Experience

Kristu Jayanti College Autonomous

• India
• Higher Education
• 300 - 400 Employee

• Choir and Music Instructor

  • Apr 2023 - Present



Baldwin Boys' High School

• Bengaluru, Karnataka, India

• Music Instructor

  • Jun 2022 - Aug 2023



WhiteHat Jr

• India
• E-Learning Providers
• 700 & Above Employee

• Piano Tutor

  • Jul 2021 - Sep 2022



PNC Cognitio School

• Primary and Secondary Education
• 1 - 100 Employee

• Music Instructor

  • Aug 2019 - Mar 2020



Amazon

• United States
• Software Development
• 700 & Above Employee

• Investigation Specialist 1

  • Jun 2016 - Jul 2019

  I am a part of Product Quality investigations team (Safety) at Bangalore, a sub-function of Transaction Risk Management Systems, the objective is to reduce all product related customer complaints across Amazon's marketplace platforms in US, UK, Canada and India. Working with business teams, legal and other stakeholders to ensure all products sold on Amazon comply to standards which also includes- • Identification, analysis and actioning on compromised financial account • Operating within industry approved standards of confidentiality and data security standards • Identify fraud patterns and Modus operandi(s) that would have a direct impact on the bottom line /bad debt rate for amazon.com. • Take appropriate action on investigated transactions based on established SOPs and tools. • Document actions by providing detailed annotations. • Maintain the required Quality and Productivity metrics for the process • Deep dive to explore multiple options and justify decision as per the research and come to the conclusion. • Root cause analysis and decision recommendation making ability to maintain a secure platform. • Ability to take independent decision in an ambiguous situation • Ability to make effective escalation decision and take action promptly • Independent assessment on complex decisioning around accounts sanitization.Ensuring safety before enforcing action and trust post enforcement of action to retain accounts. Show less