Graduate Management Trainee

• Jun 2023 - Present

Gathering as much information on the company and participating in on-the-job training wherever possible. Participating in meetings, workshops, and team building events.

CREDIT RECOVERY TEAM LEAD

• Apr 2023 - Present

-Lead, train and motivate a team of collection specialists to achieve set targets and increase productivity.-Assign specific tasks to team members and monitor the progress of work to ensure quality and accuracy.-Work closely with the Credit Control Manager to ensure that work processes are carried out efficiently and effectively.-Monitor and analyze data trends to ensure optimal performance of the team and recommend improvements where necessary.-Develop and implement strategies to recover delinquent debt and minimize financial losses for KOOLBOKS.-Ensure compliance with KOOLBOKS policies and procedures and local, state and federal laws governing debt collection.-Ensure timely and accurate reporting of collection activities to the Credit Control Manager.-Conduct regular performance evaluations of team members and provide feedback on areas for improvement.-Build and maintain positive relationships with customers, vendors, and other stakeholders to enhance the collection process.-Participate in training and development programs to enhance knowledge and skills in debt collection, leadership and management. Show less

Credit Recovery Specialist

• Sep 2022 - Apr 2023

COLLECTION SPECIALIST

• Aug 2022 - Sep 2022

LOAN RECOVERY OFFICER

• May 2021 - Sep 2022