Infraestructure and Communications Manager

• Feb 2023 - Present

Auxiliar de soporte de TI

• Jan 2023 - Feb 2023

Account Manager/Consultant

• Oct 2022 - Jan 2023

*Lead the client through consultancies that support the search for high-impact solutions, to get them to channel their investment in the company's products and services. *Have a customer portfolio, maintain and develop a new portfolio of potential customers, which generate business continuity. *Ensure customer success and optimize service contracts Newspaper. *Serve, protect and increase the installed base of customers with contracts of recurring services, managing the relationship with the client, supporting the training of users and solutions and also in the use of the technology and support in solving possible problems. *Integral operation of the project from the opportunity to the sale. Show less

Technical Support Specialist

• Sep 2022 - Dec 2022

*Working exclusively as technical support for a clinic. *Technical assistance in PC equipment, laptops, and printers for the all clinic staff. *Primary level technical assistance in the clinic's EMR. *Escalate EMR problems to the corresponding area and perform the Follow-up for problem solving. *Ticket management using Jira Software. *Working exclusively as technical support for a clinic. *Technical assistance in PC equipment, laptops, and printers for the all clinic staff. *Primary level technical assistance in the clinic's EMR. *Escalate EMR problems to the corresponding area and perform the Follow-up for problem solving. *Ticket management using Jira Software.

Presales Engineer

• Jan 2021 - Jan 2022

*Technically verify solutions for future projects. * Design solutions according to customer requirements. * Guide the client through consultancies that support the search for solutions, in order to achieve their investment in the company's products and services. * Develop a new portfolio of prospective clients, generating continuity in the business. *Present the portfolio of solutions to the client and analyze the solutions of interest. * Expand customer relationships to explore new market opportunities. * Collaborative work with the project and commercial team. Show less

Support Enginieer

• Oct 2020 - Jan 2022

* To plan and schedule daily workload and seek advice and guidance for more complex resolution of IT problems. * Understanding user’s software / hardware requirements, and clarify what is required and to follow-up with basic action plans. * Keeping the user and the IT Team updated about the progress and problem resolution using written communications. * To maintain accurate stock levels, and work with the Asset Management team to account for all hardware. * To plan and schedule daily workload and seek advice and guidance for more complex resolution of IT problems. * Understanding user’s software / hardware requirements, and clarify what is required and to follow-up with basic action plans. * Keeping the user and the IT Team updated about the progress and problem resolution using written communications. * To maintain accurate stock levels, and work with the Asset Management team to account for all hardware.

Network and IT support

• Jun 2019 - Oct 2020

*Provide technical assistance to the entire client portfolio *Provide solutions to the network problems of our client portfolio. * Keeping the clients and the SAP IT Team updated about the progress and problem resolution using verbal and written communications. *Solutions in: Video surveillance, Cyber​​security, Structured cabling, IP telephony *Provide technical assistance to the entire client portfolio *Provide solutions to the network problems of our client portfolio. * Keeping the clients and the SAP IT Team updated about the progress and problem resolution using verbal and written communications. *Solutions in: Video surveillance, Cyber​​security, Structured cabling, IP telephony

Installation Services Technician

• Apr 2019 - May 2019

* Fiber optic installation at to the home. * Work at height. * Generate daily reports of each installation. *Gpon equipment configuration. * Fiber optic installation at to the home. * Work at height. * Generate daily reports of each installation. *Gpon equipment configuration.

Systems Assistant

• Aug 2018 - Feb 2019

*Technical support to the company. *Installation of CCTV, access control and structured cabling. * Preventive and corrective maintenance to PCs and printers. * Manage the network. * Maintenance of medical equipment. *Analyze quotes for the purchase of new equipment. *Technical support to the company. *Installation of CCTV, access control and structured cabling. * Preventive and corrective maintenance to PCs and printers. * Manage the network. * Maintenance of medical equipment. *Analyze quotes for the purchase of new equipment.

Internship

• Mar 2018 - Jul 2018