getting the job done. As Service Delivery Manager, Gonzalo kept his finger on the pulse of day to day operations while never losing sight of the big picture. Gonzalo is an asset to any organization he belongs to if their values include superior customer service, teamwork, and accountability for results.
Matt Belcher
Gonzalo is a person you can count on to take care of the customer, no matter what needs to be done. He has superior technical expertise, along with an extensive and varied service record caring for very exacting clients. Anytime there was an issue servicing a customer, I could always turn to Gonzalo and be certain the customer would be well taken care of. If you need someone to get the job done, Gonzalo is the person you want on your team.
Raul Guerra
Gonzalo Garcia epitomizes the kind of professionalism and character that is sorely lacking in today's business world. Gunz maintains a balanced view of customer service, customer satisfaction, and employee satisfaction. As a Critical Systems Engineer, Gonzalo was praised and appreciated by his customers for his dedication and commitment to getting the job done. As Service Delivery Manager, Gonzalo kept his finger on the pulse of day to day operations while never losing sight of the big picture. Gonzalo is an asset to any organization he belongs to if their values include superior customer service, teamwork, and accountability for results.
Matt Belcher
Gonzalo is a person you can count on to take care of the customer, no matter what needs to be done. He has superior technical expertise, along with an extensive and varied service record caring for very exacting clients. Anytime there was an issue servicing a customer, I could always turn to Gonzalo and be certain the customer would be well taken care of. If you need someone to get the job done, Gonzalo is the person you want on your team.
Experience
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VCE
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Service Delivery Manager
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Jul 2014 - Present
VCE is the market leader in converged infrastructure for private cloud computing, allowing your organization to reach the cloud faster by transforming IT operations to deliver greater business value. VCE helps businesses accelerate IT infrastructure transformation more efficiently to achieve greater success. VBlock Systems from VCE provide enterprise-class cloud storage security and help ensure the highest level of cloud security. VCE is the market leader in converged infrastructure for private cloud computing, allowing your organization to reach the cloud faster by transforming IT operations to deliver greater business value. VCE helps businesses accelerate IT infrastructure transformation more efficiently to achieve greater success. VBlock Systems from VCE provide enterprise-class cloud storage security and help ensure the highest level of cloud security.
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Grant Thornton LLP (US)
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United States
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Accounting
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700 & Above Employee
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Windows System Engineer
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Sep 2013 - Jul 2014
Providing system administration and level 2/3 technical support of large enterprise/production environments. Being a technical resource to assist the offshore monitoring team in resolving any infrastructure issues. Responsibilities include configuration of Windows Operating Systems and virtualized environments as well as monitoring analytics associated with the core technologies. Taking action on any incidents, using Service Now, and providing infrastructure support in the associated technologies, which include the following:- VWware, Citrix XenServer, VDI Citrix XenDesktop- Windows 2003, Windows 2008 R2, Windows 2012 Server- HP Blade Servers (C7000, C3000, p-series) and associated chassis support- Server patching
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Service Delivery Manager
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May 2010 - May 2013
Directly managed a team of 10 Critical Systems Engineers in four different offices (Chicago, Dayton, Pittsburgh and Dallas). Made sure processes are being followed and implemented new processes when necessary within the Incident Management Tool (eService Desk), contracts management portal and quoting tools. Also managed the 150 customer accounts in these areas as well. Being the main point of contact to handle all customer escalations or concerns regarding their SLAs, support, contracts, quotes or any HW/SW issues. Managed all customer projects, identified proper resources and made sure all customer time lines and budgets are met( e.g. HW/SW implementations, migrations, equipment moves, firmware upgrades etc). Being a technical resource supporting the 40 customers locally in Chicago. Resolved any HW/SW infrasrtucture issues on multi-vendor platforms (HP9000, HPUX, vpars, Serviceguard, Windows, VMWare, Itanium, blades, x86, SUN, IBM, Dell, EMC).
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Critical Systems Engineer - Team Lead
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Oct 2008 - May 2010
Worked along side the Director of Field Services to handle any technical/customer satisfaction escalations. Responsibilities also included being a technical resource for the engineers across the country, assisted in troubleshooting to resolve complex IT infrastructure issues 24x7. Also being a technical resource for our clients locally, provided support/managed services in mission critical environments in the role of Critical Systems Engineer.
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Critical Systems Engineer
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Jun 2007 - Oct 2008
Provided hardware/software support services on multi-vendor equipment (HP, SUN, IBM, Dell, Fujitsu, EMC, Cisco). Ability to remotely troubleshoot with customers to determine HW/SW issues. If required, go onsite to replace/restore HW to resolve issue. Set up proactive monitoring allowing for me to determine and resolve possible failures before they become major issues, eliminating customer down time. Completed proactive visits to build strong relationships with my customers. Becoming very familiar with customer environments by capturing data, logs and configurations to assist in immediate problem resolution. Managed customer contracts and renewals. Working standby rotation and being on-call to support our customers 24x7
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Engineer
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Oct 2000 - Jun 2007
Field Engineer providing reactive and proactive support services on HPUX and Windows environments(HP9000, HP3000, Integrity, x86, SAN Solutions). Performing proactive services, such as firmware, software and hardware upgrades to meet customer needs in keeping systems up to date. Performing installs of new systems as well as system upgrades. Field Engineer providing reactive and proactive support services on HPUX and Windows environments(HP9000, HP3000, Integrity, x86, SAN Solutions). Performing proactive services, such as firmware, software and hardware upgrades to meet customer needs in keeping systems up to date. Performing installs of new systems as well as system upgrades.
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Education
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1998 - 2000
Elmhurst College
Bachelor of Applied Science (B.A.Sc.), Information Systems -
1996 - 1998
College of DuPage
Associate of Science (A.S.), Information Technology
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