GODSPOWER UCHE OCHIOBI

BUSINESS MANAGER. FIDESIC NIG LIMITED (PTSP) at Venture Garden Group
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Contact Information
us****@****om
(386) 825-5501
Location
NG
Languages
  • English Native or bilingual proficiency
  • Igbo Native or bilingual proficiency

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Oguntala Segun Niyi ( ITIL V3 Certified,Comptia A,Ccna,Nim)

Godspower is dedicated and passionate service delivery professional quick in delivery and achiving set goals. He also keeps improving himself and upgrading his skills. His tenacity and commitment are commendable. I recommend him to anyone needing his services and expertise

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Credentials

  • Risk Based Anti-Money Laundry/Combating the Financing of Terrorism - Internal Auditor
    ARC Global IT Solutions
    Apr, 2022
    - Nov, 2024
  • Information Security Management System (ISMS) - ISO 27001 Lead Implementer
    PECB
    Feb, 2021
    - Nov, 2024
  • Scrum Fundamental Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Jul, 2020
    - Nov, 2024
  • Scrum Master Certification Preparation
    Udemy
    Jul, 2020
    - Nov, 2024
  • Information Security Awareness ISO 27001-2013-COVID19 Update
    Udemy
    Jun, 2020
    - Nov, 2024
  • Mini-MBA: Business Administration, Management and Operations
    Global Analyst Academy
    Jun, 2020
    - Nov, 2024
  • Operations-management-supply-chains-products-and-services
    Udemy
    May, 2020
    - Nov, 2024
  • Agile Fundamentals Including Scrum and Kanban
    Udemy
    Mar, 2020
    - Nov, 2024
  • ISO 20000-1. IT Service Management System Cert
    Udemy
    Jan, 2020
    - Nov, 2024
  • Project-Management-Training-Fundamentals
    Udemy
    Jun, 2019
    - Nov, 2024
  • The-Complete-Financial-Analyst-Course 2018
    Udemy
    Oct, 2018
    - Nov, 2024
  • Lean Six Sigma Green Belt Certification
    Udemy
    Aug, 2018
    - Nov, 2024
  • ITIL v3 Foundation
    -

Experience

  • Venture Garden Group
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • BUSINESS MANAGER. FIDESIC NIG LIMITED (PTSP)
      • Jan 2022 - Present

      • Manage POS Sales, Deployment & Support. • Develop OKRs that tend to growth and business expansion• Design and implement business plans and strategies to promote the attainment of company goals• Organize and coordinate operations in ways that ensure maximum productivity• Implement efficient processes and look for new opportunities.• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness• Maintain relationships with partners/vendors/suppliers• Assess overall company performance against objectives• Ensure adherence to legal rules and guidelines

    • INTERNATIONAL ORGANISATION FOR STANDARDIZATION (ISO) CHAMPION. VENTURE GARDEN GROUP (VIGIPAY)
      • Jan 2021 - Present

      • Provide the needed support to the central team driving the implementation of the Integrated Management Systems (Info Security, Risk, Quality, Business Continuity)• Ensure relevant ISO requirements (relevant documents, records, evidence) related to the team they represent are in place and complied with by their respective teams.• Promote Risk-based practices (e.g., Information Security Awareness, Risk Assessment) within their team, before and after the certification• Interface with the external auditors to provide any required documentation and/or evidence that may be required during the mock and main audit.• Any other assigned responsibility within the scope of the ISMS and other applicable ISO Standards such as Risk (31000), Quality (9001) and Business Continuity (22301) that may be adopted by the organization.

    • PROJECT MANAGER. VENTURE GARDEN GROUP (VIGIPAY)
      • Apr 2021 - Dec 2021

      • Identifying and managing project scope, objectives, and critical success factors by gaining a thorough understanding of the business requirements.• Leading the identification of critical dependencies and risks likely to impact cost, time, and quality, early in the project life cycle.• Ongoing management and mitigation of risks, issues and dependencies as it affects VigiPay projects, escalating as appropriate and owning them through to resolution.• Manage communication between Product Management, Engineering, and business stakeholders to ensure seamless and timely project delivery.• Supporting the utilization of agile framework in management and delivery of VigiPay projects.• Create and maintain all VigiPay project documentation and project plans.• Track and report VigiPay project progress to stakeholders with a focus on budget, scope and technical resources.• Analyze and execute improvement strategies based on project outcomes, e.g. lessons learnt, customer feedback and project closure reviews• Ensured that each project must have a PID (Project Initiation Document) signed off by both parties and ensure each IMTO integration is concluded within PID timeline

