Gohar Safaryan

Deputy Manager (Sales and Customer Service) at Vardanyan & Partners Law Firm
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Contact Information
us****@****om
(386) 825-5501
Location
Yerevan, Armenia, AM
Languages
  • English Full professional proficiency
  • Russian Full professional proficiency
  • Armenian Native or bilingual proficiency

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Credentials

  • Agile Foundations
    LinkedIn
    May, 2022
    - Sep, 2024
  • Project Management Foundations
    LinkedIn
    May, 2022
    - Sep, 2024
  • Project Management Simplified
    LinkedIn
    May, 2022
    - Sep, 2024
  • Effective Selling Skills
    IAB International Academy of Business
    Jul, 2018
    - Sep, 2024
  • Women’s Entrepreneurship
    American University of Armenia
    Nov, 2016
    - Sep, 2024
  • English Language Course (C1 Level Certification)
    Eastbourne School of English, England
    Jul, 2012
    - Sep, 2024
  • Trial Advocacy Skills Course
    ABA/ROLI-Armenia
    Dec, 2009
    - Sep, 2024
  • DELF A2
    Ministry of National Education of French Republic

Experience

  • Vardanyan & Partners Law Firm
    • Armenia
    • Legal Services
    • 1 - 100 Employee
    • Deputy Manager (Sales and Customer Service)
      • May 2017 - Present

      - Business Processes • Identify essential workflows, processes and system functions, document policies, write standard operating procedures, manuals, checklists, sample documents, forms, etc. • Improve systems by studying current practices, identifying problems, writing improved procedures; identify new business opportunities • Select and recruit team members, provide coaching and/or mentoring support to team members- Sales & Customer Service • Advise, guide, and educate customers, analyze their requirements, and recommend legal services that match their needs, cross-sell and up-sell; provide responses to all inquiries by maintaining high quality of services and performance standards • Develop meaningful relationships with customers to encourage trust and loyalty; administer customer complaints and ensure timely resolution • Negotiate contract terms with clients; create, prepare, review, and edit all contracts; issue invoices and bills, collect payments • Supervise calls and correspondence by junior staff; support and advise lawyers in their communication with clients

  • Plantz.am
    • Austria
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Co-Founder
      • Sep 2019 - Present

      - Develop business strategies, set up processes and systems, manage operations- Responsible for product development, marketing, sales, website development (WordPress) - Develop business strategies, set up processes and systems, manage operations- Responsible for product development, marketing, sales, website development (WordPress)

  • “Eagle” US Visa Services
    • Immigration Consultant
      • Jan 2016 - Present

      - Communicate with clients and understand their needs- Review documentation, advise on required procedures and on immigration laws- Prepare and file applications - Communicate with clients and understand their needs- Review documentation, advise on required procedures and on immigration laws- Prepare and file applications

  • Armenian Branch Office of “Abhinav Outsourcings” Private Limited
    • Senior Consultant | Manager
      • Nov 2014 - Dec 2015

      - Provide advice, information and guidance on Armenian and US immigration laws and other legal matters- Organize and manage all the processes connected to the activities of the branch office (HR, accounting, marketing, administrative duties, etc.) - Provide advice, information and guidance on Armenian and US immigration laws and other legal matters- Organize and manage all the processes connected to the activities of the branch office (HR, accounting, marketing, administrative duties, etc.)

  • LimeTech LLC
    • Armenia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Care Manager
      • Oct 2013 - Oct 2014

      - Organize and manage trainings for customers; communicate with customers- Analyze statistics on customer service, write reports - Organize and manage trainings for customers; communicate with customers- Analyze statistics on customer service, write reports

  • Scientific Centre of Drug and Medical Technology Expertise
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Lawyer
      • Aug 2012 - Oct 2013

      - Draft and revise agreements and other legal documents- Research laws; study legal documents to verify their compliance with the law- Cooperate with other government agencies - Draft and revise agreements and other legal documents- Research laws; study legal documents to verify their compliance with the law- Cooperate with other government agencies

  • Chamber on Civil and Administrative cases of the Cassation Court
    • Judge Assistant
      • 2010 - 2011

      - Conduct legal research- Prepare draft orders and opinions- Administrative duties - Conduct legal research- Prepare draft orders and opinions- Administrative duties

  • First Instance Court of General Jurisdiction of Arabkir and Qanaqer-Zeytun Communities
    • Judge Secretary
      • 2010 - 2010

      - Manage the day-to-day inflow and outflow of legal files- Draft court documents- Archive court cases - Manage the day-to-day inflow and outflow of legal files- Draft court documents- Archive court cases

Education

  • International Scientific-Educational Center of the NAS RA
    Master of Laws - LLM
    2010 - 2012

Community

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