Gonca Gokturk Karaman
ICCO Support Officer at SEV American College - Özel SEV Lisesi- Claim this Profile
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Bio
Experience
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SEV American College - Özel SEV Lisesi
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Türkiye
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Education Administration Programs
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1 - 100 Employee
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ICCO Support Officer
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Sep 2023 - Present
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Principal’s Assistant
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Mar 2017 - Aug 2023
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Sheraton Grand Istanbul Atasehir
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Türkiye
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Hospitality
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1 - 100 Employee
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Assistant Director of Sales
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Jul 2016 - Mar 2017
o Sales Calls to target accounts o Preparing group & catering forecast o Following up the proposals o Leading Group & Event team o Sales Calls to target accounts o Preparing group & catering forecast o Following up the proposals o Leading Group & Event team
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Senior Event Manager - Istanbul Marriott Hotel Sisli
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Sep 2013 - Jun 2016
o Organize Marriott Global Training with Head Office o Analizes the guest needs and expectations and guides the team to serve brilliant service o Reviews optional business and plans actions to confirm business in hotel o Leading event team / controlling details o Attends weekly sales strategy meetings o Attends revenue meetings o Prepares Month End Reports o Organizes; event only business, group business, weddings, social events etc. o Organizes; specially Pharma and Doctor Congress o Handling all Govermental business&events o Makes Pre and post event calls /meetings with event planer to develop hotel service o Organizes internal meetings for increasing event satisfaction o Focuses on motivation of Event Sales team Show less
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Shangri-La Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Assistant Event Sales Manager
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Feb 2013 - Sep 2013
o Creates formats for proposal, contract, menu formats – pre-opening o Creates formats for necessary documents of event sales department – pre-opening o Built Delphi system for booking meetings and events – pre-opening o Organizes; event only business, group business, weddings, social events etc. o Sales Calls for asking business and presenting the new hotel chain o Forecast event budget, monitors on the books business and report to Director of Event Management and Director of Revenue Management. Show less
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Assistant Event Manager - Istanbul Marriott Hotel Asia
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Jun 2009 - Feb 2013
o Attending weekly organization meeting o Working directly with the organizers on their event programs and requirements in order to provide professional advice to faci litate and assist on their planning o Conducts venue inspections with the organizers or external contractors for planning meeting or event setup o Provides menu recommendations or custom menu design to offer service flexibility as well as to drive upselling o Coordinates on audio visual, floral arrangements and other event requirements with hotel operating teams. o Organizes: event only business, group business, weddings, social events etc. o Reviews and confirms group billing arrangements with the organizers prior to the events o Attending weekly forecast meeting o Attends internal Events Standard Meetings and external business meetings o Reviews event budget on weekly basis and makes revenue management to reach the event budget o Works on guests loyalty, making courtesy visits o Works on guest satisfaction; controls all details of the events and be sure about guest satisfaction o Organizes: event only business, group business, weddings, social events etc. o Monitors yearly budget of Event Department and presenting to Event Manager Show less
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Conrad Hotels & Resorts
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Hospitality
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700 & Above Employee
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Event Coordinator
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May 2008 - Jun 2009
o Doing Telemarketing for need periods o Preparing proposals and following up o Organizing meetings and events o Provides accurate and timely events information to internal departments through Group resume and event order to ensure all clients ’ requests will be properly executed and delivered o Doing Telemarketing for need periods o Preparing proposals and following up o Organizing meetings and events o Provides accurate and timely events information to internal departments through Group resume and event order to ensure all clients ’ requests will be properly executed and delivered
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Education
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Anadolu Üniversitesi
Turizm ve Otel İşletmeciliği, Turizm ve Seyahat Hizmetleri Yönetimi