    • OPERATIONS MANAGER. VENTURE GARDEN GROUP (VIGIPAY)
      • Feb 2019 - Apr 2021

      • Fidesic PTSP Operations Manager (Refer to Fidesic operations Team Lead Functions)• Manage IMTO’s (International Money Transfer Operator) cross border Remittance• Ensure timely Disbursement and Remittance of funds within the agreed SLA.• Proactive identification, documentation, and socialization of regulatory standards required for VigiPay Industry• Identify operations required for each Vigipay Products and ensure the operational requirement is incorporated into each sprint planning session• Organize product training and simulation for team members. Scrum Master- Clients integration and onboarding • Ensure SLA is drafted for all external parties engaged• Vigipay AML-CFT/Compliance/Regulatory Officer• Tracks the performance of all SBU solutions and ensures all hindrances are eliminated.• Ensure organizational assets and tools (e.g. OneDrive, ERP, Jira, Intranet, etc.) are utilized• Drives continuous service improvement and operational standards e.g. Info Security awareness, Health, and Safety Standards, etc.• Ensures Standard Operational processes and procedures are adequate and can recommend areas of improvement.• Ensure Customer happiness and satisfaction with services, culminating in revenue assurance for the business• Manage people, processes, and resources to deliver the business vision, mission, and objectives• Define, track, measure KPI + OKR + Metrics relevant to ensure optimal service and business performance• Handle departmental MPR and QPR• Put in place controls that help mitigate risks from process failure and operational inefficiencies• Drive or support the implementation of new policies/processes, tools, initiatives, aligning to enterprise initiatives / companywide Agenda e.g. EDP, SCRUM • Put in practices that help to cut cost/wastes and assure revenue in the most operationally viable manner

    • TEAM LEAD, OPERATIONS. (FIDESIC POS/mPOS)
      • Dec 2017 - Feb 2019

      • Achieved over 120 % Increase in POS Transaction Value and Volume • Achieved over 85 % Increase in mPOS terminals acceptance nationwide• Enforced proper documentation of all deployed assets thereby saving revenue lost. • 80% completion of POS Portal (Paypad) Optimization• Supervision of POS Support Officers.• Oversee the Configuration & Deployment Team charged with the responsibility of providing technical support to the customer service unit, provisioning POS terminals and interfacing with NIBSS to ensure Fidesic terminals are properly setup for smooth operations• Manage Operational Inventory and maintain a database of all assets deployed• Bank engagements and switching company engagements• Attend industry meetings and liaise with industry stakeholders to ensure Fidesic effectively discharges her PTSP functions• Interface with all stakeholders to ensure prompt and collaborative service delivery to all customers (internal and external)• Conduct researches on methods for guaranteeing operational efficiency• Business Research to identify new opportunities • Data Mining & Analytics • Convert complex data and findings into understandable tables, graphs, and written reports.• Generate periodically an ad hoc reports as may be required by management and other units• Introduced “Happy Customer/ Happy Fidesic(VGG)” (A satisfied customer is the best business strategy)

  • First Bank of Nigeria Ltd.
    • Financial Services
    • 700 & Above Employee
    • ATM/POS SUPPORT EXECUTIVE
      • Dec 2008 - Dec 2017

      • Grew POS usage (increase POS terminals acceptance) from 5,000 to 22,000 • Achieved growth in POS Transaction Value from N4.2 Billion to above N50 Billion per month • Configuration and Deployment of POS terminals. • First & Second Level Technical Maintenance /support for all deployed POS terminals. • Managed FirstBank relationships with various Payment Terminal Service Providers (PTSP), Processors and the Payment aggregator. • Automation of POS terminal request from Branches. • Facilitated the automation and integration of POS terminals with the core Banking application to enable transaction real-time settlement • Integration and Implementation of Olympos that route & process FBN POS transactions • Liaised with the card schemes, switches, Processors and Payment Terminal Service aggregator (PTSA) for prompt payment of Merchants, elimination of reconciliation challenges. • Develop, maintain and enhance customer relations • Configuration of ATM terminals on Postilion. (ATM backend setup). • First & Second Level Technical Maintenance /support for all deployed ATMs. • Tracks, monitor and analyze ATM performance using SQL and Gasper software. • Wrote several SQL scripts for data retrieval • Automation of ATM IDs with their respective Till Accounts. • Grew the total number of ATMs from 650 to 2864. • Maintained the No1 position of ATM transaction growth (Value & Volume) in the industry. • Managed more than four (4) Bank applications (Isuite, Gasper, TLM Corona, Gasper Vantage, Olympos etc.) & Onboarded more than 300 staff and 500 ATMs • Increases Isuite Application Success rate from 40% to 95% • Drive TLM corona project to 90% completion • Evaluation of vendor’s performance.

  • Shazali Nigeria Limited
    • 53, Forsythe Street, Lagos Island
    • Technical Assistance Manager
      • Jul 2007 - Dec 2008

      • Ensure 99% Network availability. • Ensure that all Computers are connected. • Monitoring of Server. • Computer Maintenance & Repairs • Customer Service • Printing of tickets. • Ensure 99% Network availability. • Ensure that all Computers are connected. • Monitoring of Server. • Computer Maintenance & Repairs • Customer Service • Printing of tickets.

Education

  • Lagos State University
    B.sc, Computer Science
  • Federal University of Technology Owerri
    OND, Science Laboratory Technology
  • Global Analyst Academy
    Mini-MBA, Business Administration, Management and Operations

Community

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