Experience

Play Management

• Malaysia
• Hospitality
• 1 - 100 Employee

• Senior Associate/Team Leader

  • Nov 2022 - Present

  - Accomplishes team results by communicating job expectations, planning, monitoring and appraising job results.- Monitor and assist team members with work progress and make adjustments as needed.- Supervised and led the team in achieving departmental and organizational goals.- Delegate work duties to team members to attain objectives.- Engaged in regular meetings with the director to strategize and enhance team performance in alignment with company objectives.- Provide project updates on a consistent basis to the director and other departments about strategy, and adjustments.- Assist guests in making room reservations to achieve the company's sales objectives. Show less

• Associate

  • Feb 2022 - Oct 2022

  - Assist guests in making room reservations or responding to any reservation inquiries.- Assist guests with check-in/out procedures of the accommodation.- Manage, record, and solve guest complaints.- Report to the Operation Manager of any relevant feedback from Guests or other departments.- Create new listings on platforms such as Agoda, Booking.com, and Airbnb.- Track and report on all pricing and inventory activities on a day-to-day basis and carry out daily pricing and inventory actions in order to maximize the revenue of the company.- Ensuring holiday periods or peak seasons are correctly priced and inventory managed.- Monitor price levels against changing demands, seasons, and market conditions. Show less



Steel Recon Industries Sdn. Bhd.

• Manufacturing
• 1 - 100 Employee

• Sales And Marketing Intern

  • Jan 2021 - Mar 2021

  - Answering customer queries about product specifications and uses. - Deliver customer service and quick respond to all customer enquiries such as email, phone call, or walk-in customers. - Provide daily support and operations to the Sales department. - General admin such as filling and data key in. - Answering customer queries about product specifications and uses. - Deliver customer service and quick respond to all customer enquiries such as email, phone call, or walk-in customers. - Provide daily support and operations to the Sales department. - General admin such as filling and data key in.



KH Event Management Sdn. Bhd.

• Event Crew

  • May 2018 - Mar 2019

  - Helping with event flow. - Manage customers’ comments and complaints. - Work with customers to understand requirements and provide exceptional service. - Work as registration and information counter to provide registration service to every customer and solve issues of the customer. - Helping with event flow. - Manage customers’ comments and complaints. - Work with customers to understand requirements and provide exceptional service. - Work as registration and information counter to provide registration service to every customer and solve issues of the customer.