Experience

Jinni

• Israel
• Entertainment Providers
• 1 - 100 Employee

• Sr. Director Customer Success

  • Dec 2013 - Feb 2017

  Israel Account Management for all post-sales activity of Jinni's Discovery product (AT&T, TELUS, COMCAST, VUDU, TELEFONICA, PROXIMUS and more) through trustful business relationship-building, product knowledge, planning and execution. Projects planning for Programmatic Ads (DSP) on one hand and account management on the other, yes it can be done... Speak with customers about the most relevant features/functionality for their specific business needs and then determine business and technical… Show more Account Management for all post-sales activity of Jinni's Discovery product (AT&T, TELUS, COMCAST, VUDU, TELEFONICA, PROXIMUS and more) through trustful business relationship-building, product knowledge, planning and execution. Projects planning for Programmatic Ads (DSP) on one hand and account management on the other, yes it can be done... Speak with customers about the most relevant features/functionality for their specific business needs and then determine business and technical requirements. Track all accounts and measure accounts KPIs like NPS, Retention and identify churn risks. Operation tier 3 team responsibility - upgrades planning, preventive monitoring, customers issues for all B2B clients/integration: schedule, cost, capacity, risk, quality Push forward the Jinni's business needs with the clients, finding the optimal balance between the client’s needs and those of the company. Show less



ARRIS

• United States
• Telecommunications
• 700 & Above Employee

• Program Manager - Pre/Post sales support

  • 2011 - 2013

  San Francisco Bay Area Program Manager, Pre/Post sales support in high growth technology companies. Managed all aspects of assigned customer accounts to insure both customer and business objectives were met while also acting as a technical support. Supported Product Marketing and Sales teams with New Product Introduction and system integration efforts for strategic customers engagements. Provided Sales Operation support including, but not limited to, IBM Cognos TM1 forecast planning reports, SalesForce daily… Show more Program Manager, Pre/Post sales support in high growth technology companies. Managed all aspects of assigned customer accounts to insure both customer and business objectives were met while also acting as a technical support. Supported Product Marketing and Sales teams with New Product Introduction and system integration efforts for strategic customers engagements. Provided Sales Operation support including, but not limited to, IBM Cognos TM1 forecast planning reports, SalesForce daily tasks, creating presentations, arranging training, customer meetings and etc. Pre-sales activity includes in-house testing, customer lab setup and field setup, demos, system architectures and technical inquiries. Show less



BigBand Networks

• United States
• Telecommunications
• 1 - 100 Employee

• Director of SQA

  • 2008 - 2011

  San Francisco Bay Area Successfully built Cross-Functional multi-site team consisting 8 direct/8 indirect engineers in two locations (US and China),motivating them to withstand objective targets and time schedules. Managed over $1M budget (CAPEX and OPEX) with a very high degree of accuracy. Managed the BigBand Networks lab operation, worth of $3 Million, ensuring no down time. Lab consist with two live CableTV Headends and 3rd party equipment from Motorola, Arris, Cisco, Tivo, Harmonic, Seachange, Concurrent… Show more Successfully built Cross-Functional multi-site team consisting 8 direct/8 indirect engineers in two locations (US and China),motivating them to withstand objective targets and time schedules. Managed over $1M budget (CAPEX and OPEX) with a very high degree of accuracy. Managed the BigBand Networks lab operation, worth of $3 Million, ensuring no down time. Lab consist with two live CableTV Headends and 3rd party equipment from Motorola, Arris, Cisco, Tivo, Harmonic, Seachange, Concurrent and etc. TL9000 Internal Auditor, overall responsibility for implementing and maintaining successful TL9000 Certification, mainly for Customer Support group. Long experience in integrating projects which involve both HW and SW.

• Sr. SQA Manager

  • 2004 - 2008

  Tel-Aviv Israel Managed a SQA group in Bigband Israel for the IPTV, SDV and SVA product lines. Responsible for testing methodology and testing activity, managing shared projects across sites (California, Boston ,Tel-Aviv & China), staffing and team deployment for support of the BigBand Business Units.



Israel Airport Authority

• Airlines and Aviation
• 300 - 400 Employee

• Project Manager

  • 2001 - 2003

  Israel Part of the active and passive network communication design team for the IAA Ben-Gurion airport. Planning up to 120 communication/computer rooms and the infrastructure for IT, telephones, paging, closed circuit television, and access control. Characterizing the system requirements for parking lot management and high-voltage systems, with experience in Category 5, 5E, 6 and fiber optic cabling. Following up on changes and project progress. Writing FDD documents and defined the… Show more Part of the active and passive network communication design team for the IAA Ben-Gurion airport. Planning up to 120 communication/computer rooms and the infrastructure for IT, telephones, paging, closed circuit television, and access control. Characterizing the system requirements for parking lot management and high-voltage systems, with experience in Category 5, 5E, 6 and fiber optic cabling. Following up on changes and project progress. Writing FDD documents and defined the requirement for IAA. Working with project architects civil engineers in all matters pertaining to communication rooms. Coordinating all interaction with outside contacts such as government agencies. Show less



Emblaze Systems

• Software Development
• 1 - 100 Employee

• QA Engineer

  • 1999 - 2000

  Israel QA Engineer for Video streaming server and Mobile players. Designed, documented, and executed test cases for Motorola and Samsung mobile devices Java players, Emblaze video streaming servers and encoders.