Experience

CTBC Bank Co. Ltd. (Singapore)

• Singapore
• Banking
• 100 - 200 Employee

• Operation Management Manager

  • May 2013 - Present



CIMB Bank

• Singapore, Singapore

• Customer Service Manager

  • May 2010 - Apr 2011

  -Lead and manage a team of service staff at the branch to provide banking services to customers. -Manage daily operational and service aspects of the branch. -Ensure compliance with regulatory requirements and operational procedures. -Handle customers’ complaints with satisfactory resolution. -Lead and manage a team of service staff at the branch to provide banking services to customers. -Manage daily operational and service aspects of the branch. -Ensure compliance with regulatory requirements and operational procedures. -Handle customers’ complaints with satisfactory resolution.



OCBC

• Singapore
• Banking
• 700 & Above Employee

• Senior Officer

  • Oct 2006 - Oct 2008

  -Deliver quality customer service, cross-selling the bank’s products and proactively encourage referrals. -Resolve difficult customer situations within certain established standards and guidelines. -Ensure customer service quality index, compliance to the bank’s regulations and policies are met -Handling cash operation in the branch. -Planning tellers’ duties, off days and annual leaves as well as effective leadership and motivation of the tellers in order to achieve maximum efficiency and productivity of the branch.



Otis Elevator Co.

• Consumer Services
• 700 & Above Employee

• Administrator (Support to Project Manager)

  • Aug 2003 - Oct 2006

  -Perform administrative duties related to the operation of the department -Perform data entry and assist in statistical report compilation -Distribution and coordination of the technicians’ transport vehicles and company apparels. -Perform administrative duties related to the operation of the department -Perform data entry and assist in statistical report compilation -Distribution and coordination of the technicians’ transport vehicles and company apparels.



OCBC

• Singapore
• Banking
• 700 & Above Employee

• Customer Service Representative/Teller

  • Jun 1991 - Nov 2000