Information Technology Manager

• Feb 2023 - Present

IT Manager

• May 2022 - Dec 2022

Information Technology Operations Analyst

• Jun 2019 - Apr 2022

Customer Service Representative

• Nov 2018 - May 2019

• Managed risk and security issues while providing excellent customer service • Understanding and applying GDPR regulations.Recommend improvements in security systems and procedures. • Provided information and assistance to passengers traveling. • Conducted thorough checks of physical and digital traveling documents. • Ensured passenger safety at all times • Managed risk and security issues while providing excellent customer service • Understanding and applying GDPR regulations.Recommend improvements in security systems and procedures. • Provided information and assistance to passengers traveling. • Conducted thorough checks of physical and digital traveling documents. • Ensured passenger safety at all times

Information Technology Support Officer

• Jun 2016 - Jan 2018

• Set up network profiles, security permissions, and file-sharing systems and Implemented Network solutions • Provided ad-hoc assistance, support, and cultivated a good professional relationship with external vendors to ensure projects are completed in on schedule • Created User Access Security Matrix detailing vulnerabilities of software, hardware and physical security of the company's IT resources and Implemented Internet security • Maintained hardware and software with new installations, repairs, and patches • Attended to systems and Network issues at all Branches in the country • Deployed and managed both cooperate e-mail and internet access

Client Support Specialist

• May 2013 - Aug 2015

• Led support team as a level-three supervisor helping an average of 700 users in a 24/7 support environment. • Determined hardware and network system issues using effective troubleshooting techniques. • Developed and tested new product offerings prior to release to assist the development team in bug identification. • Engaged end-users and answered questions via email, phone, website live chat, and forums. • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.