Gonca Gokturk Karaman

ICCO Support Officer at SEV American College - Özel SEV Lisesi
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Istanbul, Turkey, TR
Languages
  • English -

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Bio

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Experience

    • Türkiye
    • Education Administration Programs
    • 1 - 100 Employee
    • ICCO Support Officer
      • Sep 2023 - Present

    • Principal’s Assistant
      • Mar 2017 - Aug 2023

    • Türkiye
    • Hospitality
    • 1 - 100 Employee
    • Assistant Director of Sales
      • Jul 2016 - Mar 2017

      o Sales Calls to target accounts o Preparing group & catering forecast o Following up the proposals o Leading Group & Event team o Sales Calls to target accounts o Preparing group & catering forecast o Following up the proposals o Leading Group & Event team

    • United States
    • Hospitality
    • 700 & Above Employee
    • Senior Event Manager - Istanbul Marriott Hotel Sisli
      • Sep 2013 - Jun 2016

      o Organize Marriott Global Training with Head Office o Analizes the guest needs and expectations and guides the team to serve brilliant service o Reviews optional business and plans actions to confirm business in hotel o Leading event team / controlling details o Attends weekly sales strategy meetings o Attends revenue meetings o Prepares Month End Reports o Organizes; event only business, group business, weddings, social events etc. o Organizes; specially Pharma and Doctor Congress o Handling all Govermental business&events o Makes Pre and post event calls /meetings with event planer to develop hotel service o Organizes internal meetings for increasing event satisfaction o Focuses on motivation of Event Sales team Show less

    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • Assistant Event Sales Manager
      • Feb 2013 - Sep 2013

      o Creates formats for proposal, contract, menu formats – pre-opening o Creates formats for necessary documents of event sales department – pre-opening o Built Delphi system for booking meetings and events – pre-opening o Organizes; event only business, group business, weddings, social events etc. o Sales Calls for asking business and presenting the new hotel chain o Forecast event budget, monitors on the books business and report to Director of Event Management and Director of Revenue Management. Show less

    • United States
    • Hospitality
    • 700 & Above Employee
    • Assistant Event Manager - Istanbul Marriott Hotel Asia
      • Jun 2009 - Feb 2013

      o Attending weekly organization meeting o Working directly with the organizers on their event programs and requirements in order to provide professional advice to faci litate and assist on their planning o Conducts venue inspections with the organizers or external contractors for planning meeting or event setup o Provides menu recommendations or custom menu design to offer service flexibility as well as to drive upselling o Coordinates on audio visual, floral arrangements and other event requirements with hotel operating teams. o Organizes: event only business, group business, weddings, social events etc. o Reviews and confirms group billing arrangements with the organizers prior to the events o Attending weekly forecast meeting o Attends internal Events Standard Meetings and external business meetings o Reviews event budget on weekly basis and makes revenue management to reach the event budget o Works on guests loyalty, making courtesy visits o Works on guest satisfaction; controls all details of the events and be sure about guest satisfaction o Organizes: event only business, group business, weddings, social events etc. o Monitors yearly budget of Event Department and presenting to Event Manager Show less

    • Hospitality
    • 700 & Above Employee
    • Event Coordinator
      • May 2008 - Jun 2009

      o Doing Telemarketing for need periods o Preparing proposals and following up o Organizing meetings and events o Provides accurate and timely events information to internal departments through Group resume and event order to ensure all clients ’ requests will be properly executed and delivered o Doing Telemarketing for need periods o Preparing proposals and following up o Organizing meetings and events o Provides accurate and timely events information to internal departments through Group resume and event order to ensure all clients ’ requests will be properly executed and delivered

Education

  • Anadolu Üniversitesi
    Turizm ve Otel İşletmeciliği, Turizm ve Seyahat Hizmetleri Yönetimi
    2003 - 2008

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