Experience

WeDriveU

• United States
• Transportation/Trucking/Railroad
• 200 - 300 Employee

• Operations Manager - Washington University in St. Louis Account

  • Dec 2022 - Present

  - Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management.) - Support the development of company policy and procedures. - Support the Program Manager in day-to-day operational insight, including payroll, scheduling, and compliance. - Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client. - Analyze and interpret ridership numbers and suggest route changes accordingly. - Monitor and track revenue loss by continuously leading training sessions to comply with local agencies' permit terms. - Analyze KPIs and make adjustments based on data interpretation. - Monitor and Manage verbal and written communications between candidate, hiring manager, and Human Resources Show less



EverDriven

• United States
• Shuttles and Special Needs Transportation Services
• 100 - 200 Employee

• Account Operations Manager

  • Dec 2021 - Dec 2022

  -Coordinate operations with multiple EverDriven departments, third-party transportation service providers, school districts, and parents to ensure efficient, successful, and safe alternative student transportation. - Deep dive metrics to drive KPIs to minimize cost, maximize profit margins and ensure high caliber performance. - Synchronize with Business Development to expand into new markets and retain/grow existing business. -Coordinate operations with multiple EverDriven departments, third-party transportation service providers, school districts, and parents to ensure efficient, successful, and safe alternative student transportation. - Deep dive metrics to drive KPIs to minimize cost, maximize profit margins and ensure high caliber performance. - Synchronize with Business Development to expand into new markets and retain/grow existing business.



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Jul 2018 - Jul 2020

  - Promoted from Management Trainee Program to Assistant Manager within the first year of being with the company. - Established and expanded 23 corporate account relationships while driving revenue and generating over $70k in sales. - Increased Branch sales by 17% training 15 new hires in sales & service tactics. - Led logistical support with accelerated revenue and in turn, increased inventory to match demand. - Initiated programs that standardized employee training, which increased customer satisfaction by 35%. Show less



PLS Logistics Services

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Business Account Executive

  • Jan 2018 - Jul 2018

  - Handle client service issues to the point of resolution. - Develop potential customers for the book of business. - Build and foster strong relationships with clients worldwide. - Negotiate client and carrier freight rates. - Liaison between shipper, consignee, and carrier. - Handle client service issues to the point of resolution. - Develop potential customers for the book of business. - Build and foster strong relationships with clients worldwide. - Negotiate client and carrier freight rates. - Liaison between shipper, consignee, and carrier.



Pilot Flying J

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Jul 2016 - Oct 2017

  - Identified current and future customer requirements by establishing rapport with potential and actual. customers and other persons in a position to understand service and sale requirements. - Maintained store staff by recruiting, selecting, orienting, and training employees. - Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identified current and future customer requirements by establishing rapport with potential and actual. customers and other persons in a position to understand service and sale requirements. - Maintained store staff by recruiting, selecting, orienting, and training employees. - Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.



American Sociological Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Sociological & Economics NSF

  • May 2015 - May 2016