Experience

Intrado Enterprise Collaboration

• Telecommunications
• 1 - 100 Employee

• IT Specialist & Data Center Technician

  • Oct 2018 - Present



SWITCHWARE LIMITED

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Infrastructure Engineer

  • Jan 2016 - Sep 2018

  Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint and Outlook. Responsible for supporting: Windows XP/Vista/Windows 7/Windows 10 Office 365 and 2010 Windows Server 2008,2012 & 2016 Active Directory management Exchange 2013, Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations Advanced knowledge about each PC component and the ability to build and repair computers Working in Development Environment such as SharePoint Design Programming skills in the following languages (SharePoint, PHP, HTML.CSS, JavaScript, word press) Good understanding and knowledge of executing SQL queries in MySQL Repairing Electronic things such as Television, Radio, Power Supply, Mobile Phones etc. SharePoint Design & Development 2013 & 365 include InfoPath form designer PowerShell Scripting experience writing codes Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP Telephony, meeting room, video conferencing and office printing. Remote support to the users across 21 countries in the globe. Meeting customers face to face and handling and prioritizing problems Perform routine backups & archival of files to assist with disaster recovery. Escalating and identify any critical issues. Analysing user support statistics/data and recommending appropriate measures Migrating user from outlook 2010 to office 365.Support on Microsoft products (Office 365). Experience working with Sophos antivirus enterprise / Firewall Sophos Web appliance, Sophos Management Appliances Working with our own FTP Client and FTP Server Maintenance Experience in Access Control System for Attendance Monitoring using CDVI & TDS Cloud base biometric attendance monitoring system, Active Directory (Accounts Management, Exchange mailbox, Distribution Group). Ability to demonstrate strong Active Directory and Group Policy administration Show less



Norcey Media Ltd (Television)

• 233-236 Nestles Avenue, Hayes, UB3 4SH

• 1st /2nd Line Support Engineer

  • Dec 2014 - Dec 2015

  • Managed IT requests and dealt with incidents and requests according to priority Resolved and troubleshooted all hardware, software and application issues Helped maintain company networks (LAN /WiFi) Supported PCs, Printers, Network and Server level support. • Asset tagging new kit, adding to our asset database and keeping it updated to where kit installed • Troubleshooting PC’s, laptops and mobile devices • Deployment and configuration of business software following processes to ensure license compliance, including network licensing solutions and Enterprise wide license packages Performed Systems Access Management role which includes account (Windows 2008 Active Directory) and mailbox provisioning (Exchange 2010) for new starters and setting up access to various other system and network resource for existing and new users Moved users and computers to correct containers within AD, so correct policies are applied • Liaised with staff at all levels from Management, Engineers, contractor and clients • Provided IT support for management, client and staff during seminars, meetings and presentations Implemented changes to user accounts using in AD in accordance with process LAN management and support with issue escalation Management of IT equipment and software to a professional standard in line with UK IT policies. • Monitored network and performance, reported issues in a timely and efficient manner into work management system • Designing and editing adverts clip and videos such as movies, programs (Adobe Premier, Encoder, Flash, Photoshop) • Setup and Maintains the video audio servers Show less



Hertz IT Solution Ltd

• London, United Kingdom

• Senior Field Service Engineer

  • Jan 2014 - Nov 2014

  • PC and Laptops Repairing • CCTV installation and maintenance • Security System Alarm installation • Pos System installation and maintenance • Network Cabling and switch installation and setups • Server Configuration & Maintenance (Server 2008,2012) • Electronic instruments repairing • Mobile phone repairing (iPhone, Samsung, etc.) • PC and Laptops Repairing • CCTV installation and maintenance • Security System Alarm installation • Pos System installation and maintenance • Network Cabling and switch installation and setups • Server Configuration & Maintenance (Server 2008,2012) • Electronic instruments repairing • Mobile phone repairing (iPhone, Samsung, etc.)



Empire Bespoke Foods Ltd

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Front & Back End Designer, Developer & IT Support

  • Dec 2012 - Dec 2013

  • Design & Developing Web Pages, • Design Promotions Leaflets • Day to day IT Support to non-IT staffs • Resolving Hardware and software Issues • Manning the IT help desk and providing instant solutions to IT issues • Running diagnostic checks and servicing essential IT hardware • Repairing and upgrading hardware and ensuring all computers were fully operational • Creating and maintaining accurate database of all pending and resolved IT issues • Design & Developing Web Pages, • Design Promotions Leaflets • Day to day IT Support to non-IT staffs • Resolving Hardware and software Issues • Manning the IT help desk and providing instant solutions to IT issues • Running diagnostic checks and servicing essential IT hardware • Repairing and upgrading hardware and ensuring all computers were fully operational • Creating and maintaining accurate database of all pending and resolved IT issues