Experience

CGS

• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Representative Level 2

  • Jul 2015 - Present

  Software/Server Knowledge: Extensive knowledge and experience with Holidex (Central Reservation System), ServiceNOW ticketing System, Shadowprotect backup and re-imaging, Microsoft Windows OS platforms (Server 2008, Windows 10,8, etc.), MS Office products, Norton/Mcafee security products, Mac OS-X, Apple IOS, Android, and Linux. Familiar with Active Directory for user management. Actively utilized remote management applications such as (Bomgar, LogMeIn). Troubleshooting/Repairing Experience: Network infrastructure, server & desktop hardware, etc., with network hardware, protocols, and standards. Very experienced with hardware of Desktops, Laptops, and Servers from individual components to complete builds and deployment Show less



D & F Computer Solutions

• Greater Atlanta Area

• IT Support Specialist

  • Jan 2004 - Present

  • Provides Desktop and Laptop software and applications, configure and troubleshoot Home Servers and NAS, setup and maintains printers, scanners, and multi-function devices. Troubleshoots desktop and connectivity problems • Analyzes, designs, recommends, and implements micro-based Local Area Networks. Installs and configures Local Area Network (LAN/WAN) servers and related hardware and software for customers. • Consults with and assists with system enhancements and modifications. Provides technical support, documentation, project implementation management, and design modifications to meet business objectives. • Assures that products for installation are available and operative and schedules installation in a timely manner based on customer availability. Completes installations with minimum disruption to the customer. • Resolves customer reported difficulties on all elements of service which offers, including but not limited to E-mail, voicemail, Internet connectivity, voice connectivity, browser configurations and ensures optimal customer satisfaction. Trains customers on use of computers and other networked equipment. Provides telephone support service for customer issues • Researches, installs and tests software updates and patches to support applications and various operating systems • Builds home based PC systems to customer specifications to include software installation and design, installation, and networking with existing resources and replacing hardware components in laptop computers in a professional environment. • Repair gaming devices such as Microsoft Xbox and Sony PlayStation. Troubleshoot devices to determine cause of errors to normal operation. Solder and replace surface mount components such as capacitors and resistors. Utilize resistors to facilitate the replacement of stock firmware with proprietary firmware to allow for expansion of services. Show less



Lincare Medical Equipment

• Norcross Ga

• Customer Care Specialist

  • Jun 2009 - Jan 2012



John Wieland Homes and Neighborhoods

• United States
• Real Estate
• 1 - 100 Employee

• Senior Driver

  • Dec 2004 - Nov 2008



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Water Treatment Specialist/ Petroleum Supply Specialist

  • Nov 1992 - Oct 2000